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Sheraton Sanya Yalong Bay Resort
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Reviews (1,895)
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All reviewslocation is fantasticother hotelschinese restaurantlarge resortrooms are spaciousbeach accessroom numberamazing resorthotel areahousekeeping staffhainan islandbeach barhawaiipoolsswimmingbaychina
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87 - 92 of 1,895 reviews
Reviewed 5 January 2012

This hotel is located on the most beautiful clean beach. The Chinese are not great lovers of swimming and sun bathing so the beach was always very quiet. The sea was clear and warm and there was absolutely no rubbish lying around.
The hotel itself was wonderful with magnificent gardens and about five swimming pools dotted around. Service was exceptional with management always on hand to help when necessary, although the staff couldn't be more helpful.
This is the best international standard hotel in which I have stayed - and there have been many.

  • Stayed: October 2011, travelled as a couple
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3  Thank colin whalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rcheung, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded 26 January 2012

Dear guest,
It is a delight to learnt that you have enjoyed your stay with us at Sheraton Sanya Resort.
Your comments are well received and we appreciate that you have taken valuable time to share with us your feedback. We will definitely share this with our colleagues.
We look forward to welcoming you back in the near future and to create yet another memorable stay.
Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2011

A good hotel, and very nice location (if you don't mind isolated from the city). Services are good, and up to SPG standard. Restaurants were good also, but there are only 2 restaurants in the hotel, one for Chinese, one for Western.

I enjoyed the hotel, the beach, but not quite relax. There were several meetings in the hotel, while I stayed. One afternoon, I saw many bodyguards standing on the beach (2 people for every 10 meters). No one knew who was in the hotel, but felt like someone was here. After 30 minutes, they were gone. Later I found out the Sheraton was considered the official hotel for lots of government activities in Sanya. I don't mind it, but it felt like it was not quite relax if I really want to have a paradise without any other activity.

  • Stayed: December 2011, travelled solo
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Thank NYCha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rcheung, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded 3 January 2012

Dear Guest,
Thank you very much for staying with us and leaving us the valuable comments.
We highly appreciate your reviews and we'll improve our service accordingly.
It's our pleasure that you have a nice stay and enjoy our beach and sea a lot.
We actually have three restaurants opening in the hotel, one Chineses restaurant, one western, one Southeast Asian, which represent different dinning preferences of all our guests.
We sincerely welcome you back for your next tropical vacation to explore more about us.

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Reviewed 22 December 2011

Just returned from my 3rd trip to Sanya. The city claims itself as China's Hawaii and attracts tourists from all over China seeking warm warmth and sunshine. The weather there lives up to its reputation, right temperature and perfect humidity. But like the rest of China, air quality is getting worse with a thick layer of grey haze overshadowing the otherwise blue sky.

The positives: hotel is centrally located in the prestine Yalong Bay, with fine white sandy beach and clean sea water for swimming. Rooms are spacious and clean.

The negatives: service is laid back and sometime lacking (although no tipping is required). A popular site for corporate functions, it is common to see mid-aged Chinese businessmen sitting in the lobby or restaurant enjoying a smoke while chatting loudly.

Bottom line: If you have young children or enjoy quiet relaxation, this may not be the perfect hotel for you.

  • Stayed: December 2011, travelled with family
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Thank DPK-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rcheung, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded 3 January 2012

Dear Guest,
Thank you very much for staying with us and leaving us the valuable comments.
We really appreciate your detailed feedback which we can always learn from and improve our service accordingly.
As a resort, we also have numerous meeting groups, corporate and government guests staying in house. We will pay more attention in the future trying to keep a quiet environment for all every guest.
Please do stay with us in your next stay, we're pretty sure seaside is always pleasant and welcoming.

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Reviewed 19 December 2011

We didn't actually stay in this hotel since the cost was a little bit more than our budget. However, we did some researches and found out the Mandara Spa located in this hotel was very good so we went there and had a wonderful experiences. The service, staff and everything is up to international standard and not to mention how good my skin is after the spa!!! :)

Room Tip: Cannot miss the Mandara Spa!!!
Stayed: December 2011, travelled as a couple
1  Thank CSSNAKEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rcheung, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded 3 January 2012

Dear Guest,
Thank you very much for visiting our hotel and trying our SPA at Mandara.
It's our pleasure to offer you a complete refreshment from the tiredness of urban life, and we are very glad that you enjoy the treatment we offer and the service provided by our friendly and professional staff.
We are sincerely welcome you to stay with us next time, maybe in the low season when we offer various packages for family and friends.
Thank you again for visiting us and leaving the valuable comments.

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Reviewed 1 October 2011

Our family paid a visit to Haikou and Sanya last December, as a starwood senior member, we choose the Sheraton hotel there, their pool and beach is wonderful, recreation services are plenty to choose from. The service from lobby to arrangement needs to be improved, but admittedly it's way too busy to accommodate all guests' requests in Sanya. Personally I recommend Shimeiwan rather than yalongwan if you prefer quiet and pure recreation with relax.

  • Stayed: December 2010, travelled with family
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Thank Ronnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rcheung, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded 11 October 2011

Dear guest,
Thank you very much for staying with Sheraton Sanya Resorts.
Your comments are well received and we appreciate that you take your precious time to leave us the feedback.
It is a pleasure to learn that you have a wonderful vacation experience with us and you satisfy with our facilities and services.
We sincerely welcome you back in the short future and create another impressive vacation.
Best wishes to you.

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