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Reviewed January 19, 2017 via mobile

One of the best hotels in the area. Although it needs renovation, it's still great. The rooms are spacious with nice views, many types of swimming pools in an amazing garden, the best beach bar in the whole area, huge open lobby with the view and live music. They also organize diners on the sand by the sea, which is fantastic.

Stayed: June 2016, travelled with friends
Thank Katerina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded January 21, 2017

Dear Guest,
Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment.
We are inspired by your compliments to the room, the pools and the garden of our resort, and especially glad to hear that you love our beach bar and diners on the sand (It’s unique in Yalong Bay), which give us great encouragement.
We are looking forward to your next stay to Sheraton Sanya Resort.
Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 14, 2017

It is my 3rd stay in the Sheraton Yalong Bay. Year after year the topical gardens are more and more fantastic and well maintained. Definitely the best in the area as I can know. The breakfast is awesome. But it is urgent to renew the furniture in the bed room which is oldish and even trash. Noting worth a Sheraton!

Room Tip: Order for a laguna view room. You will feel being in a Hollywood adventure movie...
  • Stayed: January 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Desvergnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded January 16, 2017

Dear Guest,
Thanks for your constant trust to Sheraton Sanya Resort and sharing with us your valuable comment.
We are inspired by your compliments to our garden and our breakfast! and also glad to hear that you thought this stay is worthwhile! At the same time, please rest assured that we have shared your concerns about the furniture in bed room with related department.
Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2016 via mobile

For more than ten years, the Sheraton Sanya has been one of my choices at Yalong Bay in the South of Hainan Island.
First, because it truly recognises my SPG status (thank you for the upgrade to oceanview suite), second because of its amazing beach and pools and third because of its location opposite of the golf course right next to many other hotels in walking distance.
Though, service quality and communication in English still needs to be improved, the friendliness and hospitality of the staff is outstanding. Great price/value! Very recommendable

Stayed: December 2016, travelled with friends
Thank RBLpl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded December 9, 2016

Dear Guests,
Thank you for choosing Sheraton Sanya Resort again and taking your time to provide this review.
We are glad to hear your compliments to our beach, pools, and the location as well. Meanwhile, please rest assured that we have shared your concerns about the service quality and staff’s communication in English with related department.
At the same time, as you said, our SPG Members could enjoy many benefits, and all Platinum Members could enjoy free upgrade to Sea View Suit, no matter which room type you booked at the first(not applicable to bookings through third-party channels).
Thanks again for your time and we are looking forward your next stay at Sheraton Sanya Resort .
Best regards

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Reviewed November 10, 2016

This is a fairly new hotel. These are a few pros for this hotel:
1. Grand lobby with good sea view.
2. Live music at the lobby at night.
3. Special breakfast room for Gold members. The food served is the same as main breakfast room. But you have more personal service.
4. The room is new with modern bathroom facility.
5. Large resort with nice pools and landscape.
For the cons:
1. WIFI is free but the connection can be intermittent.

  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 08180326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded November 13, 2016

Dear Guest,
Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment.

We are inspired by your compliments to the room and the pools of our resort, and also glad to hear that you liked our landscape and the band in Lobby Bar, which give us great encouragement. Our SPG Members, as you said, could enjoy many benefits, and all Platinum Members could enjoy free upgrade to Standard Suit (not applicable to bookings through third-party channels).
Meanwhile, please rest assured that we have shared your concerns about WIFI with related department.

Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
Best Regards.

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Reviewed November 4, 2016

Great SPG Platinum recognition. Was greeted and found my way to check in. Room was not ready and the only blemish of the stay was I was not contacted when my room was (Despite leaving 2 modes of contact - wechat and mobile number).

Had to come back to check if room was ready on my own.

The great thing though is service was still ever fantastic. Despite being very busy and other Chinese customers cutting the line and trying to interrupt my guest officer from attending to me, she never waivered and strictly but politely told them to get in line.

Managed to score a corner Suite upgrade. A video of it while the weather is still fantastic can be found on my IG dated Oct 29 2016. I did a walk through of the room, the view and the huge balcony. IG ID is BryanHuang.

Had a full view of the beach + an outdoor Jacuzzi.

The gym was good as per usual would give it 4/5 stars and the breakfast was good but being so crowded I would only rate the food a 3.5/5 and service 4/5 given that they were so busy.

Location is fantastic and from what I hear a lot less crowded then the usual beaches. I enjoyed the bar especially since its in the lobby with open areas. You could hear the waves from afar and have the wind carry the scent of the sea. Prices of drinks are not ridiculous too and we were entertained by a great band who could do both English and Mandarin covers.

Room Tip: The 2nd floor is actually the lobby floor so ask for at least 4th floor or higher as the trees are pretty tall.
  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank BryanHuangPFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded November 8, 2016

Dear Guest,
Thank you for choosing Sheraton Sanya Resort and taking your time to provide such detailed review. We value each review we received especially detailed ones like yours, they help us improve and understand the needs of our guests.

We are inspired by your compliments to our service and location, and also glad to hear that you liked the gym and the band in Lobby Bar. Sheraton Sanya Resort has beautiful sea view and beach, as well as a variety of entertainment facilities, which is really a perfect place to vacation. The more popular with guests is that our SPG Platinum Members could enjoy free upgrade to Standard Suit (not applicable to bookings through third-party channels).
At the same time, please rest assured that your concerns about the room cleaning will be shared with Housekeeping department, we are looking forward your back and providing better service for you.

Best regards,

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