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All reviews yalong bay chinese restaurant hotel room is hotel is perfect holiday destination rooms are spacious beach access short break hotel is situated room number housekeeping staff pools swimming china taxi asia hainan
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Reviewed June 19, 2018

We went for a short break to this resort. The area is super clean and well set, the resort itself also. It's not luxurious, but rooms are spacious and the gardens and pools are quite nice. The beach is big and very pleasant and we notice staff cleaning it everyday. The breakfast is average, we were expecting much better. As the tourists are mainly Chinese (we were the only Westerners there at the time), it's all directed to them - it's normal, but if Sanya wants to be an international holiday destination, it has to improve the details and add a bit of sophistication. This said, I must stress the staff was really nice (altough most of the Chinese staff English is really poor!) and the Nepali trainees very helpfull (Prakash and Saroj were always very kind). On the Chines side, I would like to thank Jason, Carson and Blue. Overall, a good experience, but the resort it's not at the expected Sheraton level...

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Public Relations Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded August 21, 2018

Dear Guest,

Thank you for sharing with us your valuable comments.

Please rest assure that your comments have been shared to our Management Team and necessary actions have been taken to rectify the areas on which you mentioned and we will definitely keep up the good service as well at the mean time.

We thank you for your compliments to our associates, we will pass to them.

Again, thank you for your sharing and we look forward to have your stay with us in the near future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 4, 2018

The beach was beautiful and clean, despite lots tourists coming in the winter time,
The food was good and the hotel was huge, the beach has lots of fun activities to do,
I recommend for everyone to come.

Stayed: July 2017, travelled with family
1  Thank cattloverss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded May 6, 2018

Dear Guest
Thank you for your valuable feedbacks, we are pleased to know that you have enjoyed a memorable holiday with us, and i glad to share your conpliments to our entire team . We are looking forward your next trip in sanya next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2018 via mobile

The hotel very nice and have very big lobby
We was having meetings at the hotel lobby and found that only trainee that can communicate in English howmuch event the basic like hot water or ice associated can't understand.and we where with our business partner very sad that every time you want to order more drinks you have to stand up and go the bar to order more drink by yourself.
The music is not Matt with lobby hotel at all.
I believe if you are provide more training that would help the staff to more attractive and can improve for their future too.

Stayed: March 2018, travelled on business
1  Thank maypreeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded March 24, 2018

Dear Guest
Thank you for your valuable feedbacks,we are pleaesed to know that you have enjoyed a memoreble hiliday with us,and i gald to share your conliments to our entire team especially for the staffs from lobby bar.We are looking forwards your next trip in sanya next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2018

Water scooters at the SHERATON beach resort are provokating to drive over turists they drive like own the beach and carelesly drive wery fast just in the beach line only 4-5meters from the coast line!!!!! There is only small sign somewhere that its appreciated to swim at informal area, But NO SIGN YOU CANNOT SWIM HERE. And really they come over 50meters from the hotel area!!
They should have a immidiately way out to the sea and not to play peoples lifes!!!
This is the way all around the world. I almost had a hit!! I was not staying the hotel just close in the beach.

Stayed: February 2018, travelled solo
1  Thank M1ska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded February 24, 2018

Dear Guest,

Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments.
We also noted your comments on the safety that mentioned. We have made corresponding rectification, and we have actively taken into consideration that more signs should be added.please be rest assure that this has been shared to our Management Team and we will continue to create more vacation experiences for our guests.

We thank you for your comments again and we look forward to welcome you back to Sheraton Sanya Resort times and times again.

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Reviewed January 9, 2018 via mobile

My family and I stayed in Aug 2017. I wrote a very critical review during my stay about the service standards of the staff. As the GM took remedial actions I have since deleted the original review. Hopefully the guests are having pleasant experiences after that episode.

Stayed: August 2017, travelled with family
1  Thank KJ1TL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanya, 经理 at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded January 11, 2018

Dear Guest,
Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments and experience stay in our hotel.
We thank you for your compliments to our Management Team and we believe this could help us on keeping the consistent service standard. thank you again and we look forward to have you with us next time.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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