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All reviews pool grill family pool pool complex is deluxe suite international star hotel the club lounge small mall walk in closet haitang bay chinese restaurant the south china sea huge bathtub shower room hotpot nice balcony free upgrade short stay
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Reviewed May 11, 2018

Stayed there for 3 nights for a total R&R, we spent the whole time (except one time we went out to the Atlantis for dinner) at the resort.

The good:
- Love the landscape, pool and the beach; it is indeed nicely designed and decorated
- The design of the room and bathroom; modern and spacious. I love the oversized bath tub and the view.
- Reception was polite and accomodating
- Pool grill restaurant: good menu and excellent food

The bad (which can be improved):
- The general upkeep of the room. If after less than 2 years it already show signs of aging, I wonder what it would look like next year. Stained marble and wooden floor. And also the housekeeping could do better job cleaning: upon entering the room I couldnt help but noticing how dusty the room was, and certain corner had spider web, and not to mention the smeared windows and mirrors.
- No minibar. Why?
- The service. They are definitely not attentive. You need to ask. This is what differentiate 4 stars with a 5 stars. For example, you go to the pool, and there is an attendant who was always there (he was always standing and on his walky talky) but never in 3 days spending the time there that he came with towels to us. At one time I really wanted to test and I waited there, applying my sunblock for 5 minutes, still he didnt approach and I finally had to go to him and ask for one. This is common sense for 5 stars. Isnt it?
- The in-room dining food selection is a little limited. We tried to order some food late night and most of them were not available (even though it was under "late night" menu)
- Noise. I think now I can summarize how Chinese workers tries to impress people or their boss: by doing work 'around' you just to be seen busy, even if its actually disturbing you. Non stop lawn mowing and cleaning the 'leaves' out of the swimming pool. Why cant they do it before 11am or limit it to just a short period of time in the afternoon for a quick "trim" or cleanup. It doesn't have to be the whole afternoon, which was definitely ruined my quiet afternoon by the pool.
- Pool attendant: please stop spitting in the pool vicinity. We can hear you, loud and clear. And it's rather disgusting

The hardware is all there, but the people need to actually up their service for it to be a Grand Hyatt, at the moment its barely a Hyatt Regency.

Room Tip: ocean view
  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank mrtravelmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Public Relations Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded May 14, 2018

Dear valued guest,

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 20, 2018 via mobile

Great for a long weekend away. Service is really great, friendly and attentive. Large hotel grounds with enough to keep you occupied for a weekend without going any further. We tried both the western and Chinese restaurant and room service. All was really good. The hotel is fairly new and in excellent new condition. We had booked one of the pool villas but were put into one of the presidential suites which we really loved and appreciated. The suite was great ...on the top of one of the towers with its own pool overlooking the grounds and the beach. Very private and spacious and beautiful. We loved it.
I was traveling with my older parents. We all enjoyed the resort and the privacy of the suite and the amazing views with its own pool. Overall, I think the resort is a great option for young families with children as it offers a lot of activities for families and children- a family pool and a kids pool as will as a children’s ‘club’. There is also a spa and adults only pool. Again..was a great weekend away! Very enjoyable and relaxing.

Stayed: April 2018, travelled with family
Thank kenmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Public Relations Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded April 22, 2018

Dear valued guest,

Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. Our hotel is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation.We will diligently make every effort to improve our service. We look forward to welcoming you back to our resort in the future.

Best Regards,

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Reviewed April 16, 2018

The hotel staff offered us warm and caring services, the facilities were very nice and in great conditions. The club lounge offered a spectacular view to the surrounding beach and it was utmost enjoyable having a drink relaxing in the friendly environment. F&B was good with a variety of choices, the supermarket, and assortment of fastfood, restaurants provided great options. We spent hours at the various pools and lunch at the pool was great. My son had so much fun in the game room and almost never wanted to leave if it was not the closing time. It is certainly a highly recommended hotel and we had a very enjoyable family holiday! Their staff made the difference, we felt welcome and treated as prestige guests all along. A must considered hotel if one is travelling to Sanya!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank ertylam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Public Relations Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded April 17, 2018

Dear valued guest,

Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 6, 2018

With tons of options and almost every major hotel brand represented in Sanya, As Hyatt Globalist, my husband decided to take his extended family to Grand Hyatt Sanya for a relaxing Easter break. We were told that the hotel was fully booked, however, we used an upgrade certificate and was upgraded to a wonderful suite with a stunning view of the ocean with huge balconies as well as bathtub in the balcony outside the bedroom if you fancied a bath underneath the stars. The property was huge, and they had several pools, including a fun one for the kids and the kids at heart. But the level of service and recognition we received at this hotel was unparalleled. Special mention has to go to Ruby who is the Grand Club Manager, whenever we enjoyed our breakfast at the Club room, we see her buzzing around non-stop ensuring that the guests have their cook to order items, or asking if they needed a pot of tea, she is also seen bussing the tables as it gets quite busy during peak times. We also received excellent service from Fion F and William Y. who helped arranged rooms for family joining us. They went above and beyond our expectations, much to the delight of our family. Walking distance from the hotel is a mall, that has several decent restaurants and a grocery store to buy some souvenir items, making this hotel ideally located as you are in a wonderful resort, but you are not limited to resort food.

We thoroughly enjoyed our stay here at Grand Hyatt Sanya, aside from the gorgeous surrounding, the warmth and exceptional service of the staff we experienced here is what will make us choose to go back to this highly recommended resort.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank hkfornow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Public Relations Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded April 9, 2018

Dear valued guest,

Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

The landscape of hotel is really enjoyable, but air-conditioning are needed in some areas. Location is far from city centre and most attractions, but on the other hand this trip is supposed to be a quite serene one for us, so perfectly suit us.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank yyhlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Public Relations Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded April 9, 2018

Dear valued guest,

Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again.

Best Regards

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