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Reviews (579)
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8 - 13 of 579 reviews
Reviewed March 19, 2018

It is the time to leave this hotel to go home, i will miss what all the staff sent me, a sense of friendship and familiarity, After nine Months of stay i can say that i found Whats a traveler looks for. A special thanks to the club sofitel staff that from breakfast to dinner have Made life less solitary.
Life is magnifique.
Luca.

Stayed: March 2018, travelled on business
Thank squassinalucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this reviewResponded March 26, 2018

Dear Mr. Luca

How are you? thanks for your sharing your good experience, I think you are very familiar with our lounge team, we hope to see you soon.

Best Regards

Lisa Yang
Guest Experience Manager
Sofitel Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2018

Very good hotel. Warm and cozy rooms and great facilities!
All crew is very welcoming and the lounge specially is great!
The lounge crew, that I have the most contact: Sybil, Muse, May, Nicole, Linda and Joy make always sure that I feel like home. What else could I say... just come and experience it! You will not regret!

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank F M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this reviewResponded March 26, 2018

Dear guest

Warm greeting from Sofitel Harbin

I am very glad to received your good feedback with our staff name, I think they are one of the best team in our hotel,we hope to see you soon. if you come back please let me know, we will prepare your good room for you.

Best Regards

Lisa Yang
Guest Experience Manger
Sofitel Harbin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 12, 2018

Our big group came here and booked 12 rooms. Their lobby is very large, so even with people arriving together, the place does not feel congested or tight. Majority of front desk staff speaks from basic to good english, while the concierge either had no english capable staff to good english level. For those who do not have a grasp of english, they will ask their fellow staff for help, so this is a plus.

Rooms were very comfortable, with full viewing glass for the shower and into the bedroom. There is a wooden slotted blinds that we can bring down, however, it does not provide 100% privacy, so for those who are not married or not a couple, please take note of this.

Breakfast was 1 floor up, and we also had dinner there. Extensive choices for both. Good value for money for dinner because it is buffet for food and drinks, and our group drank a lot of beer! We also tried their bar music lounge. Except the access path to the lounge was not good. Lounge was not well designed, very long and narrow space. However, it did not stop us from getting entertained.

This hotel is far from central street, so this is the negative part of its location, if one wants to stroll around central street.

  • Stayed: January 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank al22tecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this reviewResponded March 26, 2018

Dear Guest

Warm greeting from Sofitel Harbin

We very much appreciate your choise stay at the Sofitel Harbin.
Thank you for sharing your experience, your feedback is very important for us improve our quality service and room facilities. I will share your information with our team. we hope that you will give us the opportunity to better serve you in the near future.


Sincerely,
Lisa Yang
Guest Experience Manager
Sofitel Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 9, 2018

Many thanks to all of the nice and beauty staff at 19th floor. Specially to May, Sybil, Muse, Nicole, Joy and Linda! Well organized Lounge and perfect hospitality.
Continue with this!!
Best Reguards
Peter Leicht

Stayed: March 2018, travelled on business
Review collected in partnership with 单个酒店
Thank Peter_Leicht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this reviewResponded March 18, 2018

Dear Guest

Warm greeting from Sofitel Harbin

Thank you for your good feedback, the Club Lounge is one of the best team in our hotel, we are very proud of them, hope you have a good time with us. do not hesitate to contact us if you need any request.

Best Regards

Lisa Yang
Guest Experience Mananger
Harbin Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 1, 2018 via mobile

A great hotel of choice to stay in Wanda Harbin South China.

People are very friendly and the manager give a great and warm welcome to people.
Best foods, restaurant and comfy wonder rooms to stay.

The great choice of hotel.

Stayed: March 2018, travelled as a couple
Thank AprilWilde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this reviewResponded March 6, 2018

Bonjour Guest

Warm greeting from Sofitel Harbin

I am experience manager Lisa, glad to received your good feedback, we will continue to improve our service, and hope to see you soon.

Best Regards

Lisa Yang
Guest Experience Manager
Sofitel Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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