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“Excellent location with fine dining”
Review of Hotel Nikko Wuxi

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Hotel Nikko Wuxi
Ranked #6 of 691 Hotels in Wuxi
Reviewed 16 March 2017

The hotel is located in the centre of city with lots food stalls, bar & cafe, and restaurants serving global cuisines nearby. The room is very comfortable and quite,while the front line staff are all very helpful and sincere. Their buffet breakfast is also very good. I will choose to stay there in my future visit to Wuxi.

Room Tip: with river view, non-smoking, floor distant away from night-club, never opposite or adjacant to the...
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  • Stayed: February 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Eddie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zamami N, 经理 at Hotel Nikko Wuxi, responded to this reviewResponded 19 March 2017

Dear Guest,
Thank you for your compliments and we are glad to know that you had an enjoyable experience stay in our hotel. Welcome to the official account in Wechat for most recent preferential information! We look forward to welcoming you back to Hotel Nikko Wuxi soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 22 of 180 reviews

Reviewed 2 March 2017 via mobile

I spent at nikko hotel at least 30 nights in the last 5 years. Location in smart because closed to the pedestrian street. Rooms and common areas are ok. At the penthouse there is a Japanese restaurant that is one of the best I never tryed. Gym is ok

Stayed: March 2017, travelled on business
Thank morandi-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zamami N, 经理 at Hotel Nikko Wuxi, responded to this reviewResponded 14 March 2017

Dear Guest,
Thank you for your compliments and we are glad to know that you had an enjoyable experience stay in our hotel. Welcome to the official account in Wechat for most recent preferential information! We look forward to welcoming you back to Hotel Nikko Wuxi soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2017 via mobile

The hotel is central located. Around the hotel are a lot of restaurants, pubs and bars. The rooms are good provided and clean, The breakfast buffet is international and good.
I can recommend the hotel.

Stayed: February 2017, travelled on business
Thank Jörg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zamami N, 经理 at Hotel Nikko Wuxi, responded to this reviewResponded 27 February 2017

Dear Guest,
Thank you for your compliments and we are glad to know that you had an enjoyable experience stay in our hotel. Welcome to the official account in Wechat for most recent preferential information! We look forward to welcoming you back to Hotel Nikko Wuxi soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017

Stayed at this hotel during business visit in month of December. Hotel is located centrally in Wuxi. There are lots of Bars, Restaurants, Shopping Places nearby. Buffet Breakfast spread is good but the breakfast sitting area seemed small considering the size of the hotel. Hotel was "Ok" in all aspects, didn't find anything spectacular to write about. I would recommend this hotel to all wanting fuss free stay in Wuxi for business or for fun.

Room Tip: Choose Higher Floors for Better View
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  • Stayed: December 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank adeepsandhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zamami N, 经理 at Hotel Nikko Wuxi, responded to this reviewResponded 6 February 2017

Dear guest,thank you for your choosing hotel nikko wuxi,your satisfaction is our consistent pursuance.We will improve as soon as possible, and try our best to provide you perfect service next time.

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Reviewed 7 November 2016 via mobile

Really great location in central Wuxi with loads of food, shopping and entertainment options nearby. I found a great craft ale bar about 10 mins away. There is nothing wrong with the hotel but it is not quite as high end as it could be. The rooms are lacking something in terms of plushness and the whole hotel could benefit from some modernisation.

Stayed: October 2016
Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masahiko W, 销售总监 at Hotel Nikko Wuxi, responded to this reviewResponded 9 November 2016

Dear Guest,
Thank you for your compliments and we are glad to know that you had an enjoyable experience stay in our hotel. Welcome to the official account in Wechat for most recent preferential information! We look forward to welcoming you back to Hotel Nikko Wuxi soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2016

I have seen other Nikko's (in the US) and they were top notch top hotels. So- as we do business in this area and the Radisson Blu which is nice but is a little too far from where we work we tried this place. I know things are different in China and this was an example of that.
First the upside- the employees really do try and do a good job. You do not get the typical "yes yes" with no action that I have seen in some places. The pool is clean and good if you like to swim. The employees at the breakfast are also good.. Also the restaurant at the top of the hotel had great food and I would eat there again. Nice view too. Here is why we will not go back however for a stay there: One example- we were there in early October and it was quite warm. Well the hotel turns off the AC to the guest rooms evidently-- but does not tell you - so when you set the thermostat to a cooler temp and turn on the AC the fan turns on and then heat comes out! I am not surprised in a less prestigious hotel in China for this to occur as we have been doing business in this country for years. However- I absolutely expected more from a Nikko. Lesson learned. So- I call down to the desk and at first their story is " Maintenance is working to repair it and it is turned off" . And I asked that please work on it another time as it was too warm in our room. You can hear them stammer and not really have an answer. Also- we did notice in the rest of the hotel the system - seemed to be working fine- in common areas such as the restaurant for breakfast etc...Thankfully- they did seem to turn it back on about 10 minutes after that call. AND yes- this happened again the same way the next day. Really? Groundhog's Day! 2) my partner took our computer to the worksite one day and I went to the Nikko "business center" to use a computer. Again- if we were in a regular schlocky Chinese hotel I would not be surprised. But I had higher expectations for a Nikko. Lesson learned. The "Business Center" consisted of about 5 or six computers in sort of a pay telephone styled booths. These looked circa 1999 and the one they put me on did not work. They sent someone and a young man tried to fix it for a good while to no avail. So I suggested one of the others as they were all available and they shook their head- basically those did not work. (?!) Well- to the credit of the employees, after they tried for a good while on the broken computer - with three of them attempting to fix it they then let me use their own computer (which was up to date and worked fine). So- I do appreciate the Niiko's hard working and considerate employees. These employees were of the type of service one would expect from this "4 star" hotel. However the facilities were basically that of an old holiday inn. PS our "non smoking room" that was on a "non smoking floor" was strongly smelled of stale cigarettes and air freshener and we are not even that sensitive. We will try the Kempinski next time we are in the area.It is not an awful place- Just expect more from a Nikko.

Room Tip: Get a room not facing the village across the street as it can get noisy over there.
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  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Nicetobehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masahiko W, 销售总监 at Hotel Nikko Wuxi, responded to this reviewResponded 10 November 2016

Dear guest,

Thank you for taking your time to tell us about your experience at Hotel Nikko Wuxi.
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
In the period between seasons, our hotel provides cool air in specified time every day depend on the temperature; we are very sorry for the inconvenience we have caused, we will check again the supply time of cool air and try to make our guests feel comfortable.
In terms of the broken computers in the business center, as the computers are public computers, so guests cannot install or download files in them. We are sorry we do not explain well at that time, which caused misunderstanding.
As the cigarette smell in the “no smoking room”, we are sorry maybe the previous guest smoke in room, and our Housekeeping Department could not remove the smell perfectly. We will carefully check the room condition after the housekeeping to provide a pleasant environment for the guests.
We are sorry for the unpleasant experience staying in our hotel; we will improve as soon as possible. We appreciate your valuable concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank you and best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2016

To be honest, this Nikko was a let down. We've stayed at the Radisson Blu in Wuxi before and the rooms and hotel were much nicer. The problem with the Raidsson is it is very far away from anything so we though we would give the Nikko a try.

1. We asked for a non-smoking room. We received a room that had been smoked in and they just sprayed it.
2. The breakfast was ok, but not great.
3. The hotel was pretty clean, but not great in that regard.
4. The location is good as it is across from the canal shops although that whole area was not that inviting.
5. The service was very good as everyone tried to be helpful.
6. The business center had a few non-working old computers that they charge for.
7. Air Conditioning is not on all year round. We were there on warm days in October and the room got very hot. They told us we were out of luck.

We probably won't stay here again. I think we will try the Kempinsky next time.

  • Stayed: October 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank 415Traveler415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masahiko W, 销售总监 at Hotel Nikko Wuxi, responded to this reviewResponded 10 November 2016

Dear guest,

Thank you for taking your time to tell us about your experience at Hotel Nikko Wuxi.
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
In the period between seasons, our hotel provides cool air in specified time every day depend on the temperature; we are very sorry for the inconvenience we have caused, we will check again the supply time of cool air and try to make our guests feel comfortable.
In terms of the broken computers in the business center, as the computers are public computers, so guests cannot install or download files in them. We are sorry we do not explain well at that time, which caused misunderstanding.
As the cigarette smell in the “no smoking room”, we are sorry maybe the previous guest smoke in room, and our Housekeeping Department could not remove the smell perfectly. We will carefully check the room condition after the housekeeping to provide a pleasant environment for the guests.
We are sorry for the unpleasant experience staying in our hotel; we will improve as soon as possible. We appreciate your valuable concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank you and best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nikko Wuxi

Address: No.9 Yongle East Road, Nanchang District, Wuxi 214021, China
Region: China > Jiangsu > Wuxi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 691 Hotels in Wuxi
Price Range: $122 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Nikko Wuxi 4.5*
Number of rooms: 499
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