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12 - 17 of 49 reviews
Reviewed September 24, 2014

Location of the hotel is actually pretty good - only 50 metres up a side street and an easy walk to 2 supermarkets and a major department store.

We were here as part of a group tour and were assigned room 502. This was fairly close to the lifts and there were conference rooms on the same floor where people were smoking. Smoke was very noticeable in the corridor but our room was OK. Others in our tour group had various problems and had rooms changed.

The room was quite large. The bath was over shower and (as was fairly typical in our China stays) the tile grout near the shower was moldy. There was A/C which worked, a safe, a kettle (which we had to use on the bench for the case as there was no power point in range of any other flat surface). Bed was not particularly comfortable ( a bit tired), and we initially had a low grain pillow and a soft pillow each – we asked housekeeping for 2 others and left the grain pillows in a corner.

The best part of the room was an internet connected PC in room and also free Wifi in room, with good speed. Both of us managed to catch up on emails etc

Breakfast made no concessions for western preferences and was very disorganised. We had been warned that service in Chengdu was not a strongpoint. On the first morning there was limited fruit and no western cereals. "Orange juice" was a weak cordial. Bread for toast was doled out a few slices at a time. Jam etc took ages to be topped up. There was a queue about 20 long waiting for a fried egg. Tea and coffee were effectively not available. Our poor guide copped an earful and hastily arranged a few improvements for the next morning.

There was a bar in the lobby, but as far as I could tell, it was never open.

Room Tip: Be prepared to speak up if you get a bad room - one of our group rejected 2 rooms before getting an acceptable one.
  • Stayed: September 2014, travelled as a couple
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1  Thank ActRegular_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 16, 2014

We are staying at this hotel now, and I totally disagree with the poor reviews. The room is perfectly clean and fine. The staff are extremely friendly and helpful, and they have gone out of their way to look after us - even providing an English breakfast especially for us. It is in a good location in walking distance to the pedestrian alleys.

  • Stayed: May 2014, travelled as a couple
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Thank Chris1199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 25, 2013

Our main criteria for a hotel, even in a "developing" country, is cleanliness and this hotel failed the test - badly. We really did not find much to like about this hotel. The location was only so so, the food was mediocre and the room was dirty. We let the tour company (OAT) know that this was a poor choice of hotels.

  • Stayed: October 2013, travelled as a couple
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2  Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 17, 2013 via mobile

After reading the reviews beforehand of this hotel I was dreading our 3 night stay here.
The rooms weren't as bad as I expected, we even had a digital toilet that had a remote control! We had a great view & the tv channels were good. But the shower curtain stank of urine, they neglected to replace our toilet roll and I still needed to wear the slippers provided as the carpet wasn't clean!
By far the worst aspect of the hotel was the breakfast, the worst 'juice' I've ever tasted, no cereal, a toaster that only worked one side which caused the Q's to get bigger& bigger, fried eggs took an age and then when we finally sat down we were expected to eat with chopsticks! Have you ever tried eating a fried egg with chopsticks?!
Someone in our group complained and we got some cutlery about half an hr later!
You'd be far better off taking your own breakfast if you can, Wendy wu should be ashamed of herself with two out of the 3 hotels we had to endure on our 8 day tour, the evening 'entertainment' left a lot to be desired also, luckily our guide and the great locations/excursions they took us on made up for it!

Stayed: October 2013, travelled as a couple
Thank S-Rtraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 9, 2013

Having read previous reviews of this hotel we were not looking forward to our overnight stay. However it was perfectly adequate and we disagree that the rooms were dirty - they were a bit "tired" but not dirty. Breakfast was not as good as in other hotels in as much as the western food was rather limited, but it was obvious that the staff were making an effort to welcome overseas visitors. The beds were indeed very hard but as it was warm in the room we simply took the duvet out of its cover and put the duvet under the bottom sheet and slept under the duvet cover. You just need to think laterally in these circumstances! Would be happy to reassure other folks on Wendy Wu tours that this hotel is OK for one night.

Stayed: May 2013, travelled as a couple
1  Thank IanJoan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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