Dear littlestarSpain,
Thank you for staying with us and taking time out to share your experience while staying here in Somerset Riverview Chengdu.
We are glad that you enjoyed the space and comfort of our rooms. Our 200-unit apartment offers the choice of a bustling city or quaint river view, both of which are popular amongst our guests. Indeed, the construction is ongoing in the day, but which stops by 10pm in the evening. In order to ensure the comfort of guests who might like to turn in early, we have provided ear plugs for the ease of a good night's rest.
We hope to welcome you back and try our shuttle service during your next trip to Chengdu. As our complimentary Saturday Shuttle Service has been extremely well received since its implementation, you may need to book in advanced due to the limited slots available. Our shuttle service offers a point to point pick up and drop off service to places of attractions which does not require a guide - a perfect way to explore the city without the limitations of a tour.
The facilities available for our residents' use includes the 24-hour gymnasium, residents' lounge, children's playroom, rooftop garden, sauna and steam room as well as the swimming pool (10am - 9pm on weekdays and 10am - 6pm on weekends and public holidays). In order to ensure your privacy, these areas are only accessible with your apartment key. You may like to refer to any of our staff members for assistance during your next stay.
I would like to apologize for being unable to provide for a seamless stay during your last trip and I hope to personally welcome you should you plan to return to stay with us.
Once again, thank you very much for your feedback and we look forward to welcoming you back to our residence in the near future.