We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
Booking.com
C$62
No prepayment needed
Hotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (312)
Filter reviews
312 results
Traveller rating
211
75
17
4
5
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
211
75
17
4
5
See what travellers are saying:
Selected filters
Filter
Updating list...
45 - 50 of 312 reviews
Reviewed May 25, 2017 via mobile

I still in the residences of this place , but I have additional feedbacks:
1- The services are not good
2- Nobody help you with the internet issues ... limitations with VPN
3- The breakfast it is the same every morning
4- The customer services don't speak English properly
5- Sometimes the housekeeping didn't collect the garbage
6- The customer services did not reply the emails

If you can find better options do it definitely....

Date of stay: May 2017
Trip type: Travelled on business
Thank francalco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine F, Assistant Residence Manager at Somerset Riverview Chengdu, responded to this reviewResponded June 1, 2017

Dear francalco,
Thank you very much for sharing your feedback while still staying with us. I understand that you your concerns regarding the VPN router which you would like us to connect through our local network.

As we have mentioned in our previous correspondences, we regret that our IT department is unable to assist you with this due to the limitations of local regulations. However, you may like to look into the other options which we have offered you with.

As our esteemed long stay resident, our housekeeping team will refresh your room twice a week. This includes the change of linen and clearing of trash bins in your apartment.

We will review our breakfast selection and improve on the English communication skills of our team.

We hope that the assistance rendered by our team earlier last week with regards to your visa has been of help. We missed your presence at the Jiayang Steam Train outing which you have signed up for earlier last month. We understand that you may have had last minute plans, but we really do look forward to meeting you during our next event.

Please do not hesitate to let us know should you require any further assistance during your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2017 via mobile

Quite a mixed review for this place. The pro's: the room ( the second one we moved to) big spacious, big windows so lovely and bright. The bed was super comfy and the sofa. Plenty of storage and amenities (it was apartment with kitchenette). This room was kept very clean. The pool was nice too however no locker keys available unless the gym is open which it wasn't the whole time we stayed.

The cons: we arrived and saw shuttle bus being advertised to go to the panda base ....great. Except it was full. staff at reception just told us get taxi or tube. We thought they were going to help us by giving route for subway but instead the ignored us and walked away.

The first room we went to was not very clean but the most inconvenient it looked over a building site which you could hear really loud. On the table was a letter apologising and offering ear plugs. This really should be communicated before you arrive at a hotel. As it turned out the cranes worked all trough the night. We went to reception straight away and asked to be moved to the other side of the hotel which they did straight away no problem. My question is if they had space why not move people to the other side first time instead of allocated rooms right next to the construction site?

Breakfast was not great cereal eggs some fruit, good coffee that's about it. Plastic cups and plates and paper napkins, no place setting or service. They only give one free breakfast so the other is 53rmb you'd be better missing this and going to Maan coffee under the hotel.

Most of the amenities advertised are not functional or open. What was available for use : pool, kids room, games room and taxi service. Everything else is closed and has been for long time including roof top garden.

In the rooms there are plenty of manuals for electronics etc but no information on the residences, for example pool times, check out times etc. Wifi is very slow too.

Check out time was 2pm which was good and we appreciated.

Overview nice apartment modern and clean. Hotel staff and amenities not what you would expect for a place with 4/5 stars.

Date of stay: May 2017
Trip type: Travelled with friends
2  Thank littlestarSpain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine F, Assistant Residence Manager at Somerset Riverview Chengdu, responded to this reviewResponded May 22, 2017

Dear littlestarSpain,

Thank you for staying with us and taking time out to share your experience while staying here in Somerset Riverview Chengdu.

We are glad that you enjoyed the space and comfort of our rooms. Our 200-unit apartment offers the choice of a bustling city or quaint river view, both of which are popular amongst our guests. Indeed, the construction is ongoing in the day, but which stops by 10pm in the evening. In order to ensure the comfort of guests who might like to turn in early, we have provided ear plugs for the ease of a good night's rest.

We hope to welcome you back and try our shuttle service during your next trip to Chengdu. As our complimentary Saturday Shuttle Service has been extremely well received since its implementation, you may need to book in advanced due to the limited slots available. Our shuttle service offers a point to point pick up and drop off service to places of attractions which does not require a guide - a perfect way to explore the city without the limitations of a tour.

The facilities available for our residents' use includes the 24-hour gymnasium, residents' lounge, children's playroom, rooftop garden, sauna and steam room as well as the swimming pool (10am - 9pm on weekdays and 10am - 6pm on weekends and public holidays). In order to ensure your privacy, these areas are only accessible with your apartment key. You may like to refer to any of our staff members for assistance during your next stay.

I would like to apologize for being unable to provide for a seamless stay during your last trip and I hope to personally welcome you should you plan to return to stay with us.

Once again, thank you very much for your feedback and we look forward to welcoming you back to our residence in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2017 via mobile

We came to China for a day layover. The hotel was very nice and the service was good. The breakfast was actually very good me and my husband enjoyed it. I do want to warn you though DON'T take the limousine service they offer for pick up from airport it is a rip off. Get a metered taxi and you will save so much money! We paid about $100 dollars USD round trip to and from airport we could have saved so much but we learned the hard way so I wanted to make sure to warn others.

Date of stay: March 2017
Thank Macarena229
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine F, Assistant Residence Manager at Somerset Riverview Chengdu, responded to this reviewResponded April 1, 2017

Dear Estefany R,

Thank you for staying with us and taking time out to share your experience while staying here in Somerset Riverview Chengdu.

Indeed, a metered taxi would cost approximately RMB 70 (40 minutes) to get to our residence.

Our limousine service offers a warm welcome for our guests upon arrival, and provide guests the comfort of complimentary bottled water to quench their thirst, reading material to find the latest happenings of the city and a seamless journey directly to the hotel without having our guests to drop off within the vicinity, unlike what most taxis would offer.

You may also like to explore other options to arrive at our residence including the airport shuttle which would stop in front of Minshan Hotel, which is a 5-minute walk from our residence.

Once again, thank you very much for staying with us and we look forward to welcoming you back to our residence in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2017 via mobile

Stayed here for 3 nights with our 2 children in a 2 bedroom suite. It was great to have a fully equipped kitchen to use when we didn't feel like going out. The washer/dryer was also very convenient. The kids playroom and the games room were thoughtfully designed. Location wise could be better- no shops nearby but there is a local market and a street full of local food 10 minutes walk away. A special thank you to the staff, who were all wonderful. The assistant manager Ms Charmaine Fu, the reception staff Coco Lee and the driver Mr Yang were all extremely helpful and went out of their way to suggest places to visit and give restaurant recommendations. Thank you!

Date of stay: March 2017
Trip type: Travelled with family
Thank Kells655
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine F, Assistant Residence Manager at Somerset Riverview Chengdu, responded to this reviewResponded March 31, 2017

Dear Kells555,

Thank you very much for staying with us and taking time to share your experience and compliment the staff of Somerset Riverview Chengdu. I will definitely convey your compliments to Coco and Mr. Yang.

We are honoured to have been able to serve you and your family during your stay in Chengdu. There is a COSMO mall, which is a 8-minute walk down East from our residence. You will be able to find various dining options, a bakery, a supermarket and even a cinema in there. We will be glad to assist you with more recommendations during your next stay.

Once again, thank you very much for staying with us and I look forward to personally welcoming you during your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 5, 2017

hotel location is at the center of CHENGDU, good location,
Staff is very nice when we need for any help.
save time when we check-out and help us to call a mini bus to airport,
very nice trip, thanks for all

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 437elzac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine F, Assistant Residence Manager at Somerset Riverview Chengdu, responded to this reviewResponded March 31, 2017

Dear 437elzac,

Thank you very much for staying with us and taking time to share your experience in Somerset Riverview Chengdu.

We are very pleased to know that you have enjoyed your stay with us. Most importantly, we are glad that our staff have given you a seamless check-out process. You may like to take our Saturday shuttle service out to the various places of interest during your next trip to Chengdu.

Once again, thank you very much for staying with us and I look forward to personally welcoming you during your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews