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All reviews separate seating area deep bath coffee machine dressing area living room recommend this hotel separate bathtub dvd player shopping area two blocks close to shops big buddha free upgrade comfortable bed other hotels small issue would definitely stay here again
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Reviewed June 16, 2018 via mobile

I stayed a few days at the St. Regis early last week, which was lovely, so I have a good comparison. The concierges do not speak English. A front desk agent gave us bad directions. When we were able to check in, nobody helped with our luggage. Our room smells a bit like urine and has none of the class of amenities at the Regis. The room,while spacious, is tired and in need of updating. It seems everything costs extra but for two small bottles of water. People are smoking inside the lounge.
I made this reservation for our last night in China (we spent time in Tibet) thinking it would be even better than the Regis, which we loved. It certainly is not. Don’t do it people.

Stayed: June 2018, travelled with family
1  Thank coleen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia Z, Director of Guest Experience at Rhombus Park Aura Chengdu Hotel, responded to this reviewResponded June 25, 2018

Dear coleen m,
Firstly, thank you for choosing Rhombus Park Aura Chengdu for your stay and taking time to share your stay experience on Tripadvisor.
We have noted your comments regarding the lobby services and room smell, which guest services are not up to our group standard. I am very sorry to learn that your stay was less than satisfactory, please accept my sincere apology for the inconvenience casued to you.
Your feedback is greatly valued and we have share your comments with our team accordingly to improve, also indicated your experience in file at the hotel to avoid any similar scenarios happen to you and other travellers.
Again may we thank you once again for choosing stay with Rhombus Chengdu Hotel, our hotel located at the trendy shopping area with all suites room. We have the regular maintenance program to keep the hotel in good condition and aim to ensure to provide our guest best stay-experience. We are looking forward to welcoming you back soon, if do, may I invite you to contact me personally via miazhou@rhombuschengdu.com for the arrangements and make sure you have a wonderful stay experience.

Best Regards,
Mia Zhou
Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2018

The staff, at check-in and check-out and during my thankfully 1-night stay, were all uniformly horrid, with zero manners, manners so elementary that one would expect to receive at a hostel in rural China. But for the location this 'hotel' (which really is a serviced apartment) should be classified as a 2/3-star hotel at best.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Service
1  Thank DrPChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia Z, Director of Guest Experience at Rhombus Park Aura Chengdu Hotel, responded to this reviewResponded June 25, 2018

Dear DrPChan,

Firstly, thank you for choosing Rhombus Park Aura Chengdu Hotel for your stay and taking the time to share your review on TripAdvisor. We have noted your comments regarding the guest services during your stay. I am sorry to hear that we didnt make your trip a pleasant one. We have look into the issue and feedback to team accordingly.
Our hotel located at the most trendy shopping area in the city center with all suites room. Thank your for your cmments, we will enhance our group standard and policy for the guest services. And it is always our aim to be friendly, truly welcoming to make guest feel home away from home. We look forward to welcoming you come back soon to Chengdu. If so, please contact me directly at miazhou@rhombuschengdu.com, I will take care of your bookings personally.

Best Regards,
Mia Zhou
Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2018 via mobile

I stayed here for six days for leisure because it’s so close to the Tai Ko Li shopping area. The room is very modern and spacious, like a suite. Two TVs . Breakfast is quite good, mostly Chinese food, but has eggs, sausages, English bacon. Coffee is very good.

Services is also very good, helpful staff.

The only thing is the in room wifi. Just too unstable and slow. I keep having to go to the lobby to get better signals.

Stayed: June 2018, travelled solo
Thank Artscene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia Z, Director of Guest Experience at Rhombus Park Aura Chengdu Hotel, responded to this reviewResponded June 25, 2018

Dear Artscene,
Thank you for choosing Rhombus Park Aura Chengdu Hotel for your stay and taking time to share your recent stay experience on Tripadvisor! We are delighted that overall you were impressed by our hotel location, facilities, services etc. at our hotel. Also your feedback on the guest room Wi-Fi unstable signal has been shared with team to improve it, thank you for your valued feedback and sorry for the inconvenience may caused. Thank you very much again to choose us and we look forward to welcoming you come back soon in the near future!

Best Regards,
Mia Zhou
Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2018 via mobile

We stayed in this hotel for 6 nights and booked it because of the trip advisor ratings and we made a bad choice for our stay . Location was excellent ,hotel room was good after we moved from the original smelly room they gave us . Service all around was poor and the breakfast was terrible. I wouldn’t recommend this hotel to anyone . Ratings for this hotel can’t be right

Stayed: April 2018, travelled as a couple
1  Thank Afc0907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia Z, Director of Guest Experience at Rhombus Park Aura Chengdu Hotel, responded to this reviewResponded June 25, 2018

Dear Afc0907,
Thank you for taking time to share your comments for your recent stay with us. It's disappointed that your stay wasn’t entirely perfect due to the breakfast and service, which are not match our group standard. We highly appreciate your feedback, and your comments were taken seriously, our team is work on it to improve and strengthne staff training, We aim to be friendly, truly welcoming to make guest feel home away from home. Thank you again to choose us to stay, we look forward to welcoming you come back to Chengdu in the near future, If so, please contact me directly at miazhou@rhombuschengdu.com, I will take care of your bookings personally.


Best Regards,
Mia Zhou
Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2018

This hotel is 2 blocks or so from the subway (Chunxi Road) which connects to a couple useful lines, like the line to the Panda base. For that it's great. And the Yakoli shopping area is 2 blocks away, if that sort of expensive shopping is your thing.

But it's a weird hotel: the window for the room is in the bathroom, of all places, which makes for a gloomy stay. The staff are not friendly and if you go to the pool expect to be watched closely as you do your laps. Odd. The restaurant is a rip off. But we got a great deal on the room, the location made it perfect for us, and the finishings etc are quite nice, so it was really a good place to stay for us.

One tip: try to book through the hotel directly and you can get free breakfast. Otherwise, bring an extra kidney to sell to afford some eggs or dumplings.

Room Tip: Book via hotel and request free breakfast.
  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Service
Thank Benedetto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia Z, Director of Guest Experience at Rhombus Park Aura Chengdu Hotel, responded to this reviewResponded May 27, 2018

Dear Benedetto P,
Thank you for sharing your recent stay experience with other travelers. Rhombus Park Aura Chengdu located at the trendy shopping area, only few minutes to Taikooli, Chunxi road, Lan kwai fong by walk. The spacious room suite offer guest a comfortable stay experience as well. It may have some misunderstanding for the pool and restaurant staff, but we will look into it to ensure every department staff follow our hotel standard and policy. It is always our aim to be friendly, truly welcoming to make guest feel home away from home. We look forward to welcoming you come back soon to Chengdu, and recommend you to choose our G60 Deluxe Suite for a more superior stay experience. If so, please contact me directly at miazhou@rhombuschengdu.com, I will take care of your bookings personally.

Best Regards,
Mia Zhou
Director of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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