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“Improved” 4 of 5 bubbles
Review of Shangri-La Hotel Ningbo

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Shangri-La Hotel Ningbo
Ranked #2 of 749 Hotels in Ningbo
Certificate of Excellence
Zurich, Switzerland
Level Contributor
303 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Improved”
4 of 5 bubbles Reviewed 3 May 2012

Since the last visit in the Shangri-La, the hotel improved a lot.
The staff is much better trained and friendly, which gives the hotel a touch of real luxury. The rooms are still nice, the breakfast good as ever.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DaKe72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Memphis, Tennessee
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

front desk staff is fluent in english and provide excellent check in
shang palace restaurant was a little pricey but worth it - excellent food - fusion with a western tilt...
location is great - you can walk to many sites

Room Tip: east side is an empty lot next door - ask for some other side - although you won't find it awfu...
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  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dedon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
87 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 29 March 2012

In the main, this is a very nice hotel. Check in is slick and polite, and the rooms, whilst not as big as other rooms in in 5 star hotels, were very comfortable.
We ate in the Lobster Bar and Grill and had a very disappointing evening. Because we arrived later than others, much of the menu had gone (they clearly only buy in minimal amounts of each course, each day). This meant that the only steak available was not from the menu. It took a lot of "discussion" to finally get what we ordered. We also ended up ordering 3 bottles of red wine throughout the evening - we were not able to order 3 of the same as they ran out of that too - not really what you'd expect from a 5 star hotel.
That said, the food was excellent.
Moral of that story - book earlier in the evening.

Overall, a good 4 star but needs to improve the service in the restaurant to be 5 - in my opinion.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joshjacksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 28 March 2012

I lodged here after a few years I wasn't and my booking rate was inclusive of airport transfer, breackfast, in room chek in, free internet.
Let me introduce that in past I lived in Ningbo for 3 years and I was a "frequent" guest of dinner buffet and Lobster Restaurant due the meetings with vendors and friends.
The hotel was opened on 2009 and the general manager was a GREAT italian guys grow in hotels stuff so the start up was smoothly.
Infact I know for shure that Shangri-La was using for all Asia's hotel same suppliers for the food and not locals (that in China always it means expired or bad food) so my frequent experiences was great, the choise in the buffet was various and top-notch quality for western and Asia food to ( I tell yo a trick in China when you are in a buffet and you smell badly fish testy on the air, leave the buffet immediately, this is 90% of buffet in China even 5 stars).
Well, this smell never was present in past years, there was all kind of meat for the barbecue (chops, beef, sausages, etc, the refrigerators in the back of the barbecue was always full, the stuff was half foreigner and chinese waiters but well runned).
Last Sunday I arrived and well come was great but stop there.
In the evening I got my buffet with a vendor and I was disgusted to see how down those guys (managed by a german general manager are going deeply in the bottom).
First of all from December 2011 in China there is a National law that don't allow any more the smoke in public restaurants and I have to say since I live in China in many place like Shenzhen, Guanghzou, Shanghai, Qingdao they apply for it even if Chinese guest looks like ignorant about it.
Second the bad smell of fish was fully present together with the smoke even my guest was Chinese (they love fish) he din't face at any kind of sea food....
The barbecue area was desolated and jast a few "dead conditions" Chinese sausages was offered together with same undefined kebabs.
The cookers wasn't able to understand even a basic English (fortunately I can talk Mandarin) and the meat refrigerators on the back side of the round barbecue was EMPTY !
The Beijing duck was absent, replaced from a sad pizza and only goose was available (but be carefully, in Ningbo where evar you'll go you'll get mostly bones than meat for duck and goose too).
The brad was old, there wasn't any choise of Italian pasta bust jast a few cold hand made Chinese ramien (like spaghetti) that was not too much inviting, as well I asked the cooker to prepare me a dish only with garlic and olive oil and a liitle bit of spicy, the result was a disaster of an unaffordable spicy mixture or nuddles (colds) and with half spone of olive oil (I said to add more byt they didn't probably because the management is recommending to save money in every way).
The day after I awaked for my breackfast and at 8.20 AM there was no bacon available (only 4 pieces that I got for cold) the scrambled eggs was absent so I had to wait longer to get and sausages I believe from the color was the same of the evening before.
Neither the coffe (that I clearly asked in Chinese for an Espresso) was able to well start my day, infact I got a cup of dirty cold water, there wasn't marmelade, only one kind of croassant was available and fruit I remark was mixed with the one of previous evening.
Finally I left the hotel able to say thay Marriot Ningbo actually is the only affordable hotel if you wish to have a decent meal. My consideration is also based on the fact that Only the room rate in Marriot is more expensive than the rate I got in Shangri-la (airport pick up with limo, brackfast and I got a free upgrade to the harbour view) now you know why Marriot is more expensive, even more is located along the river in a quite place that Shangri-la can't offer.

Room Tip: Go to Marriot
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  • Stayed March 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank HKStyletraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jyvaskyla, Finland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

We were spending 4 nights in Shangri-La Ningbo with our family of 2 adults and 3 kids (aged 10, 9 and 6).

We had the Horizon Premiere Suite with nice view to the river (in 21st floor). The suite had a big livingroom and a nice bedroom. We had 2 extra beds and it was enough, since the youngest one slept with us in a big doublebed in the bedroom. It is usually difficult to find a comfortable solution with beds for a family like us: Even thoug the suites ar huge, they normally include only one double bed and only 1 extra bed is possible, but this was more than good.

There was free DVD available for loan, and we spent one rainy afternoon watching The Smurfs and Shrek..

The best thing in the hotel was the Horizon Club with excellent breakfast ja complimentary cocktail and buffet in the evening. The staff in the Horizon Club were so friendly and they were spoiling our kids with hot chocolate and marshmallow etc. Now a week later, our kids said that they miss so much Jean-Olivier (Manager in the Horizon Club) and were thinking if they are ever going to see him again :)

The pool is big and was perfect for the kids. Swimming caps must be used at the pool, so we had to buy 5 from the reseption - so if you're going, bring your own.

Laundry service was fast and excellent, but of course quite expensive.

Room Tip: Take the Premier Suite.
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AdeleLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 28 November 2011

Fantastic room with nice view over the river. Big TV, comfy bed with many different pillows.
Excellent breakfast with many choices that will wet your appetite.
Good location and easy to get public transportation to airport or nearby factories.
Overall will come back next time.

Room Tip: higher floors have a better view on the river and can see Ningbo's sites better.
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  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ETBANGKOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 13 November 2011

This is the latest 5 star hotel. Rooms ate excellent as are all common spaces . Nice lobby bar a bit noisy as it has become very popular with local crowd that lusts for latest high end venues. Fitness club and pool best in Ningbo.All restaurants are very good especially the steak restaurant. Ask to speak with the chef, German highly gregarious and very passionate about his career. All in all highly recommended.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Domrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Ningbo

Property: Shangri-La Hotel Ningbo
Address: No.88 Yuyuan Road, Jiangdong District, Ningbo 315040, China
Region: China > Zhejiang > Ningbo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 749 Hotels in Ningbo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Ningbo 5*
Number of rooms: 563
Official Description (provided by the hotel):
Located in the heart of Ningbo’s leading commercial district, the Shangri-La Hotel, Ningbo is the city’s newest and most luxurious hotel. Overlooking the confluence of the city’s three rivers, the hotel is within easy walking distance of Ningbo’s largest shopping area, Tianyi Square, and near to all major tourist attractions. Ningbo Lishe International Airport is just 20 minutes away by car. ... more   less 
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