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All reviewsclub levelbay viewfloor to ceiling windowsold citywalled citythree levelsinfinity poolbreakfast and happy hourpool staffcocktail hourcevichecaribbean seamodern hotelpools are greatmain restauranthigh riseawesome hotel
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Reviewed August 12, 2018

The staff are very friendly and will really go out of their way to satisfy. True throughout the hotel, But this time, and other times I have been here, the food service is the weak spot. Over priced for Cartagena, and not good, The rooms are typical of this type of hotel, you could be in a Hyatt anywhere except the view is good in the seaside. Does not say Cartagena at all.

Room Tip: chose ocean view, not lagoon view
  • Stayed: August 2018, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Gerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 10, 2018

I stayed here for a couple days before transferring to Walled City. It was great! No complaints! There are four pools with beautiful views of the Caribbean. I had a bay view room which also a beautiful view of the bay. The service was great! The room was excellent! Location very convenient to everything, but it was too hot to walk, so I opted for a cab which was only a couple of bucks... Will definitely return!

Room Tip: Go for the Ocean View! Very romantic!
  • Stayed: August 2018, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Leo8781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 5, 2018

The hotel grounds were absolutely beautiful. Gorgeous views of the bay and the ocean. The pool area was peaceful and had panoramic views. The staff was extremely courteous and friendly. There were always a queue of cab right outside to take us anywhere we wanted to go (The Walled City was an easy 10 minute taxi ride). Also, the grocery store and mall next door was extremely convienent.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
1  Thank jnssprrtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 3, 2018 via mobile

When I went to Cartagena, I never imagined that I would arrive to such a breathtaking hotel. For starters, it is only 20 minutes away by foot from the walled city. All the rooms have a beautiful view and a beautiful decoration. I had the opportunity to try out the hotel’s breakfast, and it was delicious. Everyone had a great attitude all the time and the food and it’s presentation was astonishing. The hotel has three pools, all with an incredible view. I would definitely stay here again, since it was one, of not the best service I have received in Cartagena.

Stayed: August 2018, travelled on business
3  Thank Spin09292000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 28, 2018

Good location, quiet, good rooms and good food. I was charged extra for two people in one room, higher than quoted rate online. Beware! Short walk to walled city, great pools and pool bar. Shopping and market nearby too,

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Joseph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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