We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (429)
Filter reviews
429 results
Traveller rating
255
106
38
21
9
Traveller type
Time of year
LanguageAll languages
More languages
255
106
38
21
9
Show reviews that mention
All reviews booked a junior suite pool area operations manager superior room with balcony included breakfast is full bathrooms min walk checking in few issues great hotel modern hotel taxi ride hotel offers ocean front caribbean sea big hotel old city
Filter
Updating list...
23 - 28 of 429 reviews
Reviewed May 29, 2018

I had a wonderful stay at Hotel Estelar, the building is impressive, the 52-floors hotel is quite new (1 1/2 year) and its infrastructure is perfect for leisure trips or business conventions. The view from our room was a dream, super comfortable beds and linen, hard floor and nice amenities. Breakfast is delicious including many healthy options for those who are on diet or just eat clean. Another star goes to the endless pool, jacuzzis, spa, hot swimming pool and steamy bath and sauna. It's located close to the historical part of town (15/20-min walk) and also close to the airport 910-min taxi ride). Rooms are equipped with cable TV, mini bar, safe box, Wi-Fi, telephone, hair dryer, ironing board and iron. I definetely recommend this hotel!

  • Stayed: May 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Carla Renata P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, Gerente de Servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded June 1, 2018

Dear Carla,
For us it is a pleasure to receive your comments and know that we fulfill your expectations, this confirms the commitment we have with our clients.
It will be a pleasure to have you back at our hotel.
Cordially,
Roberto Castello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 21, 2018

This hotel has great views, is only 5 minutes cab drive away from the walled city. The hotel seems new, clean rooms with balconies. I wouldn't say that the décor impresses, but at least it's clean and modern. The lobby/breakfast area is nice however, on the 20th something floor. Breakfast has an ok variation. The service was good. We needed medicine, and they arranged that in the middle of the night, I think they had it delivered by a pharmacy.

I would stay here again, should I be staying outside of the walled city. The price is right.

Room Tip: Ocean view ofcourse
  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Shen_WL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, gerente de servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded May 23, 2018

Dear Woeil,
For us it is a pleasure to receive your qualification and know that we fulfill your expectations, this confirms the commitment we have with our clients.
It will be a pleasure to have you back at our hotel.
Cordially,
Roberto Castello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2018

This hotel is actually quite good. It is very clean and modern. Rooms are very nice, modern, and spacious. Bathroom is excellent. Amenities are very good quality. Beds are quite comfortable. Service was fine.

They offer free Wi-Fi, a welcoming basket with fruits, and water.

The best aspects of this hotel are the views to the Caribbean and the restaurant. My room had a large window with view to the sea. Dinner was excellent. Food was delicate and not very caloric. Flavours were delicious.

I would have liked to give a perfect score to the hotel. However, I think they need more staff. I never saw the concierge. Very few people work at the front desk. Restaurant needs more waiters.

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank TravelerTrecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, gerente de servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded May 23, 2018
Google Translation

Apreciado Huesped,
Reciba un cordial saludo .
Agradecemos y valoramos sus comentarios.
Esperamos tenerlo de regreso muy pronto a nuestro hotel.
Cordialmente,
Roberto Castello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 18, 2018

This hotel offers a terrible service. From the front desk to the room service. I ordered a soup that took 45 minutes and when it finally arrived it was completely different from the description.
I spoke with the front desk and they just don't care. Not a manager on duty nor anyone that could take care of the problem.

  • Stayed: April 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank RafaFN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, gerente de servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded April 25, 2018
Google Translation

Apreciado Señor ,
Reciba un cordial saludo .
Agradecemos y valoramos sus comentarios.
Ofrecemos disculpas por cualquier inconveniente ocasionado
Esperamos tenerlo de regreso muy pronto a nuestro hotel.
Cordialmente,
Roberto Castello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Upon arrival at checkin time, there was a large crowd of angry people in the lobby waiting to check in. We quickly realized why.... there were 3 reception staff at the desk and each checkin took at least 20 minutes!!! 20 MINUTES per guest!!! As you can imagine the line grew pretty fast, and patience was wearing thin. It was also their busiest weekend (Easter). They should have been better prepared for the rush. After checkin, the service was absolutely amazing. Everyone is very polite and friendly, but no one speaks a word of english, so communicating basics can be difficult (warning for English-speaking travelers) so have your Translate app ready. Our accommodation included breakfast, which was a general buffet of Colombian fare, waffles, eggs and a variety of fresh juices. We tried the restaurant for dinner one night also and it was delicious!!! The pool and common areas are well kept. If you want a chair at the pool try to get there early in the day, as they tend to stay filled most of the day. We are totally satisfied with this hotel and will definitely stay at Estelar properties again.

Room Tip: Beautiful water views from any side of this hotel. It is nestled on a peninsula strip between the ocean and the bay.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sweety K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, Gerente de Servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded April 16, 2018
Google Translation

Apreciado Huesped,
Reciba un cordial saludo .
Agradecemos y valoramos sus comentarios.
Nos complace saber que hemos cumplido con sus expectativas.
Esperamos tenerlo de regreso muy pronto a nuestro hotel.
Cordialmente,
Roberto Castello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews