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All reviews booked a junior suite pool area operations manager superior room with balcony included breakfast is full bathrooms min walk checking in few issues great hotel modern hotel taxi ride hotel offers ocean front caribbean sea big hotel old city
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Reviewed July 16, 2018

My friend and I stayed here for one night before flying out of Cartagena. We were luckily greeted right when we walked in the door because reception/the lobby is located on the 15th floor and there is no way we would have found it on our own. The property is beautiful and features a stunning infinity pool on the 12th floor that overlooks the coast of Cartagena. We were only here for a night, but managed to spend about an hour at the pool until we were informed it was closing early (our questionable understanding of Spanish believes they were trying to take pictures at sunset, but we're not sure). Our room was comfortable, equipped with WiFi, AC, and a view of the coast (and if you looked waaaaay down, the pool). Breakfast is served in the restaurant next to the pool and offered a very extensive spread of both Colombian and American foods. While we knew the hotel was large, we never really felt like there were a lot of other guests around except for at breakfast time. The hotel is located in the Bocagrande part of Cartagena, but is about a 20-minute walk to Old Town/the Clock Tower if you choose to brave the heat (or a 5-10 min cab ride). Our stay was brief but enjoyable and we would definitely consider staying here again if ever back in Cartagena!

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Brittany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, gerente de servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded July 23, 2018
Google Translation

Apreciada Brittany,
Reciba un cordial saludo .
Agradecemos y valoramos sus comentarios.
Esperamos tenerle de regreso muy pronto a nuestro hotel.
Cordialmente,
Roberto Castello

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2018

You have to go up to I think to 18th floor for lobby which was little strange, but everything else was very good. Rooms are clean, staff is friendly and professional, very nice pool. Next to the shopping mall and within 10-15min walk to walled city. Street separates this hotel from beach, but Cartagena is not a good beach town. If Cartagena had white sand beaches definitely would fly more often to Cartagena and stay specifically in this hotel.

  • Stayed: May 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank vaidast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, Guest Relations Manager at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded July 16, 2018

Dear Mr,
For us it is a pleasure to receive your qualification and know that we fulfill your expectations, this confirms the commitment we have with our clients.

Cordially,
Roberto Castello.

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Reviewed May 29, 2018

I had a wonderful stay at Hotel Estelar, the building is impressive, the 52-floors hotel is quite new (1 1/2 year) and its infrastructure is perfect for leisure trips or business conventions. The view from our room was a dream, super comfortable beds and linen, hard floor and nice amenities. Breakfast is delicious including many healthy options for those who are on diet or just eat clean. Another star goes to the endless pool, jacuzzis, spa, hot swimming pool and steamy bath and sauna. It's located close to the historical part of town (15/20-min walk) and also close to the airport 910-min taxi ride). Rooms are equipped with cable TV, mini bar, safe box, Wi-Fi, telephone, hair dryer, ironing board and iron. I definetely recommend this hotel!

  • Stayed: May 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Carla Renata P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, Gerente de Servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded June 1, 2018

Dear Carla,
For us it is a pleasure to receive your comments and know that we fulfill your expectations, this confirms the commitment we have with our clients.
It will be a pleasure to have you back at our hotel.
Cordially,
Roberto Castello

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Reviewed May 21, 2018

This hotel has great views, is only 5 minutes cab drive away from the walled city. The hotel seems new, clean rooms with balconies. I wouldn't say that the décor impresses, but at least it's clean and modern. The lobby/breakfast area is nice however, on the 20th something floor. Breakfast has an ok variation. The service was good. We needed medicine, and they arranged that in the middle of the night, I think they had it delivered by a pharmacy.

I would stay here again, should I be staying outside of the walled city. The price is right.

Room Tip: Ocean view ofcourse
  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Shen_WL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, gerente de servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded May 23, 2018

Dear Woeil,
For us it is a pleasure to receive your qualification and know that we fulfill your expectations, this confirms the commitment we have with our clients.
It will be a pleasure to have you back at our hotel.
Cordially,
Roberto Castello

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2018

This hotel is actually quite good. It is very clean and modern. Rooms are very nice, modern, and spacious. Bathroom is excellent. Amenities are very good quality. Beds are quite comfortable. Service was fine.

They offer free Wi-Fi, a welcoming basket with fruits, and water.

The best aspects of this hotel are the views to the Caribbean and the restaurant. My room had a large window with view to the sea. Dinner was excellent. Food was delicate and not very caloric. Flavours were delicious.

I would have liked to give a perfect score to the hotel. However, I think they need more staff. I never saw the concierge. Very few people work at the front desk. Restaurant needs more waiters.

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank TravelerTrecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, gerente de servicio at Estelar Cartagena de Indias Hotel & Convention Center, responded to this reviewResponded May 23, 2018
Google Translation

Apreciado Huesped,
Reciba un cordial saludo .
Agradecemos y valoramos sus comentarios.
Esperamos tenerlo de regreso muy pronto a nuestro hotel.
Cordialmente,
Roberto Castello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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