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All reviews rooftop pools boutique hotel walled city old city getsemani district master suite great neighborhood beautiful hotel where breakfast is served min walk the ground floor an oasis clock tower first floor restaurants and bars plaza trinidad colonial house
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6 - 11 of 735 reviews
Reviewed 4 weeks ago via mobile

Loved this place. The staff was wonderful, the place clean and in keeping of the traditional courtyard feel of the hotel. We were picked up at the airport, my husband had pre arranged with them to have flowers and sparkling wine and they went above and beyond with pedals everywhere. The indoor water falls and pool add such a unique characteristic to this hotel that it just felt right. The only reason they dont get a 5 stars is because after the 2 day there is no variety with breakfast, it was good, but I prefer to have more varieties.

Stayed: October 2018, travelled as a couple
Thank DJPGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASALOLA, Gerente at Hotel Casa Lola, responded to this reviewResponded 3 weeks ago

Dear Mrs. Georgia

We are glad that you liked the hotel architecture, interior design, roof top pool, rooms and in general all our excellent services. The hotel has fresh a la carte breakfast whre you can choose anything you want, from the typical caribbean breakfast " Arepa e huevo with sour cream and homedade spicy sauce", eggs any style, cheese, bacon, ham, variety of breads, butter, jam, pancakes + honey, arepa de queso, cereal + yogurt / milkm, natural juices, coffe, chocolate etc. Maybe the waiters didn´t explain you correctly, we are sorry for that,.

We expect that you can comeback and enjoy all menu. It was a pleasure having you as guests.

Regards,

General Manager

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Reviewed September 23, 2018

Excellent location, staff, rooms,common areas. Clean and breakfast included; Details throughout hotel are amazing and fun; The rooftop is great with 2 small pools and lounge chairs in several areas; right in the heart of this fascinating city

Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
Thank teubank15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASALOLA, Gerente at Hotel Casa Lola, responded to this reviewResponded October 5, 2018

Dear Sir / Madame

Many thanks for your excellent comments. We are glad that you have had a great stay in Casa Lola and you have appreciated all the details that make us different.

It was a pleasure having you as a guest, we hope that you comeback soon.

Regards,

General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2018 via mobile

This boutique hotel is a beautiful piece of art! Wherever you look was an amazing photo to take. Outstanding service, staff and amenities. They make you fell at home. It was a DREAM experience. Thank you

Stayed: August 2018, travelled as a couple
Thank fancynancy1018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASALOLA, Gerente at Hotel Casa Lola, responded to this reviewResponded October 1, 2018

Dear Mrs. Nancy

Many thanks for your lovely comment. We are glad that all the hotel's details such us arquitecture, common areas, services, staff attention were excellent and appreciated for you.

Thanks again for trusting your vacation on us. It was a pleasure having you as a guest.

Regards,

General Manger

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Reviewed August 28, 2018

I had an unfortunate situation with the free massage given. During the massage, the masseuses called me "gordita" aka chubby/fat girl to each other, under the assumption I did not understand any Spanish. This is obviously incredibly unprofessional and hurtful. Anyone in this profession should be professional enough to NEVER talk about someone's body, especially directly in front of them, regardless of language. I was surprised that staff with such low levels of customer service and respect in general were employed by a hotel that labels itself as "luxury".

I decided to report the incident to reception staff hoping to prevent someone else from a similar experience. I told them what happened (twice - to 2 different members) and was told they would discuss with the masseuses and the management and then follow-up to explain further. I never heard a word. The damage was done to my self-esteem and I won't forget this hurtful experience, however it would have been nice to have acknowledgement about what happened and an apology from management. The lack of follow-up shows how much they care about their customers and their experience at the hotel.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank atravelerabroad10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASALOLA, Gerente at Hotel Casa Lola, responded to this reviewResponded August 30, 2018

Dear Madame

I really sorry that you have had that uncomfortable experience, if there was an error in the communication because I knew that you had a bad experience long after you left the hotel, I regret not having met you and talking personally with you. I hope to have the opportunity to attend you in another opportunity.

Regards,

General Manager

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Reviewed August 25, 2018 via mobile

With a friend we stayed at Casa Lola for 3 nights and it was an amazing experience. The hotel is beautiful, the room are a bit tiny but that is normal given the structure of the building. Plus the style is simply perfect. Also, they have a beautiful roof top so you will most likely spend time there rather than in the room! The breakfast is good too... but the real thing that stood out was the staff! Simply amazing and almost incredible! We were a bit stuck with our tour trying to book the next step (tayrona) during a local bank holiday (no way to find a decent hotel with a room available)... well, we asked Jesus, the super nice guy which was at the reception, and in half day he booked a fabulous eco resort, organized the transportation both by bus and by boat and suggested a number of things to do there as well as contacts. Really, never experienced such a great help in many other 5* hotels. Fabulous place and fantastic persons, thank again Jesus!

Stayed: August 2018, travelled with friends
Thank alfagamma87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASALOLA, Gerente at Hotel Casa Lola, responded to this reviewResponded September 14, 2018

Dear Sir / Madame

Many thanks for your awesome review. We are glad that you had a great stay and all hotel details were beyond your expectations. We love hearing the front desk recommendations were assertive to your needs and our staff offered a quality service. We'll share your excellent experience with them.

It was a pleasure having you as a guest in Casa Lola, we hope that you come back soon.

Regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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