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All reviews new tower infinity pool pool options close to the airport taxis are cheap business trip top floor the hotel staff old city breakfast buffet minutes from the airport rooms are clean and comfortable nice stay excellent hotel ocean view walled city conference
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Reviewed October 27, 2017

Right of the bat, the front desk woman seemed as if she was doing us a favor, when we ask her for a room with an ocean view, at "Torre del Mar", since the room she gave us faced the road construction with the sweet sound of a water pump engine 24/7, this attitude is a general constant across all staff members at this hotel, by the looks of the hotel one will think they have a professional approach to guest, reality is "Don't ask for anything" either you won't get it or you'll get a smart a-- comment from the staff with no resolution. Torre del Mar has a breakfast buffet included on our room price, again the attitude of the staff could not be worst, all this people seem as if they don't want to be there, the buffet is more fruits and bad old bread , greasy food in general, this restaurant reminds me of a really bad school cafeteria, with grimming employees with a chip in their shoulders, my wife and I decide to have breakfast at Casa del mar, the same food but had more charm to it, this is the older part of the hotel and in my opinion less crowded as to Torre del mar, the food in general is below average and very expensive for the quality. One more thing,stay away from the "Oficina de Contactos" is a hub for scammers that claim to take you to a beautiful beach call "Baru" I named it "Secuestro Express" " Kidnap Express",They take you to this beach but before they do, after been up since 6AM and not getting anywhere they ask for money for everything, on top of the money you already paid at the hotel, four hours later you arrive at this over crowded tiny strip of beach, crawling with the most annoying street vendors,by the time you get there you just want to get back to the hotel, what a never ending nightmare, the woman at the office "Contactos" never mention any of the many perils we had that horrific day, and the reason we went there is because the beach at the hotel is the most polluted beach I have ever seen, and also very dangerous, you'll get mugged if you wander around especially at night, worst time ever!.

Room Tip: " Torre del mar is the newer part of the hotel, with noise proof and good A/C rooms, choose ocean view to avoid the road construction noise"
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank juancraven2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded November 1, 2017

Dear juancraven2.

Thank you very much for taking the time to share with us the impressions of your visit through Tripadvisor.

We regret that your experience at Las Americas Torre del Mar Hotel has been marked by your observations about the service; We apologize for the inconvenience we have caused during your stay.

Let us inform you that our staff receives regular training and rigorous monitoring in the correct implementation of our protocols and quality standards, which allows our guests to receive an excellent service.

In our gastronomic offer of the breakfast buffet, our guests will find a variety of options, healthy and unhealthy, for all tastes.

The Rooms Division Manager will take the corrective actions that may be necessary, so that this type of situation does not happen again and always provide our guests with a satisfying and full of happiness experience.

We hope you give us the opportunity to welcome you again and make you feel like a star in our wonderful hotel #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2017

The resort was clean! The room & decor were average. The bathtubs were extremely small (I'm 5'1 and had trouble). Takes rocket science to put the TV in English language. Internet HORRIBLE throughout resort. The wait/bar staff were amazing! Very few speak English,tho. The hospitality was amazing! DO NOT TIP ANYONE (It is included in price of everything) Police everywhere, even to enter onto/off of beach! Humidity unbearable! Traffic is atrocious. Cars & motorcycles don't care about pedestrians. TAKE A CAB or UBER. Don't walk.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank customer32277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded October 27, 2017

Dear customer32277.

Thank you for taking the time to share the details of your experience after your stay at Las Américas Hotel.

At Las Américas we strive to provide the best service quality in our city and this is achieved just with the professionalism, friendliness and warmth of our staff. Your feedback regarding your stay will contribute to our continuous improvement.

We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for. #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2017

Very helpful and friendly staff, the rooms were very nice and the property was very clean. Access to the beach with chairs and umbrellas available. The rooftop was for adults only with an infinity pool with incredible view!

Stayed: October 2017, travelled with friends
Review collected in partnership with this hotel
Thank deborahgB660HG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded October 17, 2017

Dear deborahgB660HG.

We would like to thank you for taking the time to share your impressions after your stay at Las Américas Torre del Mar and for considering us an Amazing hotel.

Thank you very much for taking the time to share your experience with us and other readers. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias.

We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2017 via mobile

We booked this hotel last year for our family reunion and bought ticket for their new year's concert. On Dec 31st, our sister took a short walk to the beach with the security guard's permission. The beach did not have any security signs. My sister fell down and broke her arm because the hotel was setting up the platform for the concert without any safety precautions for their visitors. My sister entangled her foot with some electrical cords they had on the floor without any cover. The hotel paid for the initial medical expenses; however , they refused to pay for all the additional expenses my sister incurred. We even had to pay for an extra room to accommodate her. We even had a hard time asking for her ticket reimbursement​. Since the hotel told us that they have an insurance company that deal with this type of incidents, we hired a lawyer without any success.
We paid more than $300 dollars for each ticket for the concert because the 5-stars hotel was sponsored it but the setting was very cheap and dangerous. The wood platform is unstable and full of holes. The day after the concert , the beach is horrible because the because is dirty and full of glasses, bottles and food. This hotel is Not at the level of international hotel chain - then stay at this place at your own risk!! - 

Stayed: December 2016, travelled with family
Thank Nhora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded October 12, 2017

Dear Nhora M.

Thank you very much for taking the time to write about your experience after you stay at Las Américas hotel. Your feedback is very important for us.

We appreciate your valuable comment, which we elevate to senior management, who have full knowledge because they were reunited with you days after the situation presented.

We will be delighted to welcome you in Las Américas – Cartagena de Indias, #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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Reviewed October 2, 2017

Nice location and service the food is incredible with the Caribbean flavors, be careful with the sea heavy waves and currents, but the sunsets are awesome, the traffic is crazy but be patient,,go to San Felipe castle

Room Tip: Nice stay and sea view
  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded October 3, 2017

Dear Joseph D.

Thank you very much for your kind words after your stay at Las Américas Torre del Mar hotel.

It is a real pleasure for us to know that you had a wonderful vacation at our complex, we are glad to know that you enjoyed our delicious food and nice location. I already shared your comments with our staff, they are happy to read your review.

Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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