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“Short trip, 3 nights...”
Review of Hilton Cartagena

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Hilton Cartagena
Ranked #25 of 159 Hotels in Cartagena
Certificate of Excellence
Reviewed 6 November 2017 via mobile

It was a really nice stay. Staff is really lovely and efficient. The rooms are remodeled, modern and comfortable. The lobby bar (Society Bar) is amazing! Really well decorated and awesome service. Food is good.

Lovely service at the Executive Lounge, as well.

There are 3 outdoor pools, all of them really nice and fun.

The hotel has access to a small beach. Be careful. The beach is full of annoying and aggressive vendors, trying to sale tour packages, massages, drugs and prostitutes. I really think the hotel has to take control of that. It was scaring.

Beside this point, it was a pleasure stay! Try to get an corner suite!

Stayed: November 2017, travelled as a couple
Thank SergioMorilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, Gerente at Hilton Cartagena, responded to this reviewResponded 20 November 2017

Dear Theresa,
It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed your stay with us as well as the comfort of our guest rooms with terrace with fantastic view. Thanks you for your feedback, our commitment is to improve our guest experience every day and necessary actions will be taken.
We would be delighted to welcome you back soon.
Kind regards,
Vinod Agarwal – General Manager

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Reviewed 28 October 2017

I was staying at this hotel for 5 days with my daughter and highly recommend this hotel. Everyone that works at this hotel goes above and beyond for you. We were warmly greeted at check in by the manager Omar. We felt like family. All the front desk staff were amazing. Frankie in the executive lounge was fantastic. The security guard at the front, I did not catch his name, helped us out when an excursion we had booked from home before we left , was cancelled. Everyone was so helpful. The grounds are beautiful and in a great location. Close enough to all the sites, but far enough away to be peaceful and relaxing. The buffet breakfast is filled with lots of local food and a huge assortment of food and freshly mixed to order fruit smoothies. It was a wonderful stay.

Room Tip: Rooms facing the pool and sea have beautiful views
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  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank darbrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, Gerente at Hilton Cartagena, responded to this reviewResponded 20 November 2017

Dear Darbrin,
It was an honor to host you with your family in our property; Thanks for your comments, we couldn´t ask for more!!
We continually work to make our guest´s stay a memorable one and we are very happy to know you have enjoyed our guest rooms, breakfast buffet and leisure facilities. Thanks for your feedback, we really appreciate it! We hope to see you soon on your next visits to our lovely city.
Sincerely yours,
Vinod Agarwal – General Manager

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Reviewed 24 October 2017

The hotel staff was very helpful. They made us feel valued and safe, inside the property and outside, scheduling city activities with trusted third-party partners for us. They were very also knowledgeable about the main attractions and recommended the ones that best adapted to our particular needs.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank vladimirlugomt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, Gerente at Hilton Cartagena, responded to this reviewResponded 20 November 2017

Dear Vladimir,
It was delightful to have you stay with us. So pleased to note that you enjoyed our property! We are happy to know that the hospitality of our team members let you contributed towards an great stay at our hotel. We would be glad to welcome you back in the near future.
Sincerely,
Vinod Agarwal – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2017 via mobile

I was told this Hotel has been there for ever but it does not seem to. You can tell right away it has been renovated in recent years.
Staff is good and breakfast buffet very good. Would definitely come back.

Stayed: October 2017, travelled with friends
1  Thank uvamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, Gerente at Hilton Cartagena, responded to this reviewResponded 20 November 2017

Dear Guest,
We are delighted to read that you enjoyed staying at the Hilton Cartagena! Thank you kindly for your wonderful feedback; it was great to have you staying with us as our guest and we hope to welcome you soon.
Sincerely,
Vinod Agarwal – General Manager

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Reviewed 20 October 2017

This review is overdue, but I traveled to Colombia in Feb for pleasure. I have never been to South America, but this staff was very accommodating! They showed me where to go, where to eat; they were wonderful! I highly recommend staying at this hotel when you visit Cartagena! Not too expensive and very well organize with an array of amenities; I have never seen a Hotel Gym so nice! BTW, if you have a chance to visit the Executive Lounge, you won't want to miss it!

  • Stayed: February 2017, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank bkim913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, Gerente at Hilton Cartagena, responded to this reviewResponded 21 October 2017

Dear Guest,
We are very happy to receive your kind comments and five stars rating on TRIPADVISOR. We appreciate your review highlighting the hospitality of our team members and facilities. Should your travels take you back to our city, we will be honored to welcome you back.
Sincerely,
Vinod Agarwal - General Manager

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Reviewed 18 October 2017

What a view!!! Great room, great service, and well located! You have to take a cab to go to the Old City but you'd have to do that either way from most hotels here in Cartagena. So why not stay at the Hilton? I'm not disappointed at all. If I had to say something on the negative side is that I hear my neighbors as if they were inside my room. Yup, the walls are made of paper. If they have a "good" night tonight, I might not be getting any sleep!

Room Tip: Only accept a room with a view to the beach!
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  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Livio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

I visit Colombia a few times a year and my number one choice is always Hilton. I keep revisiting it because when I go there is liked my second home. The staff feels like family, they truly care about your satisfaction and they go beyond your expectations. You always receive more than what you imagine from staff. Special thanks to Mr. Marcos Vasquez for his professionalism and for always going the extra mile for me and my family. P.S. The food is exceptional... Don’t miss the breakfast buffet.!

Stayed: October 2017, travelled with family
2  Thank Yira V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Cartagena
#6 Family Hotel in Cartagena
#9 Business Hotel in Cartagena
#10 Spa Hotel in Cartagena
#15 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
Price Range: C$150 - C$320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Official Description (provided by the hotel):
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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