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Reviewed October 8, 2018 via mobile

As some of the other reviews stated the rooms are extremely dated. Spacious, but the furniture reminds me of an old Best Western.

The hallway is humid and so is my room. I called over four hours ago and again 30 minutes ago and still no one has responded. It's extremely humid and stuffy in my room. Sleeping is almost impossible. Luckily I have Vicks to help breath through my nose.

Date of stay: October 2018
Trip type: Travelled solo
Thank Allison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2018 via mobile

Very good hotel have the most beautiful rooms and views of the ocean. The best service, very nice clean rooms and I love the pool and the balcony of the room. I love cartagena I hope I return again soon.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank JOHANNA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded October 8, 2018

Dear Johanna,

We are very proud for your kind comments and perfect rating on TripAdvisor.

Thanks for highlighting our guest rooms and the hospitality of our team members. We would be delighted to welcome you back when your travels bring you again to our beautiful city.

Cordially,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2018 via mobile

The hotel had a deep shape up in recent months and remains one of the best hotels in Cartagena!
Location, food and services and the service remains one of the best in the city after 35 years of service.
Highly recommended!

Date of stay: September 2018
Trip type: Travelled on business
Thank Juan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded October 8, 2018

Dear Juan,

Thanks for taking the time to share your feedback about your recent stay at our property; deliver exceptional experiences to our guest is our priority and we are delighted to read your comments recommending us.

Let us know about your next visit to Cartagena de Indias and give us the opportunity to serve you again.

Cordially,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2018 via mobile

Although the staff are friendly & the rooms are clean it is very evident that the hotel needs an upgrade immediately! It is not right that they market this hotel as a Hilton. We are expecting higher standards & paying higher prices!

As for Cartagena- go to the old city! Beautiful & safe! Everyone warns not go on the streets because of the hecklers. And even on the beach they are always trying to peddle you something!!

Date of stay: September 2018
Trip type: Travelled with family
Thank 152avia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded October 8, 2018

Dear Avi,

Thank you very much for taking the time to post a review about Hilton Cartagena and highlighting our team members hospitality and guest rooms.

Your feedback is very important to us; we are upgrading our facilities to better serve our guests.

We hope you have another opportunity to welcome you in the future.

Sincerely,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 25, 2018

Stayed for a weeks business trip with 6 others. Hotel is clean and tidy. Rooms are very spacious and comfy. has all facilities needed in the room and Great Views from most rooms. Bar area is extremely good with Modern feel and great service for drinks. The pool area was very relaxing and a great pool side bar to get cocktails or food. Great access to taxi's right outside the hotel. Recommend taking a boat trip out to the Islands, its quite expensive but if a large group its definitely worth it especially swimming a diving down to see one of Pablo Escobar's drug running planes. Love Cartagena and Loved Colombia. Old Town is extremely pretty.

Date of stay: September 2018
Thank WillMoney05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded October 8, 2018

Dear Will,

We sincerely appreciate your comments; it is good to know that you enjoyed our facilities and thanks for taking the time to highlight them.

Thanks for choosing the Hilton Cartagena, we hope to welcome you back in the near future.

Cordially,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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