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“Wonderful little hotel with exceptionally friendly staff”

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Hotel Santo Toribio
Ranked #100 of 159 Hotels in Cartagena
Certificate of Excellence
Reviewed 7 September 2016

I stayed at Hotel Santo Toribio for four days and had a wonderful stay. I was in the room on the first floor across from the pool, and though other reviews are accurate in saying that it can be noisy, I only found it to be a slight annoyance if sleeping in or taking a nap - otherwise the room was perfectly quiet. The bed was comfortable and the air conditioning worked great! The bathroom was modern looking and felt very high end.

As someone who can hardly speak any Spanish at all, I was still able to communicate with the majority of the staff and had no problem with check-in, check-out, and ordering breakfast. As an English speaker, if you run into someone who only speaks Spanish, you can ask for someone who speaks English and there seems to always be someone on staff that can translate.

Breakfast was very good and was complimentary. Unlike other hotels, the breakfast was not a continental breakfast, nor was it a buffet. A full meal was served with a fruit plate, coffee, juice, and your selection from a number of different types for breakfasts. Options ranged from traditional Colombian dishes (Arepas de Huevos) to more "american" breakfasts like scrambled eggs and omelettes.

Overall I had a wonderful stay in this beautiful little hotel and I would highly recommend it.

Room Tip: Rooms on the second floor seem to be the best, but my first floor room wasn't bad at all.
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  • Stayed: August 2016, travelled solo
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    • Service
Thank pnero01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 181 reviews

Reviewed 8 July 2016

My boyfriend and I stayed in this lovely hotel for a week! It was everything we hoped for and more! The location was amazing - right in the center of town. We were able to return to our room several times during the day if we needed to and head back for a dip in the pool. Everything is maintained really well, the grounds are beautiful. Wonderful, small pool in the lobby, plus lovely rooftop w/an area to relax and hot tub. Everyone who works here is SO helpful and friendly! I had written down names of those specifically, but now can't find the list. They booked excursions for us, served great breakfasts, practiced Spanish w/us :) I couldn't rave about this place enough. Wonderful experience!

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank krc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2016

Very friendly reception and staffs. hotel in a quiet but yet very central location near many restaurants. we booked the bicycle and was given to someone else and they quickly got replacement for us. you cant really swim in the pool, only dip. there is a jacuzzi in rooftop. We got the first room next to the reception, the rooms are clean and slightly noisy for us... one of the customer forgot his keys and created a ruckus to get in....
the set up of the room is great but leave no place to hang your wet laundry, i hang my shorts at the roof top and when i came back from dinner it's gone....

Room Tip: don't take room 1 next to the reception
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  • Stayed: January 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank LeslieNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2016

This was a peaceful, comfortable and reasonably priced, small, hidden hotel in the very heart of Cartagena de Indias. If you've experienced the riads of Morocco, you'll know what coming off a busy street into a quiet, totally comfortable surrounding is like.
Beds and baths perfect. AC and fan more than adequate when needed. Breakfast varied from simple to full to local style, according to your taste for that day. Rooftop resting area w spa. Best are the staff: attention to needs, emergencies, recommendations, and advice. Jorge, María de la Rosa, Dunis: Gracias!

Room Tip: All the rooms are interior to beautiful courtyards. Second floor have decorative balconies that loo...
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  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank richardberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2016

I liked everything abaout this hotel. It was the best I ever visited.
It is very beatiful. The room was confortable and the bed was great.
The staff was very very kind and extremelly helpfull. It is a small hotel.

They have bikes the guests can use for free. I used many times to ride around the city.
The restaurant is delicious.

  • Stayed: October 2015, travelled as a couple
    • Location
    • Sleep Quality
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1  Thank Raquel Fernanda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2016

In July 2015, I booked four double rooms through Booking.com. The reservation was for three nights over the New Year. All went well until mid-October when suddenly, totally out of the blue, Booking.com contacted me to say the the Hotel Boutique Santo Toribio had cancelled my reservation. The reason that was given was that they only take reservations for a minimum of five nights over the New Year. So, why was that not stipulated when I tried to make my initial booking? And why were they contacting me three months later... rather than reacting within a matter of days? I protested to Booking.com, explaining that it would be extremely complicated to find alternative accommodation in the old town for the New Year and that the prices had obviously gone up since July. So basically, I was a victim of the error in the reservation and I was going to have to pay the price.

Given these conditions, wouldn't it have been normal for the hotel to waive their five-night minimum rule and to make an exception? Instead, they claimed that I had been the one to cancel the booking in mid-October... which was simply impossible, because one of the conditions of my reservation was that it could not be cancelled. And then, they basically refused to reimburse me. In late-October and early-November, Booking.com informed me that the hotel had agreed to the refund and that they were going to make it on specific dates. This never happened. Fortunately, I had booked with American Express and contacted them to reclaim the money. They tried to get in touch with the hotel, who never responded. When I attempted to get the money back via Booking.com, the hotel claimed that I had never paid them (in spite of the fact that the money was debited from my AmEx account in July) and then, they very dishonestly claimed that they could not reimburse the amount because I had made a claim with American Express... to which I wrote that if they really wanted to refund me, it was quite simple. They just had to reply to American Express's advances to them. However, they never ever did this. In the end, AmEx reimbursed me in late-December. By that stage, I'd had to pay three times the originally amount of the booking for alternative accommodation.

Booking.com were terrible too. At one stage, they tried to offer alternative accommodation and claimed that a hotel in a high-rise in Bocagrande with several hundred rooms and a casino was "in all respects identical" to the Hotel Boutique Santo Toribio—an establishment with eight rooms in the old town. Go figure!

I can't actually tell you what the hotel is like because I preferred to avoid it while I was in Cartagena. But, the people who run it certainly don't have the standard of ethics I expect from a hotel. And Colombian friends, who popped by there, told me they were disappointed with what they found and that it did not live up to the photos on their Internet site. They also informed me that hotels in Cartagena are notorious for cancelling bookings when they get a better offer from someone else.

  • Stayed: December 2015, travelled with friends
    • Rooms
    • Service
2  Thank ianp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2016

Relatively new boutique hotel; well located for walking throughout the old and newer parts of the city. Rooms small but well appointed. Rooftop terrace (with jacuzzi) was magical on a full-moon night. Food service (we had lunch and breakfast) was excellent; special thanks to Jose Mar for his wonderful welcoming smile!

  • Stayed: January 2016, travelled with family
    • Location
    • Cleanliness
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1  Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santo Toribio

Address: Calle Segunda de Badillo No 36-87 | Plaza Fernandez Madrid, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #100 of 159 Hotels in Cartagena
Price Range: $156 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Santo Toribio 3*
Number of rooms: 8
Official Description (provided by the hotel):
The Santo Toribio Boutique Hotel is located at the heart of the walled city of Cartagena de Indias, declared a World Heritage Site since 1984. A beautifully restored home for a new generation of world travelers that preserves the Caribbean magic behind its doors. Its 8 room color blended HOTEL DESCRIPTION scheme was inspired by the city’s history and some of its important personalities combining local culture and modern service requirements. It is the perfect place to spend magnificent days and nights.Located in a privileged and safe area, it is the perfect choice for travelers who enjoy wandering down ancient alleyways leading to nearby squares, iconic parks, historically significant sites, restaurants and bars.Every room has a special name, evoking characters that are part of the local culture giving them a special tribute through photographs captured by a well-known Colombian artist.The hotel features a wide range of on-site facilities including pleasant walkways surrounded by vertical gardens, a rooftop solarium and outdoor jacuzzi, bbq area, kitchen, a swimming pool on the ground floor, dining areas in small patios, music and bar with a special screen for enjoying Cable sporting events.Begin your day in Caribbean style with local flavors served at breakfast (included in the fee). Room service, prepared by our expert chef, offers a distinct variety of land and sea food for an unforgettable dining experience.We provide reliable vehicle transport to and from the airport as an additional service, as well as tour guides, historic sites guided tours, arrangements for beach days or visits to the Rosario Islands. Our Special Plan additionally offers room arrangements for romantic nights and focused massage sessions for total relaxation.DOUBLE CELLAR ROOMA refurbished wine-cellar room on the underground floor is ideal for those who wish for complete privacy as it offers guests a space away from public areas. Total area of 17 sqm.DOUBLE ROOMA classic room on the first floor, near the reception and public areas. Average Area 15 sqm.SUPERIOR DOUBLE ROOMLarger rooms with windows opening up into balconies on the first and second floor, give a better view of the inner hotel areas, gardens, pool, neighboring roofs and Caribbean blue sky. Area average 18 sqm.DOBLE DELUXE ROOMThe brightest and most spacious room, 20 sqm, with balconies facing the inner gardens right by the terrace area, with desk space and room for a third guest, if so required.Each room has a King size bed with high resting mattresses and pillows, reading lights, air conditioning, ceiling fans, bathrooms & showers, hot water & bathrobes, closet with shelf-space and safety box, Wi-Fi, interactive TV, minibar and room service. ... more   less 
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