Before sending the review I have found through internet a definition of boutique hotel: "Small but exclusive property that caters to the affluent clientele with an exceptional level of service at premium prices. The room are usually personalized and well finished." Unfortunately the 'Santo Toribio' hotel was a great disillusion.
When we arrived they informed us that 3 of 8 rooms were not available due to a problem of air conditioning machine. They assigned us a room that should have been a superior. On the contrary, the most important discomfort was the high percentage of humidity inside the room due to bad isolation of the walls. We have been forced to let a fan and a AC machine (dry position) working day and night. Due to the humidity all the accessories in the bathroom were rusted.
The tv cable was not working and the jacuzzi on the roof had the engine out of order.
We just had the breakfast there, they prepared only a part of the food they should have provided (for the fixed price paid) from the list shown.
Regarding the service of the reception, apart from one person, all the other have proved quite unprofessional.
In sum, Santo Toribio is a decadent boutique hotel in need of substantive maintenance.
- Free Parking