Before sending the review I have found through internet a definition of boutique hotel: "Small but exclusive property that caters to the affluent clientele with an exceptional level of service at premium prices. The room are usually personalized and well finished." Unfortunately the 'Santo Toribio' hotel was a great disillusion.
When we arrived they informed us that 3 of 8 rooms were not available due to a problem of air conditioning machine. They assigned us a room that should have been a superior. On the contrary, the most important discomfort was the high percentage of humidity inside the room due to bad isolation of the walls. We have been forced to let a fan and a AC machine (dry position) working day and night. Due to the humidity all the accessories in the bathroom were rusted.
The tv cable was not working and the jacuzzi on the roof had the engine out of order.
We just had the breakfast there, they prepared only a part of the food they should have provided (for the fixed price paid) from the list shown.
Regarding the service of the reception, apart from one person, all the other have proved quite unprofessional.
In sum, Santo Toribio is a decadent boutique hotel in need of substantive maintenance.
- Official Description (provided by the hotel):
- The Santo Toribio Boutique Hotel is located at the heart of the walled city of Cartagena de Indias, declared a World Heritage Site since 1984. A beautifully restored home for a new generation of world travelers that preserves the Caribbean magic behind its doors. Its 8 room color blended HOTEL DESCRIPTION scheme was inspired by the city’s history and some of its important personalities combining local culture and modern service requirements. It is the perfect place to spend magnificent days and nights.Located in a privileged and safe area, it is the perfect choice for travelers who enjoy wandering down ancient alleyways leading to nearby squares, iconic parks, historically significant sites, restaurants and bars.Every room has a special name, evoking characters that are part of the local culture giving them a special tribute through photographs captured by a well-known Colombian artist.The hotel features a wide range of on-site facilities including pleasant walkways surrounded by vertical gardens, a rooftop solarium and outdoor jacuzzi, bbq area, kitchen, a swimming pool on the ground floor, dining areas in small patios, music and bar with a special screen for enjoying Cable sporting events.Begin your day in Caribbean style with local flavors served at breakfast (included in the fee). Room service, prepared by our expert chef, offers a distinct variety of land and sea food for an unforgettable dining experience.We provide reliable vehicle transport to and from the airport as an additional service, as well as tour guides, historic sites guided tours, arrangements for beach days or visits to the Rosario Islands. Our Special Plan additionally offers room arrangements for romantic nights and focused massage sessions for total relaxation.DOUBLE CELLAR ROOMA refurbished wine-cellar room on the underground floor is ideal for those who wish for complete privacy as it offers guests a space away from public areas. Total area of 17 sqm.DOUBLE ROOMA classic room on the first floor, near the reception and public areas. Average Area 15 sqm.SUPERIOR DOUBLE ROOMLarger rooms with windows opening up into balconies on the first and second floor, give a better view of the inner hotel areas, gardens, pool, neighboring roofs and Caribbean blue sky. Area average 18 sqm.DOBLE DELUXE ROOMThe brightest and most spacious room, 20 sqm, with balconies facing the inner gardens right by the terrace area, with desk space and room for a third guest, if so required.Each room has a King size bed with high resting mattresses and pillows, reading lights, air conditioning, ceiling fans, bathrooms & showers, hot water & bathrobes, closet with shelf-space and safety box, Wi-Fi, interactive TV, minibar and room service. ... more less
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