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All reviews rooftop pool great hotel walled city old city restoration hardware rooms are lovely i highly recommend this hotel wonderful stay included breakfast rooms are large special thanks yogurt great pool visiting cartagena santa clara the location is perfect concierge
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Reviewed February 16, 2018

Incredible hotel. Their pool is underrated as it is not in the top 5 tripadvisor pools and it should be. Rooms are large and I felt like this was a 5 star property compared to other hotels that we stayed in during this trip. 2 weakness were the Wi-Fi in the rooftop pool area and possible miscommunication for turn down service. Our service dropped off complimentary water for us and I had asked for turn down service including fresh towel but they had never come back while we were away. Not a big deal and I don't even know if this was included but considering this is one of the best boutique hotels in Cartagena I would be surprised if it was not included. Everything else was top notch. Breakfast buffet that was included was very good.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded February 20, 2018

Dear guest.

Thank you for choosing us and for sharing your experience with this community.

We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 11, 2018

Overall, we had a great stay at the Bastion Hotel. The hotel is centrally located within the old walled city on a relatively quiet street, about 15-20 minutes away from the airport. Check-in was seamless, and we were greeted with refreshing drinks and cool towels by staff. We had a deluxe room (#107), which was located on the lower level. At first, we were hesitant about being in what essentially felt like a basement, but actually it ended up working out for us because it was so quiet and private. I only wish there was a little more natural light. Other than that, the room was nicely appointed and they offered nightly turndown service.

Breakfast was included in our stay, which was very good. They had a buffet with a good mix of hot foods as well as pastries, yogurt and fresh fruit. You could also order some items off a small menu, but we found the service to be very slow. We did not dine there for dinner, but I heard from other guests that it was pretty good. The little restaurant/bar up on the rooftop also had a good menu, but again, service is somewhat slow (which is common pretty much at every restaurant we dined at in the city).

The concierge was super helpful- I can't remember her name, but she was so great at helping us book activities and giving us recommendations!

I would definitely recommend staying at the Bastion if you are looking for a nice boutique hotel for a good value.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded February 20, 2018

Dear guest.

Thank you for choosing us and for sharing your experience.

For us the most important is the wellness and the entire satisfaction of our guests, for this reason we feel very happy and proud to know that you had an amazing stay and enjoyed every part of the hotel. Your comments about our customer service motivates us to become better and better every day.

We look forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2018

The staff here were outstanding. I loved the courtyard but our room overlooked this which was a bit noisy at times especially in the evenings. We didn’t eat in the restarant except for breakfast but some local friends assured us it was one of the best in town. Really charming and comfortable hotel with a lovely pool overlooking the city on the top floor.

Date of stay: February 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Caroline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded February 20, 2018

Dear guest.

Thank you for choosing us and for sharing your experience.

We feel really happy and proud to know that you had a wonderful stay and enjoyed our beautiful facilities and customer service. We will share your comments with our staff to motivate them and become better.

We look forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2018

From the moment of arrival, we were happily greeted by numerous staff members. Our room wasn't ready immediately so we were treated with a nice welcome beverage. We headed to the restaurant to grab a bite. Although there were not a lot of English speaking servers in the restaurant, everyone was very smiley and gracious. When we got to our room, we were pleased with the decor, spacious bathroom and the small balcony overlooking a lush courtyard. We headed up to the rooftop pool, and were so happy with the experience. Pool was great - food and drinks reasonably priced. Again, a little hiccup with the language barrier but I was in their country, so we made it work. We spent a few days in Cartagena and inquired a few time with the concierge on places to eat and directions. Both staff members we interacted with were amazing! Very helpful. The hotel is located in a very nice, safe and walkable area. I would likely recommend a stay at the Bastion.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank JeffreyRad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded February 9, 2018

Dear guest.

Thank you for choosing us and for sharing your experience with this community.

We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2018

Visited the Bastion Luxury Hotel with the senior leaders offsite for my company. This was my favorite trip so far - in large part because of the hotel choice. The Bastion is one of the best boutique hotels in Cartagena. it is reflected in the hotel's rooms as well as the level of service. When we entered we were greeted with welcome drinks and each given our own individual bag porter to help us to our rooms. The rooms feel very old world. They are clean and they pay attention to the small details. If you're concerned about clean water - don't be. They bring a clean bottle to your room to keep by the sink each night. The hotel was centrally located and we could easily walk to all points of interest in the walled city of Cartagena.

There are a few areas that are not able to be easily rectified but I will note for anyone thinking of booking: the doors are somewhat thin and if there is hallway noise it easily carries. The rooms face a center atrium (which is good for security reasons) but not for noise as you will hear any noise from your neighbors if they too have their door open to the atrium. For the most part there were enough english speakers around with the staff to help translate but we did have a few misunderstandings while ordering drinks that were quickly fixed.

We were very happy with our stay at the Bastion luxury and would recommend it to any small group. They were able to arrange a private rooftop dinner for our group as well as accomodate us in their meeitng room (just take note that the meeting room does not have windows and the air conditioner stopped working while we were there, however they were super quick to bring in a portable air conditioner for us that worked just fine).

Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Worldcitizen94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded February 9, 2018

Dear guest.

Thank you for choosing us and for sharing your experience.

It is such a pleasure and a total satisfaction to know that your stay was excellent. It is very important for us to know that you enjoyed our beautiful facilities, gastronomy and customer service, which guaranteed you a memorable experience. We will share your experience with our staff to motivate them and become better.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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