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All reviews downtown medellin arepas balcony disconnected noise elevator
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1 - 6 of 498 reviews
Reviewed March 27, 2018

The hotel is in downtown Medellín, probably in one of the busiest locations, so the noise of the traffic was terrible. I made the mistake to ask for a room with balcony, and that made worst the situation. The staff was very nice, mostly the guys at the parking lot. Room was decent, no A/C (no need of it the night I stay). My room was on floor 11, and it was an event on 12, so it was a crowd waiting to use the elevators (they have 2), so I wait twice 15 minutes to reach my room.

Room tip: Do not ask for the ones with balcony.
Date of stay: March 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank carcalumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicio al Cli... G, Servicio al cliente at Gran Hotel, responded to this reviewResponded March 28, 2018

Good evening carcalumo

Initially we thank you for taking the time to write us your comment, it is very important for us, to know the things that there are to improve, we regret your wait to use the elevators, it is really something sporadic that is not regular in our service. Regarding the noise of the room it is always possible to request a change that will improve your conditions, just simply request it or inform to hotel staff , we hope the rest of your experience has been positive.

See you later, always welcome.



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Reviewed August 23, 2017

It seems to be the best (only) option in downtown Medellin. The staff were very friendly and eager to help. The room while very simple was always clean. The breakfast while free was not very good, I expected better coffee (tinto) since Columbia produces such fine beans and the arepas and eggs were always cold and tasteless. So except for the dining room i would rate the Gran Hotel five stars.

Date of stay: August 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank robertosB740JI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicio al Cli... G, Servicio al cliente at Gran Hotel, responded to this reviewResponded August 24, 2017

We appreciate your comments.

Gran Hotel Medellin is in a process of continuous improvement to guarantee a better experience during your stay, our food and beverage department will continue working to offer a better quality in all its aspects.

We look forward to your next visit soon.

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Reviewed August 2, 2017 via mobile

The service at this hotel was excellent, and they provided three nutritious and generous meals a day. The room and bathroom were also comfortable and clean. It was also nice and close to some great attractions, such as the Botero sculptures and the museum featuring his art--though it is not located in the best place for tourists. (El Poblado seemed to be the best place for tourists, but I was in Medellin for work.) The main problem is the noise: of traffic, of roadwork, of music in the restaurant when parties take place there, of the person being sick in the next door bathroom! My goodness--I was ultimately so impressed by all the noise that I felt moved to do a recording of it on my phone from my bed one sleepless night! Ear plugs and a pillow over my head were essential to a night's rest.

Date of stay: July 2017
Trip type: Travelled on business
Thank MariaKaaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicio al Cli... G, Servicio al cliente at Gran Hotel, responded to this reviewResponded August 4, 2017

Dear Maria

Thank you for giving us your opinion about the Gran Hotel Medellin experience.

We are pleased to know that our service has been to your liking, just as the rooms have fulfilled your expectations in terms of comfort and cleanliness, we regret the inconvenience caused by the noise outside the hotel, in the next occasion we can offer you a room on the inner side of the hotel to minimize noise and ensure a comfortable and pleasurable rest.

We hope to visit again, see you soon.

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Reviewed June 20, 2017

Muy atentos, siempre amable i listo para ayudar. They where always ready to help. the breakfast was good en the rooms where clean. The hotel was clean and all the personal that we meet where nice with a smile always ready to help.

Date of stay: April 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Chandrika F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicio al Cli... G, Guest service at Gran Hotel, responded to this reviewResponded June 23, 2017

Hi Chandrika.

We are thankful for your comments about your experience with us, we're happy for give to you A quality stay and many times worth repeating.

We hope you will always be welcome

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Reviewed January 27, 2017 via mobile

I don't know why the rating is so high on TripAdvisor. The entire hotel from rooms to restaurant to lobby is old and looks like the backdrop of a movie in Baghdad. That said, if you need to be downtown and hotels are booked you can survive here.

Date of stay: November 2016
1  Thank svenp758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicio al Cli... G, Guests Service at Gran Hotel, responded to this reviewResponded January 30, 2017

Dear Sven P.

We deeply respect the different perceptions of each person.
The answer to your question as why our raiting is so high on the site, you can precisely find it in the numerous comments that our visitors contribute day by day about their experiences with us.
We clarify that our style, although classic, agrees first with our philosophy of preservation in perfect appearance and functioning of furniture and structures; as well as current trends such as environmental conservation; as proof of this we do not use air conditioner systems that increase energy costs and instead as mentioned we use other environmentally friendly options.
We do not know your personal opinion about other cities around the world but what we can assure is that if your interest is to be only a few steps from the most emblematic historical sites of Medellín, comfortable and punctual means of transport, theaters, museaums, mingle with its rich culture, tasty food, warmth of it´s people and enjoy a very good rest, you will definitely survive staying with us.

Always feel welcome at Gran Hotel Medellín.

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