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Reviewed July 16, 2018 via mobile

We just got back from staying at The Sheraton Convention Center for a dance competition. We have stayed here every year for the past 9 years. I am also a Starwood member. Every year we encounter the same issues but I have dealt with them because there was never a problem with anything else except this year. My yearly complaint is that the elevators are very slow or don’t work which leads to crowded elevators and you wind up waiting a long time. This year was a completely different experience and I have to say I was very disappointed in the service. Because we are there for a dance competition we are constantly going back to the room to change. In the early afternoon around 2 pm the room was not serviced. I called the front desk and told them in which time they told me they would send someone up. At 6pm still not serviced. I got the same answer. This time I said I just need towels. They said they would send someone up. At 7pm I called for towels again.. same answer. At 9 pm I called again. This time they said housekeeping was gone for the day but they would send someone up. At 11:50 pm while we were sleeping someone knocked on the door with the towels!!!! Really???Upon checkout I explained to the desk what happened with the non service of the room and the multiple times I called for towels. They didn’t seem to care but did tell me they would waive the parking fee. I wasn’t thrilled that I didn’t even get an apology. I stay here for the convenience but next year I will consider my options. The room is ok. It’s clean but needs some upgrades. The carpet is old and the beds are not comfortable at all

Date of stay: July 2018
Trip type: Travelled with family
1  Thank LJC45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAtlanticCity, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this reviewResponded July 17, 2018

First we would like to thank you for staying for us every year for the dance competiitoon. We are so sorry to hear about your recent experience. We have shared your concerns with your service with our team and will make sure our future guests do not have the same experience. We would like to discuss your stay with you please contact our Executive Office to share more about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2018

Very nice hotel, very clean and comfortable, quite. Was able to walk to most of the attractions and boardwalk that we wanted to see. The staff was very nice. If I had anything negative to say it would be the parking however I found after exploring that 95% of the parking for hotels is located away from hotel

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Lorrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 14, 2018 via mobile

It is close to shopping and located 10 minute walk from the boardwalk, close to many restaurants.
The service was great, the rooms were big, beds comfortable, nice showers, you can order food not that pricey.
We stayed in connecting rooms and it was very good experience for us.

Date of stay: July 2018
Trip type: Travelled with family
Thank rosenbergeso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 11, 2018

nice hotel , great location, very quiet rooms are very clean and comfortable. it's about a 10 minute walk to the boardwalk. it's a great spot because you don't hear much noise from the boardwalk, and great spot outlets are right around the corner

Date of stay: June 2018
Thank melisa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

The Sheraton AC never disappoints. Staff inside and out are very friendly and accommodating.
It may not have a casino but it is very close to everything - especially shopping. My family stays several times a year winter and summer and enjoy it.

Date of stay: June 2018
Trip type: Travelled with family
Thank travelfriendsisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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