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All reviews the owner few blocks this lovely hotel rooms are clean perfect stay hotel is located common areas hot water day trip raquel aloe galapagos sustainability puerto taxis port
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1 - 6 of 193 reviews
Reviewed January 23, 2021

English review first (Spanish down below, after 5 paragraphs):

If you are searching for hotels in COVID-19 times, look no further, because this is the hotel! Out of the 3 hotels we stayed in, this was the best one where the personal was very conscious about following the biosecurity measures correctly (masks, social distancing, open spaces with plenty of fresh air, etc). My review took longer than I expected (one month later) because I was waiting to confirm that all the guests survived unscathed: a 67 y.o. senior, a 64 y.o. old madam and a 27 y.o. young man (me!). All safe and sound after a 10 day trip. Even though I should state that your security depends on you while visiting the beautiful places Galapagos has to offer.

Furthermore, the hotel is environmentally conscious given that it heats the water with solar panels. Additionally, the owner is a biologist, so the rights and freedoms of animals are respected and helped in case of trouble, like for example when a black bumblebee (Galapagos endemic specie) was hitting multiple times with a window it used as a daily path, she climbed over a chair and proceeded to gently open it for the bumblebee to continue.

The beds are very comfortable and don't get messy if you are careful when waking up, and you can even split them to ensure proper social distancing. The hotel is very well decorated and with nice common areas, apart from all the noise of nightlife, but pretty near to get to it by walking for 5 minutes. Perfect for relaxing, although if you want an even more relaxing experience, I recommend going to Isabela island (I call it: Paradise).

Due to the pandemic, there haven't been enough guests lately, as a consequence the hot water bomb wasn't working, we reported it to the owner in the morning, who fixed it promptly, and it was working perfectly by the night.

Lastly, if you are looking for adventures, the hotel has plenty of it. One day there was the bumblebee I already mentioned, another day the light went off at midnight which you can use to recall the Galapagos of 30 years earlier or go to sleep early to continue exploring the next day (Not hotel fault, mostly Galapagos energy saving politics, shutting the light in sectors, maybe), y sometimes if you got lucky, you are going to be witness of the sighting of one of the sweetest girls you have ever seen, she may start talking with you… and now you are in trouble because she wont stop! and she is only 3 years old! I hope to get back someday, hungry for adventures I can share with all the people I met there.

Spanish Review (Español)

Si piensan hospedarse en un hotel en Puerto Ayora en tiempos de COVID-19, este es el hotel! De los tres hoteles en qué nos hospedamos, en este el personal era de los más conscientes y seguían las medidas de bioseguridad (mascarilla, distanciamiento, espacios abiertos con aire, etc). Mi reseña se demoró un poco (un mes después) porque quería comprobar que todos salimos ilesos, un señor de 67 años, una señora de 64 y un joven de 27; y así fue, sanos y salvos de nuestro viaje de 10 días. Cabe recalcar que la seguridad no solo depende del hotel, sino que cada uno debe cuidarse y cumplir con las medidas de bioseguridad mientras pasean.

Además, el hotel es consciente con el medio ambiente que calienta el agua con paneles solares y la dueña es bióloga, así que respetan y ayudan a los animales, o quizás conseguir un dato curioso sobre ellos, como cuando un abejorro negro (endémico de Galápagos) se golpeaba contra una ventana varias veces, ella se subió en una silla y le abrió la ventana, al parecer ese abejorro suele atorarse en la misma ventana, una ventana en un pared del comedor al aire libre.

La cama es muy confortable, y no se desordena al levantarse si se meten con cuidado. Las instalaciones son muy bonitas y está alejado de discotecas y restaurantes, perfecto para relajarse. Se puede llegar a todo caminando unos 5 minutos, muy cerca.

Debido a la pandemia no han habido muchos huéspedes últimamente, como consecuencia la bomba de agua caliente no funcionaba, le avisamos a la dueña en la mañana y para esa misma noche ya estaba funcionando.

Por último, si están en busca de aventuras, el hotel está lleno de sorpresas. Un dia apareció un abejorro negro mientras comiamos, otro día se fue la luz a las 24h (no es culpa del hotel, más bien de Galápagos, a veces se va por sectores, pero es una buena experiencia para vivir el Galapagos de hace 30 años y levantarse temprano al día siguiente para seguir explorando), y de vez en cuando suele aparecer una de las niñas más dulces que hayan visto, si tienen suerte les hará conversa y ahora ustedes están en problemas porque ella no parará. ¡Y solo tiene 3 años!. Espero algún día regresar para compartir con todas las personas que conocí.

Room tip: Lower rooms are best for heavy luggage.
Date of stay: December 2020
    • Location
    • Sleep Quality
    • Service
Thank fernandocR4928HP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 23, 2020

Very nice hotel in walking distance from main street, only 5 minutes.
Clean and quiet rooms. Drinking water dispenser in the room.
We were warm welcomed by the Owner Rachel and her friendly team. She also offered us a ride on her car to town.
We recommend this hotel for all travelers.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank kroland123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2020 via mobile

This hotel is a few blocks from the busy tourist street. Easy handicapped accessible rooms and breakfast area. Owner is available with a well trained staff. Water & juice is provided at registration, with a cooler for refreshments for purchase.

Date of stay: February 2020
Trip type: Travelled with friends
Thank PSP2010HW-PatrickP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 29, 2019 via mobile

This level of service is above and beyond my personal expectations. Rachel the owner of the hotel greets us in person and adds a personal touch to our amazing experience. The entire building is designed to be environmentally friendly and as if this is not enough she offers us a ride on her electric vehicle to the famous island walkway. I wish you all the best in your sustainability path my dear Rachel!

Date of stay: December 2019
Trip type: Travelled with family
Thank 383leilae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 15, 2019 via mobile

The Hotel is located only 2 blocks from the sea. The rooms are clean and quite. The breakfast is local, but you can also change to vegetarian, if needed. They are also very friendly and asked always, if everything is ok. They gave us some information, we needed.
We recommend the hotel for everyone.

Date of stay: November 2019
Trip type: Travelled with family
Thank GeniBine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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