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1 - 6 of 32 reviews
Reviewed March 9, 2019 via mobile

The hotel is very decieving from the pictures . Don't fall for the all inclusive breakfast, lunch,and dinner. After my first breakfast of a table spoon of eggs,an ice cold roll,and one slice of cheese,and not to mention the water down orange juice. I refused to even try lunch or dinner. The rooms are all outdated, as well as the hotel itself,pool area, etc... The towels provide, will give you brush burn when trying to dry off after shower. They will sell you on the all inclusive food plus excursions, which they say they will leave at 8am to start your excursions, we never left at 8am,it was always more like 9am. There is no insulation or soundproofing anywhere in the rooms, I could here the people snoring in the next room. The noise from hallways are extremely loud,due to hollow doors and no soundproofing.
Then there was the staff, which all very unprofessional. Seemed like a bunch of high school kids,girlfriends and boyfriends running the place. You go out on an long day excursion, you come back and just want to shower and catch a nap,before going out for dinner, that is not happening here. The staff party more then the guest and it is all day and every day, even into the late night hours.
It is about a 8 minute ride to the town center, taxi fares are from $4.00 to $5.00 and if your a gringo, they will try $8.00 to $10.00, don't fall for that.
They will also only include one excursion a day for you, that is only about 3 hours and then that is it. Do your homework, we was able to talk to some locals and add some excursions on top of the ones they had booked, thank God we did, because we was able to see so much more.
Yes I will be back to Galapagos, BUTTTTT I WILL DEFINITELY NOT STAY HERE AT TORTUGA BAY HOTEL, IN PUERTO AYORA

Date of stay: March 2019
Trip type: Travelled solo
1  Thank Johnnyb9852017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés G, Director de Relaciones con Clientes at Galapagos Tortuga Bay, responded to this reviewResponded March 11, 2019

Dear Johnnyb9852017

Thanks for letting us know about your recent experience with our product/service. I apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2018

TORTUGA HOTEL AND TOURS
Our first trip to the Galapogos Islands, a bucket list item and adventure of a lifetime.
Firstly some general comments about the above Hotel. Adverised as 4 stars. The staff is great, friendly, helpful and very polite, although very challenged with language. We have covered the good, now for the rest.
Our tour was all inclusive from arrival in Ecuador to departure except for alcoholic drinks.
Arrive on the Islands, our guide who spoke no English made it clear that we had to pay the $5.00 per person bus fare from airport to harbor, a five minutes ride. Then a water taxi fee of $2.00 per person. We finally get a land taxi which was good and off to the resort. Fortyfive minutes later we are on a dirt road, followed by a dirt driveway, followed by a dirt parking lot.
Reception staff were great, the reception was not, no place to sit, just stand. We took a look at the pool, beautiful, no sign of filtration. The hot tub was empty. Great.
Off to the room. We were received by two large cockroaches. They didn’t speak English either. Ah, the restaurant was open for lunch. Great. Food was horrible. Grab an orange plastic tray, just like grammar school and point. Food quality, one word, edible.
The included tours were ok. Working boats that spent more time in the air than in the water, bone jarring. We later purchased a tour that used a proper boat, what a pleasure. On our last day, I took a shower, no hot water! That evening, we tried to accomplished some work, but when attempting to log on to the interne the message “Service suspended by provider” appeard, guess the bill needs to be paid. Woke up the final morning to no running water. Manager knew we were leaving at 7AM and said they turn the water on at 7AM.
Avoid this “resort” at all costs.

Room tip: Avoid all rooms
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank lorenmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés G, Director de Relaciones con Clientes at Galapagos Tortuga Bay, responded to this reviewResponded January 17, 2019

Thanks for your comment.

Our effort is oriented to the satisfaction of our guests.
Thank you very much for staying with us and do not hesitate to return to Tortuga bay in the future, we will be waiting for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018

The pictures of the hotel are very deceiving. The hotel is indespate need of repair there is mold everywhere, badly in need of paint, pool needs to be seviced and broken AC units. DO. NOT BOOK. Extremely dirty. The staff at the hotel helped us locate a another hotel on the island. Do yourself a favor do not stay at this hotel

Date of stay: August 2018
Trip type: Travelled with family
1  Thank 702Mary58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés G, Director de Relaciones con Clientes at Galapagos Tortuga Bay, responded to this reviewResponded January 17, 2019

Dear 702Mary58

Thanks for letting us know about your recent experience with our product/service. I apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 10, 2018 via mobile

Do not stay here. We booked in advance and paid. When we arrived at the hotel there was a group of 76 school children in the hotel as well. They were approx 10-12 years old. They were loosely monitored and ran screaming and yelling up and down the halls. They completely monopolized the common areas. First morning there we woke up to no water. When we did have water we had no hot water. The last 2 nights we were there the a/c in the room broke and no one knew how to fix it. We couldn't open the sliding glass door for some cooler air because there was no window screen. We requested our money back to go somewhere else and were told we could leave but we wouldn't be getting ANY money back. They did even offer a % of a discount of any kind. The staff did try but they obviously had no power to do anything. (P.s. my dad fixed their water pump to get the water running again and they didn't even offer him anything but a job!)

Date of stay: July 2018
Trip type: Travelled with family
3  Thank Erika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés G, Director de Relaciones con Clientes at Galapagos Tortuga Bay, responded to this reviewResponded January 17, 2019

Dear Erika R

Thanks for your comment we would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation.

we will be waiting for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2018 via mobile

It is not often you can visit an area that still provides a glimpse of life before human intervention. This is one of those places. The natural environment is one that all should have a chance to experience. Reptiles, birds and seals are numerous in this area.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank BCBSA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés G, Director de Relaciones con Clientes at Galapagos Tortuga Bay, responded to this reviewResponded January 17, 2019

Thanks for your comment.
Our effort is oriented to the satisfaction of our guests.
Thank you very much for staying with us and do not hesitate to return to Tortuga bay in the future, we will be waiting for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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