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Reviewed 4 weeks ago via mobile

Lovely holiday and so nice hotel we enjoyed an extraordinary quality of service - waiters always with a smile and a good joke .of food good quality and very varied
Only one thing bothered us was a black waiter in the main restaurant named Ahmed. He always asked us about our phone numbers, Facebook and room number

Date of stay: November 2018
Trip type: Travelled with friends
6  Thank Alexandara767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I went on holiday with my family and the service there was absolutely beautiful there's not one complaint I can make ashraf is the man he helped us in every single way possible he went above and beyond and he is a true asset to the company I would definitely visit Egypt again and Serenity fun City because of him.

Date of stay: November 2018
Trip type: Travelled with family
3  Thank Ashton VI J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 4 weeks ago

Dear Ashton,

Thank you for taking the time to post your review on TripAdvisor. We are so happy to know that you are satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered, particularly Ashraf who we can see really stood out to you. Such encouraging comments are very rewarding for our staff.

Once again thank you and we look forward to hopefully greeting you here again at Serenity Fun City.

Kind Regards,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A lovely, clean hotel, nice food, nice rooms, all the animation team are always keeping the guests entertained, activities are fun! Evening entertainment program is very good and gets all the guests involved!

Date of stay: November 2018
Trip type: Travelled with family
1  Thank Sightseer13866788445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you so much for this kind and helpful review.

We are very pleased to know that you enjoyed your stay in our hotel and that you particularly enjoyed the food, rooms, evening shows and animation team.

Our target is to satisfy all our guests’ needs and to exceed expectations whenever possible. Indeed, it is a great pleasure to know that our teams have managed to create a truly nice holiday experience for you.

We all look forward to hopefully welcoming you again at Serenity Hotels soon.

Kind regards,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Everything about this hotel was great value, rooms were clean and spacious, pool area lovely with fun activities throughout the day, kids pool great, aqua park perfect for bigger kids and adults with a great range of slides, funfair in the evening if you are staying here is free 6-8pm unlimited rides basic but the kids loved it and even the man made beach was better than we expected with a fantastic snack bar. Grounds were well maintained and last but not least the staff were friendly, helpful and couldn't do enough for you (& that was without constant tipping). For us the only thing tat let's this hotel down but is an important thing is the food. We found it not just basic but just not very good, the saviour for our kids was the pasta stations at lunch and dinner and the BBQ in the evening. Other than that, and we have been to lots of AI hotels the food was 3* at best. We all agreed the snacks available all day by the pool and at the aqua park were better then the restaurant. We tried one al a carte (the royal) and the food again was basic albeit in lovely surroundings with excellent staff. Final note the kids club is non-existent, great premises but absolutely nothing has been done with it, a room with broken toys and some pens and paper to draw!
It was difficult to write this review because we had a lovely week and didn't want to leave the hotel but for the food. If that improves drastically we would not hesitate in going back.

Date of stay: October 2018
2  Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We are a well travelled family and are always on the look out for a hotel with great facilities for the children to keep them occupied and happy, whilst the weather being great. Well, we couldn't have asked for more! What amazing hotel with endless things for the children to do. Always somewhere to eat, whether it be the main buffet restaurant, speciality restaurants or bars to get drinks, snacks, ice cream...endless! Best splash kids aqua park we've ever seen, including about 12 varied slides, bucket etc. Amazing waterpark for every age from brave children to adults, wave pool, splash zone, lazy river, free shuttle to a beautiful private beach, and something we have never seen before - onsite fairground free of charge for 2 hours every day including, roller coaster, bumper car and lots of other rides! Other reviews critics the timings for things, e.g. lazy river only open for two separate hours per day, but this really wasn't an issue, and there is something to do at every hour of every day. We also met an amazing man called Ashraf working on the door to the hotel who was so welcoming, kind, knowledgeable and helpful. We really hope to return and take friends with us to share this amazing hotel and it's facilities!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank sunsoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 4 weeks ago

Dear sunsoz

Thank you for taking the time to post your review on TripAdvisor. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered.

We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels and we do appreciate your kind recognition.

We will be looking forward to welcoming you back to Serenity Fun City Hotel again soon.

Kind Regards

Olivia
Guest Relations Officer
Serenity Fun City

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