I would like to respond the review DO NOT GO THERE. Are we actually reviewing the same hotel? We travel quite a bit and have stayed in hotels in Italy, Austria, Germany, France, Netherlands and Britain (I will rather not mention our experience form a 4 star hotel in London...) ... So I think we are capable of comparing the quality of hotels.
We were at the same place at the same time when the authors of the previous review. We were staying right next to their room and our friends were staying next to them form the other side. I have to say that the very critical review (probably written while upset) is quite contrary to our own experience with this hotel. We feel that it is really unfair to the hard working and really nice employees of the hotel.
We were sorry to leave Reef this time, after our 9th stay. The sun, beautiful sea, great food and nice surrounding and friends always gives us energy to go back to work to the wintry Europe. As usually, we have nothing to complain about. The service was perfect form down till dusk. We went for breakfast and dinner to the Mo’s restaurant, where we were taken care of by Mr. Asaad, our friend Tarek and the whole team. Despite their hard work, everybody there is always pleasant and fun (greetings to Gaber, Mahmoud, Mina, Elsayed, Ahmed, Gamal, Abdel Azim, Mohamed…). It was always a tricky decision whether to go for lunch to Patio snack bar (greetings to Hussam, Khaled...), the Italian restaurant or La Citadel grill bar. The food and staff is great everywhere. We were very pleased by the upgrade of service at the part of the beach which is now reserved to guests from Senses part of the hotel. Even though the sea was beautiful we preferred the quiet atmosphere by the pool at the Senses part. Big thanks to Nour and Hany for the excellent coffee always accompanied with a pleasant smile. We admire Ahmed and Moustafa for being able to keep the pool area clean and the mood happy, always polite, funny, and hard working.
The room service was without a fault.
Once thing we would appreciate would be if more staff spoke some English, at least as much as in Mo’s restaurant, Patio bar or Fathy and Samy by the pool (always polite, friendly and providing a 5 star service). Unfortunately they were not working during our stay this time). They have become a part of our vacation and we hope to meet them again the next time.
Anyway, we are looking forward to our next visit.
Gali and Georg from Czech
- Official Description (provided by the hotel):
- SENTIDO Reef Oasis Senses Resort in the Egyptian resort of Sharm El Sheikh is the perfect hotel for the entire family. SENTIDO Reef Oasis Senses is a stylish and contemporary hotel offering high comfort in beautiful surroundings, and is located directly on the beach. For the more active family, the hotel organizes a wide range of activities, and there is a tennis court and diving centre at the hotel. When you want to cool down after an active day at the beach, you can enjoy a healing massage at the hotel's spa. Or why not a relaxing trip to the wellness centre's sauna, Jacuzzi or steam bath? At SENTIDO Reef Oasis Resort, there is truly something for everyone, regardless of age. ... more less
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- Also Known As:
- Reef Oasis Senses Hotel Sharm El Sheikh