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“I dont know what to do with this one” 4 of 5 bubbles
Review of SENTIDO Reef Oasis Senses Resort

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SENTIDO Reef Oasis Senses Resort
Ranked #9 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Runcorn
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“I dont know what to do with this one”
4 of 5 bubbles Reviewed 27 March 2012

First the service in this hotel is fantastic we didn't go to the bar once and they knew what drink we wanted with the change in time of the day and the pool guys fab didn't lay a towel for 11 days all done when we got back from breakfast

The food would be my biggest issue I'm very fussy but my other half is not and will pretty much eat anything by we both struggled this time me more so because I dont eat meat

We stayed for 11 days and after day 6-7 I eat breakfast only which I have to say is the best breakfast I've had in all inclusive
There was no alternative at all I will say there was a pasta station but it was empty each time I went to it the chefs busy with the grill part I don't think this hotel caters for the British at the moment with its food which is surprising as the person in charge of this section is a British woman
In all if you like a lot of beef and fish go to town with it because it's fresh and plentifull but I was hungry for a good 5 days

Do not waste your money of the moonlight restaurant the food is no better than what you will get in the main

But enough of my moaning the hotel will be great when it's finished just not quite there yet for me
5 star service 2 star food

If you book with Thomas cook don't be fooled by the aqua park pictures that's what they are building now

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Stacey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesManagement, Manager at SENTIDO Reef Oasis Senses Resort, responded to this review, 5 April 2012
Dear Guest,
Thank you for your comments, we do appreciate them and value your feed back to help us improve our overall guest satisfaction. Thank you once again and we all look forward to welcome you back soon. Kind regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (450)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
LIVERPOOL
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

If you are looking for a relaxing week in the sunshine with wonderful service then the Reef Oasis Senses ticks all the boxes. The Senses is very modern, beautifully maintained and spotlessly clean. Our room 1110 was spacious, clean and very comfortable. We were very happy we chose to stay in the Senses part of the resort which has a quiet, calm, luxurious feel. The rest of the resort is lovely, grounds are immaculate and it’s a pleasant stroll down to the beach. The beach is good but quite busy, we stayed mostly by the pool just outside our room patio door. The sea and the reef are amazing. We chose to eat in Mo’s restaurant most of the time and ate outside every evening . The choice of food and presentation was very good and the standard good. Wonderful breads and pastries. Fantastic selection of meze and salads. We felt that the main courses on the themed evenings could have been better. We ate lunch in the Patio Snack bar and although the standard of the food was good felt that the menu was a little limited. The service over the whole resort was outstanding . Many thanks to Achmed and Usama for keeping the pool area spotless, they worked so hard, looked after us beautifully, always with a wonderful smile. Thank you to Nour and Saher who brought us drinks by day around the pool and by night in the lounge bar always great service, so friendly, polite and hard working. The local drinks were very good. Saher makes a great Ginn Fizz! Many thanks to Aassad in Mo’s Restaurant and his hard working team especially Gaber for his wonderful efficient service, he was always welcoming and friendly and had a joke for us even though he was so busy. Thank you to Nader who served us in the Patio Snack bar at lunch time so efficiently with a cold beer even before we asked for it! Special thanks to Kareem on Reception who went out of his way to make sure our stay was as enjoyable and comfortable as it could be, always professional and friendly. These guys really could not have worked any harder to make our stay more enjoyable.

Only one small criticism. We arrived at 10pm after a long journey and there was hardly anything for us to eat - just a few awful sandwiches in the Piazza in the main resort. I suggest the Senses guests should be catered for in the Senses lounge bar on arrival . This would have made such a difference to our first impression. However, after a slightly disappointing start things improved immensely and we had a wonderful relaxing holiday. We will definitely return.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank erica5716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesManagement, Manager at SENTIDO Reef Oasis Senses Resort, responded to this review, 5 April 2012
Dear Guest,
Thank you for taking the time to share your experience most recently while at ROSR. We are very delighted that your holiday was enjoyable. Thank you once again and we look forward to welcoming you back in the not too distant future. Best Regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrow-in-Furness, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

this was our first visit to sharm, we wanted somewhere with good weather and to try an all inclusive holiday,a friend told us about reef oasis beach resort and after looking on trip advisor at all the good reviews we decided to try out the senses part of the resort.The resort is a large village like complex with the senses part at the front,the grounds are very well kept and our room was very clean and in a great location near the cactus bar.The food was great (the head of food and beverages is an english lady )there is a bit of building work going on but you will hardly notice it,the aqua park is open but is being made twice as big, the main restaurant is being refurbished ,but the other restaurants were still not busy,and they are building a new asian restaurant down by the beach. The staff we met were brilliant,and a credit to the resort, we would like to say a special big thank you to Ahmed and Haitham who looked after us at the beach every day and who became our friends, the hard working Mina at the cactus bar who's funny english catch phrases made our day and our smiling housekeeper Salaman who never stopped cleaning.we did have one small gripe and that was that it was 57 steps up to the loo at the beach, but a new toilet block was due to open right on the beach the day we left so that problem will now be solved,I wont go into what extras you get in the senses part of the resort as they are all well documented on here, but would just like to say that we never seen anyone from the beach resort being able to use the senses facilities and it made it feel an exclusive place,do not let the one bad review on here put you off, the vast majority of people love this place, us included and we will definitely be back next year,if anyone has any questions we will be happy to help if we can

Gary and Paula

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank garyw60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesManagement, Manager at SENTIDO Reef Oasis Senses Resort, responded to this review, 24 March 2012
Dear Guest,
Thank you for sharing your experience at ROSR. We are happy that you had a nice time in our Resort and the staff made it even more enjoyable. It is really wonderful to hear that you are planning to come back next, we all look forward to be of service to you once more. Please contact us if you have any enquiries: senses.gr@reefoasis.com.eg. Best Regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 March 2012

Stayed at this hotel in Feb for 10 nights for our 20th Wedding Anniversary. The hotel and staff cannot do enough to make your holiday special. The pools boys Mostafa and Ahmed were great.Towels laid out for you every morning on the sun beds, and keep the Pools and grounds spotlessly clean. Tarek and Asaad in Mo's Restaurant make you feel Royalty.
Especially Tarek(Prince) with his charming smile goes out of his way to cater for all your needs. And also Nour serving drinks all day at the pool.
The Patio Bar Hussum and Khaled are great, I miss the Thai Salad. The Cactus bar is a must. Book in Advance, your own BBq. Choose a selection of meats and fish, the chef will marinate them for you and also cook it, or if you prefer you can BBQ yourself. No words can describe what the staff and management do to make your holiday perfect. Can't wait to go back again.
I have read 1 negative review, I can say we were there when this people were there and as Gali V put it they must be in a different hotel. If you have read this review look no further and book your holiday at the Reef Oasis Senses Resort, Its difinately better than the Beach resort.
You get to use all the facilities(Gold Band). The best Snorkelling in Sharm and the Senses guest have there own beach area.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mohamed740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

There are not enough words to describe how wonderful this resort is, from the food, the grounds, the spotless cleaning, the magnificent service, the staff make you feel like royalty, the best 10 days of our lives….

Pool Boys Mostafa and Ahmed are amazing guys, pool area is spotlessly clean. Loads of pools to choose from, Nour makes the most colourful and cool mocktails look out for him, he is the at pool area serving drinks all day. At present the water park only has three slides but they are expanding this. Used the beach a few times, separate Beach for Senses guests. LOVED IT !!

RESTAURANTS - Mo’s restaurant was excellent both food and service. Every morning Tarek and Asaad would greet you with the biggest smile and the 3 amazing chefs, Chef Martin, Chef Yayah and pastry Chef Yousaf. I wish I could bring these guys home with me.

Lunch at the Patio Bar was good, but the staff (Hussam and Khaled) made it even better.
You must meet the Italian Chef Salvo he looks like Steven Seagal.

A must do is have dinner at the Cactus restaurant, which you will have to book in advance. You choose your meat or fish then it’s brought to your table and cooked on the Bar-B-Que next to you, each table has its own BBQ, then you help yourself to salads etc...
Mina, Reda and Ibrahim are a great team who will look after you well.
This is for the BBQ fans.

Kareem at the reception desk is very helpful and is always smiling.

Definitely recommend this place to everyone & definitely coming back!!!
You all made it a holiday we will always remember. Thank you to all the other staff that i have not mentioned. Also met General Manager Beat Muller a really nice chap and also listens to new ideas from guests.
Stayed 19-29 Feb 2012.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ambreen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesky Krumlov, Czech Republic
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

I would like to respond the review DO NOT GO THERE. Are we actually reviewing the same hotel? We travel quite a bit and have stayed in hotels in Italy, Austria, Germany, France, Netherlands and Britain (I will rather not mention our experience form a 4 star hotel in London...) ... So I think we are capable of comparing the quality of hotels.

We were at the same place at the same time when the authors of the previous review. We were staying right next to their room and our friends were staying next to them form the other side. I have to say that the very critical review (probably written while upset) is quite contrary to our own experience with this hotel. We feel that it is really unfair to the hard working and really nice employees of the hotel.

We were sorry to leave Reef this time, after our 9th stay. The sun, beautiful sea, great food and nice surrounding and friends always gives us energy to go back to work to the wintry Europe. As usually, we have nothing to complain about. The service was perfect form down till dusk. We went for breakfast and dinner to the Mo’s restaurant, where we were taken care of by Mr. Asaad, our friend Tarek and the whole team. Despite their hard work, everybody there is always pleasant and fun (greetings to Gaber, Mahmoud, Mina, Elsayed, Ahmed, Gamal, Abdel Azim, Mohamed…). It was always a tricky decision whether to go for lunch to Patio snack bar (greetings to Hussam, Khaled...), the Italian restaurant or La Citadel grill bar. The food and staff is great everywhere. We were very pleased by the upgrade of service at the part of the beach which is now reserved to guests from Senses part of the hotel. Even though the sea was beautiful we preferred the quiet atmosphere by the pool at the Senses part. Big thanks to Nour and Hany for the excellent coffee always accompanied with a pleasant smile. We admire Ahmed and Moustafa for being able to keep the pool area clean and the mood happy, always polite, funny, and hard working.
The room service was without a fault.
Once thing we would appreciate would be if more staff spoke some English, at least as much as in Mo’s restaurant, Patio bar or Fathy and Samy by the pool (always polite, friendly and providing a 5 star service). Unfortunately they were not working during our stay this time). They have become a part of our vacation and we hope to meet them again the next time.
Anyway, we are looking forward to our next visit.
Gali and Georg from Czech

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank Gali V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesManagement, Manager at SENTIDO Reef Oasis Senses Resort, responded to this review, 7 March 2012
Dear Guest,
Warm greetings from Reef Oasis Senses Resort! Thank you for your positive review and for choosing us once again and we are indeed delighted your visit was as enjoyable as it was for us by having you at our resort, your comments will be shared with all the staff that made the difference to your stay. We look forward to welcome you back in the nearest future. Kind regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
crawley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2012

I never write reviews normally, but I chose this hotel because of the reviews that had been left so I felt it was only right to put one of my own. I checked in on the 4th March for 4 nights but due to the outstanding hotel and services I am now staying here until the 11th - 7 nights. The bedroom is large, we are on the ground floor which leads straight out onto the pool, from what I see, the Senses resort for the extra money is well worth paying. The staff can't help you enough, they remeber you, what your drinking, eating, everything, which makes your stay that much more special. I work in a customer service industry and this place is definatley 5*!! And as for arthurdent47, don't even pay any attention to that review as it's just not true, Mr Smith, room 1136

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aaron s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Reef Oasis Senses Resort

Property: SENTIDO Reef Oasis Senses Resort
Address: Marine Sporting Club Road | Hadabet Om El Sied, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Sharm El Sheikh
#9 Luxury Hotel in Sharm El Sheikh
#26 Family Hotel in Sharm El Sheikh
#27 Romantic Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — SENTIDO Reef Oasis Senses Resort 4*
Number of rooms: 242
Official Description (provided by the hotel):
FOOD & BEVERAGE • Breakfast, Lunch, Dinner and light Snacks throughout the day • A wide selection of local alcoholic, soft & hot beverages • Mo's Restaurant available for Breakfast, Lunch and Dinner • Breakfast offers a selection of fresh juices • LA Terrazza Italian Restaurant presents a la Carte dishes for Lunch and Dinner • Oasis Senses Arabic Cafe hosts a variety of traditional Arabic coffee & Tea • Blue Bar air conditioned Lobby Bar offers a comfortable lounge ambience providing a selection of local and imported spirits and wide selection of mocktails and cocktails throughout the day • Rendezvous bar serving beverages throughout the day and becoming an elegant live music cocktail venue by sunset • Cactus Bar for self Barbeque and an interactive chill out Bar • Mini bar with soft drinks coupons upon arrival OTHER FACILITIES • Welcome drink and fresh towel at check in • Exclusive area on the beach at The Reef Oasis Beach Resort with private bar • Full usage of all facilities at The Reef Oasis Beach Resort • Complimentary Wi-Fi access • Daily turndown service ... more   less 
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Also Known As:
Reef Oasis Senses Hotel Sharm El Sheikh

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