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Reviews (609)
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All reviewscandolim beachsuite roomswimming pool iswalking distancesurely visit againclose proximity to the beachcomplimentary breakfastoff seasonnorth goathe main roadbudget hotelfood qualitynice staynice resortroom service isbed sheetsbreakfast spread
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Reviewed June 21, 2016

The best thing about this hotel is its location. Its just a couple of minutes of walk from Candolim beach. Another highlight is the staff - they really work to cover up the crumpled infrastructure this place is bearing.
During our stay, there were numerous power cuts. I understand its not the fault of hotel - but they have a generator which will not support AC when the power is gone. You will have to make do with the fan. Another problem is when the power cut happens, they still have got manual switch for each room to change the supply source to generator. That means a person will have to come and switch for each room on the power board. This takes thrice the time of what it should take in an automatic switch.
Hotel changes towels only on alternate days - they did take our request to change it daily but I feel this should be done by default. Also they don't allow the towels to be taken to beach by the guests. Well, the place is next to beach! Next time inform me at the time of booking and may be I'll bring my own towels!

Room Tip: Try for the deluxe suite - NOT facing the pool/restaurant and it becomes a disturbance.
  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 1Lokesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCASABLANCA, General Manager at Casablanca, responded to this reviewResponded July 4, 2016

Dear Lokesh

Greetings From Casablanca!!!!!!

Thank you for taking the time to tell us about your conference experience at Casablanca Beach Resort.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Casablanca, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Best regards
Sheldon D’souza
General Manager
Casablanca Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 21, 2016 via mobile

Hospitality at its best. Awesome breakfast. Talking about the Ambience perfect for couples and the room well maintained with good fragrance. Beach was just walkable and incase we need to rent a bike or car it was just a step outside the resort. The receptionist Raj was a very nice person he was more like a friend than the employee their. Overall it's a good experience. I loved the rain and especially wen u sit beside the pool side with ur loved one the feeling is beautiful sipping a cup of tea and eating hot snacks. The greenery is awesome very well maintained. A must visit place guys. Value for time and money.

Stayed: June 2016, travelled as a couple
Thank Prasad1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCASABLANCA, General Manager at Casablanca, responded to this reviewResponded July 4, 2016

Dear Prasad

Thank you for sharing your feedback after your experience at Casablanca.

We are grateful for the wonderful things you have said about our hotel, service and specially for the staff.

We are committed to consistently providing warm, efficient and discrete service to all our guests.

Our guest’s appreciation and acknowledgement is always our greatest reward.

We look forward to you coming back.


Warm Regards,

Sheldon D’souza
General Manager
Casablanca Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2016

I visited Goa with my family on 12th to 14th June 2016. After seeing previous customers' feedback, I booked a Suite Room in Casablanca. I was aware that Goans lead a very slow life -- most shops and offices are open only from 11am to 7pm!!!

The surprises started the moment I landed at the hotel.

1. Though check-in time was 1pm, when I reached the hotel at 9am, I was immediately given the Suite Room by Mr. Raj -- at no additional charges!!!

2. Mr. Raj was extremely friendly and helpful. He helped us in deciding what places to visit in Goa, and in what sequence, so that we did not waste time.

3. Complimentary breakfast was available. However, knowing the Goans' habit of getting up late, I assumed that I will not get the food before 9am. However, steaming hot food (lots of choice) was available from 7am onwards!!!

4. The Suite Room was very clean, water supply was continuous, and the pool and surrounding area was very well kept by the staff. All the stress of Bombay city life just drained out of me, and the relaxation was ultimate.

5. Through the hotel, I booked an AC car for seeing places in Goa. Since we were only 3 persons, I expected a Tata Indica or similar car. But, the hotel sent a Toyota Innova, which made the travel so much more comfortable. The car was very clean and well maintained.

6. I will specifically mention the driver Mr. Kamlesh. He was not only very friendly, but he was careful. He drove the car at a very moderate speed, and followed all traffic rules.

7. MOST IMPORTANT: The wonderful Candolim beach is just 2-4 minutes walk from the hotel!!! The beach was very clean, and since it was off season, there were very few persons.

SUMMARY: I would strongly recommend this hotel for family visits as well as for business trips. It's quiet, pleasant, and simply worth your time.

Room Tip: If you are a group of 3-6 persons, book a Suite Room and ask for additional mattresses.
  • Stayed: June 2016, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank rajgopalm1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCASABLANCA, General Manager at Casablanca, responded to this reviewResponded July 4, 2016

Dear Rajgopal

Thank you for sharing your feedback after your experience at Casablanca.

We are grateful for the wonderful things you have said about our hotel, service and specially for the staff.
We are committed to consistently providing warm, efficient and discrete service to all our guests.

Our guest’s appreciation and acknowledgement is always our greatest reward.

We look forward to you coming back.


Warm Regards,

Sheldon D’souza
General Manager
Casablanca Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2016

We surprised by their warm welcome to accommodate us, they had only one room and we are 4, but they accommodate us in one suit room at a reasonable rate. There breakfast was awesome and pool was really nice.

Loved the stay and it is really memorable for us. Thank you Casa..

We have visited on 22nd Sep to 25th Sep 2013

  • Stayed: July 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank lakhya22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCASABLANCA, General Manager at Casablanca, responded to this reviewResponded July 4, 2016

Dear Lakhya

Thank you for choosing to stay at Casablanca,

We are glad that you enjoyed your stay with us and carried back fond memories.

Glad to learn that you liked the food, the service levels along with the other facilities of the resort!

It gives us great joy to learn that our resort will be the hotel of choice in Goa the next time you visit.

The team and I eagerly await your return.


Best Regards

Sheldon D”souza
General Manager
Casablanca Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2016

Pros:
Great location - 4 minutes walk to sea beach
Good food
Courteous staff

Cons:
Average hotel rooms vis-a-vis tariff.
Room ACs are 1 Tonne - insufficient for room area and are age old, incapable to cool rooms below 25 degree celsius. When raised complaint - we were told - management is reluctant to replace room ACs with new ones
Swimming pool water replaced once in six months
Very poor Wifi that to only in restaurant area
Poor AC technician has to face banging from customers as he can not do anything.
We were promised to allotte pool side rooms but denied whilst check-in

Room Tip: Request for pool side rooms
  • Stayed: June 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Anand G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCASABLANCA, General Manager at Casablanca, responded to this reviewResponded July 4, 2016

Dear Anand

Greetings From Casablanca!!!!!!

Thank you for taking the time to tell us about your conference experience at Casablanca Beach Resort.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Casablanca, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Best regards

Sheldon D’souza
General Manager
Casablanca Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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