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“very bad services” 2 of 5 bubbles
Review of Hotel Ginger Surat

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Hotel Ginger Surat
Ranked #4 of 32 Hotels in Surat
Surat, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very bad services”
2 of 5 bubbles Reviewed 13 November 2011

small room , food was good , service is very very poor

  • Stayed January 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank rachitjain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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260 reviews from our community

Traveller rating
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    68
    22
    17
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

Simply, going by promoters TATAS - who believe in giving back to society whether it is Nano or Ginger. It was first time when I decided to stay a bit economical way. So, though being a regular guest of Gateway Hotel (Taj Group), I decided to give a trial and was very much impressed upon.
You have all the basic amenities in the room, viz, TV, AC, Small fridge, Tea Kettle, Shower Panel (in addition to normal head shower) and very important, I was fascinated by room cleanliness.
So, in a nut shell - WORTH STAYING ECONOMICAL

Room Tip: All rooms have almost same view- so it hardly matters
See more room tips
  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rajesh1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
81 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 10 October 2011

Well i stayed here for about 15 days so I guess I would know a fair bit about the place. Let's start with the location. Its at one end of the city so getting anywhere from here could be a bit of a drag. On the brighter side, there are quite a few malls just outside the hotel so watching movies, food (there's also a McD nearby & a lot of foodstalls setup on the road if thats your thing) is covered.. Beware of auto drivers outside the hotel who will surely try to fleece you. To Surat station I guess it shouldn't be more than Rs. 80-100 max.

The service isn't that great and the food takes a lotta time to come up. Same goes for service at the restaurant.. the mocktails are pretty ok though.. noticed a lotta people do visit the restaurant for the non veg fare. The complimentary breakfast is really un-appetizing.


On the whole if your company has made a deal with GInger there really isnt much you can do about it can you? :) The rooms are spacious if thats your thing. Otherwise, IMO there seem to be lotta hotels that can give you better service & better food at the same price if not lower.. Strictly average according to me..

Cheers,

g

Room Tip: There is a gym tucked in somewhere that seems to be usable. Also beware of preying auto drivers. Jus...
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  • Stayed August 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Coldestflame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 18 September 2011

Setup of hotel was ok, Check in takes 20mins to be done. The rooms was tidy. There were bed bugs on the bed so I couldn't have a good sleep. Next morning when ordered for breakfast, it took 40mins to serve and it was onsly served after I complained to them. Will not go back to this hotel again. I received an SMS after check, informing that we are entitle to WIFI, and was given password. When I tried to connect to WIFi in my room, the signal was so weak that I was not able to connect at all.

  • Stayed September 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank stcpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Chennai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 July 2011

The ginger chain has clean and basic business hotels. Rooms of Ginger hotels across the country look and feel the same! In general they are good value for money with rooms for about $50 a night (but change depending on when you book). There is no room service.
Ginger Surat is a good hotel but somewhat outside the main city. Getting out of the place at night can be difficult unless you walk for about a kilometer to get an auto rickshaw.

  • Stayed October 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ShreyaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhubaneswar, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 26 June 2011

I went on a business trip and stayed at Ginger Surat. The check-in service was horrible. They took almost 30 mins to give me a room. And the staff was not at all courteous. Never plan to come back to Ginger Surat.

  • Stayed May 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Narula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashik, India
Level Contributor
78 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed 17 June 2011

I have stayed in many Ginger hotels all over India. But this specific hotel has probably the slowest and most unresponsive service in the group.

The rooms and facilities are standard for this group. The cleanliness could have been better though.

The location was good for me, as I was visiting Hazira industrial area. Otherwise the location is quite remote. There are a few malls and movie theatres around and a Mcdonalds at walking distance. This is definitely an added advantage.

Other extra services are virtually non-existent. My driver could not get even a bucket of water to clean the car. There is a travel desk in the hotel, which I did not utilise.

Overall an ok experience, considering that not much extra is expected from Ginger hotels. But a few smiles would not hurt.

  • Stayed June 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Axi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ginger Surat

Property: Hotel Ginger Surat
Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Region: India > Gujarat > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 32 Hotels in Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ginger Surat 3*
Number of rooms: 98
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