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“Another great stay at the Trident in Gurgaon”
Review of Trident, Gurgaon

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Trident, Gurgaon
Ranked #2 of 263 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 24 July 2015

We stayed at the Trident for the second time in July, again staying twice for one night each time at the end of the India part of our holiday and then following our Sri Lanka part ahead of our flight back home.

Ahead of our stay the Trident team were very accommodating by allowing us to store our excess bags 2 days before we were due to check in. Then again we did the same as we headed to Sri Lanka.

The pick up from the airport was smooth, 2 very nice Audi A6 transferred us to the hotel, both drivers were courteous and made us feel welcome during the short drive.

Check in was again a painless task. The rooms we booked were Superior Deluxe and were well appointed with the space and quality of fittings top notch.

As we moved around the hotel the staff remembered our names and never once did we need to open a door for ourselves.

Meal times were again of a very high standard, great choice, good price, and very nice food. The service for all meals was first class. When there was a slight confusion regarding the Pizzas our daughters ordered from room service, the head chef couldn't do enough to make up for it and the following morning he came over to our table and again apologised and proceeded to handle all of our breakfast order - this certainly wasn't needed but was a very nice touch.

When we again stayed prior to flying home the service was exceptional too. We were fortunate to be upgraded to a suite which was very very nice indeed - so much space and another level of quality again.

All in all although this hotel is primarily a business hotel I would always recommend it for leisure, especially at the start an end of your holiday.

  • Stayed: July 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 27 July 2015

Dear Guest,

Thank you for taking time out and posting such a detailed feedback about your experience at Trident, Gurgaon on Trip Advisor.

I am delighted to note that the service exceeded your expectations.

We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent. Your positive comments have been communicated to our team.

The team and I look forward to welcoming you back.

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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395 - 401 of 1,222 reviews

Reviewed 24 July 2015 via mobile

I stayed at the hotel for 5 night.at 18 - 23 july.
I think is Very recomended hotel..perfect hotel..nice room..nice staff..good location near from indira gandhi airport..amazing architecture
Feels like home

Stayed: July 2015, travelled on business
Thank Fransiskus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 27 July 2015

Dear Guest,

Thank you for taking the time to share your wonderful feedback about Trident, Gurgaon.

We are extremely delighted to have you as an “ambassador” for Trident Gurgaon.

It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay.

We look forward to welcoming you back on your next trip to the city.

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2015

Overall, a wonderful place for a quick break.

Positives: Pretty place, lovely architecture, beautiful lilies replaced everyday, decent rooms, breakfast spread, overall restaurant menu spread, hospitality of staff all across, ease of check-in. There were a few celebrities in the hotel at the same time and even when we were sitting in the same restaurant, there was no dip in service for others. That was unusual to see in India. I could go on and on...

Negatives: Really difficult to list anything here :)

  • Stayed: July 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Manan_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 23 July 2015

Dear Guest,

Thank you for posting such an appreciative review on Trip Advisor.

It gives me immense satisfaction that we succeeded in delighting you with our service, quality of food and other facility.

The hotel as you have noticed is built like a resort and is characterised by reflection pools, green lawns, fire mashaals, domes and arches thus making it a favourite destination for business as well as leisure travellers.

We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent. Your positive comments have been communicated to our team.

The team and I look forward to welcoming you back.

Warm Regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2015

On our last stop on our two week journey, my son and I spent 2 days here and it was a great send-off to our perfect adventure to India! We were graciously greeted and treated. Even sous-chef, Mohan Soni, made us feel like royalty with her magnificent sushi and generous hospitality. My son and I topped off our regal trip with a fun-filled evening experience only to wake to a delicious breakfast buffet! Our tears will be camouflaged with the monsoon rain…must return!

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank APovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 23 July 2015

Dear Guest,

Thank you for taking time out to provide your valuable feedback about Trident, Gurgaon.

It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves in the fact that our guests feel at home and have a sense of luxury being offered to them without being intrusive.

I am pleased to note that our services and facilities were to your satisfaction. Your positive comments about the hotel and in particular of Mohan are deeply appreciated. Your positive sentiments have been communicated to him and I am sure that these will go a long way in encouraging him to strive for higher levels of excellence.

Thank you again

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2015

I was in staying in Trident Regency for 3 days for a business trip in May 2015 the hotel captured my heart with it's layout..... the layout is the prime attraction of the hotel. The hotel has only two storeys and it's almost spread like a resort. But everything chic that a resort lacks, Trident has it.

The staff is extremely courteous and hospitable. I fell sick on the second night, and they took care of me like I was at home. The Chef - Saudamini would call me not only to ask me what I would like to eat but also advise me on some healthy dishes that she said she would especially make for me..... at the end of the stay, the Chef came to my room and presented me with a lovely green scarf from Fab India. That was such a sweet gesture. Well, even if you don't read my review, do take a look at the pictures.

My heartfelt thanks to everyone at Trident for making my stay wonderful despite my heath!

Room Tip: Choose a pool / water view room....its lovely when they do the lighting in the evenings
See more room tips
  • Stayed: May 2015, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Shailly_Kapoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 18 July 2015

Dear Guest,

Thank you for taking time out and posting such a detailed feedback about your experience at Trident, Gurgaon on Trip Advisor.

I am delighted to note that the service exceeded your expectations.

I am pleased to note that our services and facilities were to your satisfaction. Your positive comments about the hotel and in particular of Saudamini are deeply appreciated. Your positive sentiments have been communicated to her and I am sure that these will go a long way in encouraging her to strive for higher levels of excellence.

The team and I look forward to welcoming you back.

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2015 via mobile

Stayed here for 3 nights during a recent trip to Delhi. This hotel is as near to perfection as a hotel can get. The staff, food, room are all everything anyone could want. Can't wait to go back! Our first night we checked in around midnight, even at that late hour all the staff was as helpful as they could be. We needed to get a breakfast to take away. Again- no problem at all for the excellent dining room staff. Stored baggage- no problem. Spotless facility and simply stunning building.

Stayed: July 2015, travelled as a couple
Thank LaurieM0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 18 July 2015

Dear Guest,

Thank you for taking the time to share your wonderful feedback about Trident, Gurgaon.

The hotel as you have noticed is built like a resort and is characterised by reflection pools, green lawns, fire mashaals, domes and arches thus making it a favourite destination for business as well as leisure travellers.

We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent. Your positive comments have been communicated to our team.

We look forward to welcoming you back on your next trip to the city.

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2015

Stayed here as my wife was travelling on business and I wanted to visit India while she was there. Can honestly say that the customer service provided by all the staff was brilliant. Without exception every member of staff I interacted with were friendly, helpful and seemed to have my wellbeing and satisfaction as their primary goal.
Most people staying here were there for business so I had the beautiful pool area pretty much to myself during the day. The waiters made sure I always had a bottle of cold water, cool flannels, etc as well as Kingfisher beer and snacks.
In the evenings, when my wife joined me back in the hotel after work, we enjoyed the cocktails in the main bar, which for some reason were cheaper than the same ones at the pool bar. We were always treated to that evenings free cocktail of the day , which was nice and interesting as they were sometimes something we hadn't seen before.
The room service meals we had were delivered promptly and were very good indeed, and breakfast in the main restaurant provided a very wide range of dishes. I would recommend the mixed omelet with small pieces of croissant sprinkled in it (I asked for the chef's own favourite omelet as he was taking such great care making each one, and this was what he made for me - it was delicious and something I will be trying at home).
All in all I really enjoyed my stay at the Trident.

  • Stayed: July 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Gpb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 16 July 2015

Dear Guest,

Thank you for taking time out and posting such a detailed feedback about your experience at Trident, Gurgaon on Trip Advisor.

I am delighted to note that the service exceeded your expectations.

It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves in the fact that our guests feel at home and have a sense of luxury being offered to them without being intrusive.

The team and I look forward to welcoming you back.

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Gurgaon

Address: 443 Udyog Vihar, Gurugram (Gurgaon) 122016, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Gurugram (Gurgaon)
#2 Spa Hotel in Gurugram (Gurgaon)
#2 Business Hotel in Gurugram (Gurgaon)
#2 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $224 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trident, Gurgaon 5*
Number of rooms: 136
Official Description (provided by the hotel):
The award winning Trident, Gurgaon, is set amongst 7 acres of landscaped gardens, walkways, courtyards, reflection pools and fountains. The hotel is located in the central business district of Gurgaon, a part of the New Delhi National Capital Region. Its resort like ambience includes 136 rooms and suites. Trident, Gurgaon has been voted 'Asia's Leading Hotel' at the World Travel Awards, 2013. Trident, Gurgaon has been awarded Traveller's Choice Award by TripAdvisor, 2015. ... more   less 
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Also Known As:
Trident, Gurgaon Hotel Gurgaon
Trident Hotel Gurgaon
Gurgaon Trident Hotel

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