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“Excellence !!!!!!”
Review of Galaxy Hotel & Spa

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Galaxy Hotel & Spa
Ranked #45 of 253 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 13 September 2011

this hotel certainly knows how to make the best use their time and resources available....
first i am met by a very pretty and a courteous lady at the airport who came to receive me... we struck some good conversation while traveling to the hotel and she even took care of all the formalities right there in the car and handed over the key (means no wasting time to wait for the room!!!! WOW)....
The room was the best part of all.... huge size, jacuzzi, see through roof and above all the massage chair....

apart from rest of the comforts of this hotel the shopping mall, Spa and even the restaurants especially the Chinese and the beer bar was awesome... even learnt how they did it...
This was the best Chinese food i ever had as well as the beer was incomparable( just amazing).

The staff was amzing and always hands on to take care of your all requirements ....

if you are visiting gurgaon for work ensure you try this hotel ... they surely redefines the meaning of service... though i did not have alot of time to enjoy all the services but will surely plan again to visit them only to enjoy their hospitality

A must Visit place to stay

Room Tip: the room with the massage chair is awesome
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  • Stayed: May 2011, travelled on business
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2  Thank Lifetraweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 16 September 2011

Dear Guest,

Thank you for a heart warming compliment. We are delighted that you enjoyed our rooms, restaurants, Spa as well as our services with the array of retail selection. We look forward to the pleasure of serving you in your next visit.

Warm Regards,
Ashvinder Singh
Front Office Manager
The Galaxy Hotel Gurgaon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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355 - 361 of 410 reviews

Reviewed 24 July 2011

This not very pretty hotel, packs a lot of punch and is located on the National Highway towards Jaipur in Gurgaon. It's close enough to the shopping and malls in gurgaon and close enough to the industrial areas as well. The rooms were great, comfortable and well furnish and the staff was polite and attentive. What sets Galaxy apart from the other hotels in this area is the nice shopping arcade with Anokhi and a couple of other designer galleries including the wonderful Ashley Shoe OUTLET and three fabulous restraunts and a coffee shop. The beer brewry Howzatt is truly special and the Chinese food at the Monk and the grills at Axis are exquisite. There is also a fabulous spa where I got a wonderful massage however no beauty services that I could make out. This is a perfect hotel for a weekend break and a pampering session with friends.

Room Tip: The rooms are not in the same area as the bar and restraunts so most of the rooms are well located a...
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  • Stayed: June 2011, travelled with friends
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Thank sunshineseema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 3 August 2011

Dear Guest,

Thank you for a heart warming compliment. We are delighted that you enjoyed our rooms, restaurants, Spa as well as our services with the array of retail selection. We look forward to the pleasure of serving you in your next visit.

Warm Regards,
Ashvinder Singh
Front Office Manager
The Galaxy Hotel Gurgaon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2011

The hotel is quietly set next to the expressway, and has a really sophisticated style. The shops and crowd give this impression. The rooms are great, and much more valuable that the price. The massage chair, and sunroof in the rooms endorse the symbol of luxury that this property stands for. The English-speaking staff is extremely courteous, and helps in every way they can. The wide choice of restaurants are a bonus, with the award-winning chinese restaurant MONK situated in it. The spa is a great place to relax, as is the humungous gym, and the rooftop pool, overlooking the city.

Room Tip: Suite
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  • Stayed: December 2010, travelled with friends
    • Value
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1  Thank Pranay75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 4 July 2011

Dear Guest,

Thank you for a heart warming compliment . We are delighted that you enjoyed our rooms, restaurants as well as our Spa. We look forward to the pleasure of serving you in your next visit.

Warm Regards,
Ashvinder Singh
Front Office Manager
The Galaxy Hotel Gurgaon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2011

I spent close to 1 week in Galaxy and more than 2 weeks involved in negotiations and used their board rooms. As a business user i was satisfied with the facilities apart from the fact that they charged quite a bomb for the internet usage.

Since i was staying there, I didn't have any issues with respect to WiFi since it came as a package with the rack rates. The hotel has very good interiors and the rooms are really nice. Galaxy is known for it Spa which came highly recommended by a client. They also provide good shopping experience with several shops selling branded items are located inside the hotel. They also had a good movie rental library.

The food, especially the continental options were really good. Breakfast was quite ordinary and had the same menu through out my stay. There is also a good Chinese restaurant and Howzzat (Cricket Theme pub).The cricket theme pub is one of the most happening places in the area and since it was the cricket world cup time, it was always jam packed.

So much for the great things about the hotel. The worst part is with respect to staff. Some of them had trouble communicating and were very unfriendly. While I was served food as late as 2PM at my room couple of days, they refused to do it another day. At the same time there were two three staffs who were well behaved and ready to service us at any point of time. But at least 50% of the staff were bad.

It is quite sad to see that all the good work they have managed to do with the ambience, food and other value adds have been negated by certain staff.

  • Stayed: March 2011, travelled on business
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3  Thank Niktraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 25 May 2011

Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.
In reference to your mentioned greivances kindly accept our sincere apologies and rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.
Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another oppurtunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards

Ashvinder Singh
Front Office Manager
ashvinder.saini@galaxyhotel.in

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Reviewed 30 April 2011

the hotel claims to be a 5 star but looks like far far away from that, the rooms were just OK no mater how spacious they were... The place is not accessible by local transport like all other hotels in Gurgaon. The food was OK OK . In short was not the best place

  • Stayed: November 2010, travelled on business
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2  Thank avid_SAP_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 10 January 2012

Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.
In reference to your mentioned greivances kindly accept our sincere apologies and rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.
Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another oppurtunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards

Ashvinder Singh
Front Office Manager
ashvinder.saini@galaxyhotel.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2011

Brilliant hotel in an ultra modern style. From the moment you arrive and get the lift up to the lobby it just exudes modernisticism. The rooms are fantastic with huge, comfy bed and large flat screen TV (2 in my room). My room even had a massage chair in it, not a simple one like you see in airports etc, but a comprehensive machine that even did feet and ankles. The bathroom was splendid with a huge tub as well as shower. The hotel is connected to a shopping mall with restaurants. The bars are comfortable and service is good. There is very little about this hotel that could be described as traditional. It is rather expensive but worth it for a short stay, for the experience.

  • Stayed: July 2010, travelled on business
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1  Thank bigchrisrogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 18 September 2011

Dear Guest,

Thank you for a heart warming compliment. We are delighted that you enjoyed our rooms, restaurants as well as our services.We look forward to the pleasure of serving you in your next visit.

Warm Regards,
Ashvinder Singh
Front Office Manager
The Galaxy Hotel Gurgaon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2011

This is a 5-star property. Rooms were very large and very clean, service was over the top (as expected for this hotel class), and requests were generally well handled.

Internet went down twice during the 4 night stay, had to call and ask for it to be reset - but they insisted sending someone to my room to check - i'd rather just get a call when its back up, but thats not how they do it.

Hotel claims to have a western restaurant, but couldn't find it the first night, and when I asked, found out it was under renovation. This left the main restaurant, the asian restaurant, and the cricket pub as the dining options. I didn't try the cricket pub but thought the food was so-so in the other restaurants.

There was an odd odor in the hallway and not quite sure what that was from. Hotel was nice to accomodate a late checkout (around 3pm).

The hotel is quite a bit far from anything. The hotel tends to be on the opposite side (the west side) of the main business offices, and a bit south. I'd try stay at a hotel closer to the offices if I return to Gurgaon. Taking a taxi from the hotel to a restaurant, etc. is an expensive endeavour.

  • Stayed: April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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3  Thank europa00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Front Office Manager at Galaxy Hotel & Spa, responded to this reviewResponded 4 May 2011

Dear Guest,

Greetings of the day!!!

We have received your feedback through the Trip Advisor forum and we certainly do appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.
In reference to your mentioned grievances we will be looking into the said points in a most optimistic way.
We again appreciate your effort and time to show us the way to serve you better.

Please feel free to contact us for any further assistance

Warm Regards

Ashvinder Singh
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel & Spa

Address: National Highway 8, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Gurugram (Gurgaon)
#33 Business Hotel in Gurugram (Gurgaon)
#36 Luxury Hotel in Gurugram (Gurgaon)
Price Range: $90 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Galaxy Hotel & Spa 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the middle of Gurgaon's Central Business District and a mere 25 minutes away from the domestic and international airports, the Galaxy Hotel & Spa is an island of convenience for the global business traveller. The hotel offers gorgeous accommodations and five-star amenities to enhance your stay. Make yourself comfortable in your elegant room or suite, with its spacious rooms, luxury bedding and complimentary high-speed Internet, Additional hotel perks include our award-winning Spa- Spa Soul, as well as fantastic dining at our seven different on-site restaurants. Enjoy a workout in the fitness center, relax in our outdoor infinity pools, or let the children make a splash in the kid's pool. Those hosting or attending events here in Gurgaon will be delighted with our extensive weddings and conferences event space.Welcome to your luxury hotel getaway here at The Galaxy Hotel & Spa. ... more   less 
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Also Known As:
Galaxy Hotel Gurgaon

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