We got a three night package for a deluxe suite (Rs 21,000 in off season) which included breakfast and dinner. According to my experience of three days in this hotel I am putting this review.
The Good things i will start with first
Location of the hotel is nice.
Room 261 we stayed in has nice balcony view that was good we like it.
The bed was comfortable.
Lots of wooden work in the room.
Room was clean.
The package which we had included breakfast and dinner but were never informed as to what was / what was not included in that package and were therefore charged unnecessarily for certain dishes that we had ordered.
Room service person who was answering the phone calls was rude and was not happy to serve our food in the room.
No wireless internet and the Cable TV was provided to us on the last day of our stay, despite our repeatedly calling the house keeping staff.
Equipment in the bathroom was quite old and the shower did not worked properly. Bathrooms are not well designed.
We kept complaining about the above mentioned things to the reception staff but they never bothered or paid any attention to our complaints.
WE are writing this because we had spent a reasonable amount of money (close to Rs 24,000 including room rent, food etc) but were not satisfied with the hotel staff and services. They do not believe in customer service and want to make money from wherever they can.
- Official Description (provided by the hotel):
- MANUALLAYA- The Resort Spa in the Himalayas is situated in the tranquil green area of Manali, Himachal Pradesh. The location of the resort gives you a fantastic view of the Beas Valley and the majestic snow clad peaks at the Rohtang pass. The architecture is inspired by the local influences and provides a luxurious and comfortable atmosphere. Six and half acres of gardens have been landscaped at different levels to offer a feeling of tranquility and peace. Two natural streams on either side of the resort really enhance the ambience. ... more less
- Reservation Options:
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- Also Known As:
- Manu Allaya Hotel Manali