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“Badly managed hotel” 2 of 5 bubbles
Review of The Lalit Grand Palace Srinagar

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The Lalit Grand Palace Srinagar
Ranked #4 of 127 Hotels in Srinagar
Certificate of Excellence
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Badly managed hotel”
2 of 5 bubbles Reviewed 10 January 2012

I stayed here from 31 Dec till Jan 2.
Booked palace suite room online and was expecting a great place but when I landed,I was given a lousy room which was not at all as per specification basis which I booked and they said they are sold. Very disappointing but after creating bit of noise got extremely large room...not at all pleasant. Managed somehow rest of my stay.

The staff is raw and untrained. Not at all worth the five star and what you pay. It seems they picked up some local guys and never trained them whether be it room service,housekeeping,In room dining or restaurant.

Will never stay again here!

  • Stayed January 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank Sj1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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976 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 December 2011

One of the best places I have ever stayed. Kashmir can be dangerous due to political issues. Outside of this, I would definitely recommend staying there if you are planning a trip to Srinagar.

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank collegetraveler27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

This hotel is certainly one of the best in Srinagar. It is strategically located over looking the Dal Lake. The hotel has a huge sprawling lawn which is well maintained and manicured. Rooms were very comfortable and cozy, all of them facing the Dal Lake. The service at the Lalit Palace is simply impeccable. Always friendly and welcoming. Even more welcoming was the tea served as welcome drink. The tea was loaded with herbs, cinamon and saffron. The cuisine at The Chinar Garden was exquisite and comes as a pleasant surprise considering that your are in a God-for-saken place like Srinagar. The restaurant offers a good spread of continental and inter-continental cuisines. Truly impressive...

Room Tip: All rooms face the Dal Lake. Look out for rooms on the first floor.
See more room tips
  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MumbaiTravel_critic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 12 December 2011

Very good Hotel. Decent atmosphere everywhere. Hotel having very large area, good swimming Pool. Gardens are very good, everywhere is greenery. Lot of sports and activities are there. Decent restaurant. One will definitely love to stay there. Food is also very good having many verities. Service and housekeeping is also recommendable. Rooms are comfortable and good space. Area of Hotel is very large.

Room Tip: Ground floors rooms are good.
See more room tips
  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alok_agg24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Srinagar, India
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 12 December 2011

Talking about The Lalit Grand Palace ..you cant find a better hotel than it in the srinagar city..
the hospitality is upto the mark..
the rooms are good
the service is also good..
food is very delicious specially the kashmiri wazwaan..
its location is a just about perfect..

  • Stayed March 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MalikAqib86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 8 December 2011

The property itself is really nice, a heritage property definitely worth staying there atleast for 1 night if not more. The management is not on par to any of the 5 star chains. Though they call themselves a 5 star property, the hotel is not very clean and the staff needs more training. Having said that the staff are definitely better and more experienced than the Vivanta.
We were quite taken aback with the housekeeping as they replinshed the same used coffee mugs instead of new mugs. When we reported this incidence to the front office, the officer seemed very dazed and couldnt care less.
The food is average, however the staff at the resturants are very efficient and always smiling.
Overall a good stay.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Himali81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 23 November 2011

Friends have stayed at this hotel and, living in Srinagar, I have visited this hotel often, in the recent past and never again, I hasten to add...

The service is awful, the rooms are dreadfully dull and worn. The food is appalling, tasteless and overpriced.

To the management, please do not respond to this review in your banal, copy and paste manner...this is typical of the hotel and its service. Basic and dull! The gardeners are to be congratulated - a beautiful building with a wonderful heritage in one of the most spectacular locations on the planet is let down again and again by its poor management. You can rely upon your location for so long but people will not return when they experience such dreadful service!

  • Stayed September 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank LONDONMariaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nupur S, General Manager at The Lalit Grand Palace Srinagar, responded to this review, 3 December 2011
Dear Guest,

On the onset may I thank you for your feedback on your recent visit to our property.

Your concern with regards to the Rooms, taste of food and services has been noted, please accept my apologies for the dissatisfaction that was caused you during your stay.

It is the valuable feedback like yours that helps us initiate steps to meet and exceed expectation of our esteemed guests like you.

We will endeavour to provide you with fine levels of service which you expect and deserve. I sincerely hope this incident will not deter you from visiting us again and I look forward to an opportunity of welcoming you back in the near future.

Thank you for your valuable feedback and consideration.

Should you need any further assistance, please do not hesitate to contact me at your convenience at agawari@thelalit.com.

Regards,
Ashish Gawari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lalit Grand Palace Srinagar

Property: The Lalit Grand Palace Srinagar
Address: Gupkar Road, Srinagar 190001, India
Region: India > Jammu and Kashmir > Kashmir > Srinagar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Srinagar
#2 Luxury Hotel in Srinagar
#3 Business Hotel in Srinagar
#4 Romantic Hotel in Srinagar
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Lalit Grand Palace Srinagar 5*
Number of rooms: 113
Official Description (provided by the hotel):
The LaLit Grand Palace was originally built in 1901 for the royal family. It now provides luxurious rooms with views of Dal Lake and the beautiful gardens. An indoor pool, tennis courts and pampering spa treatments are also available.The tastefully designed rooms are modern with a touch of traditional charm. All have a satellite TV, minibar and free tea/coffee making facilities. It is 18 km from Srinagar Airport and 4 km from Lal Chowk city centre. Jammu Railway Station is 300 km away. Guests can enjoy a relaxing massage at Rejuve Spa Health Club, practice yoga, or play golf. The hotel also has a gym and 24-hour business center. The Chinar Garden serves North Indian cuisine, while international buffet spreads are available at The Chinar – The All Day Coffee Shop. Other dining options include Dal Bar and 24-hour room service. ... more   less 
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Also Known As:
Lalit Grand Palace Srinagar
The Lalit Grand Palace Srinagar Kashmir

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