The hotel is not what is described and the staff are unfriendly and unhelpful. Our experiences at this hotel have been one of the worst we have received in India. We would struggle to give this hotel any rating let alone three stars. The pictures are entirely inaccurate and the service appalling. It smells, its dirty and unclean and there are no windows or fresh air in non ac rooms. Furthermore it is situated above a night club which play extremely loud music into the night with it being clearly heard in our room and making the walls and bed vibrate with the bass.
The hotel is reviewed as a 3 star accommodation. On first arrival the room we were shown to smelt damp and sickly, it was no more than a box with no windows and no hot water, both rooms were dirty especially the bathroom. But the smell was not habitable especially with no window or fresh air. We were only allocated a different room after we refused to have that one; unfortunately this one was not much better but the smell marginally less. We were told that there were no other rooms available for us and again no window, but a hole in the wall where the air conditioning unit (which wasn’t working) pipework ran.
IT turned out that the room next door was where the staff disappeared to smoke which came into our room through the bathroom vents and made it smell horrible. It was also very dirty with rubbish being stock piled just outside our door again adding to the smell, this rubbish remained there for the duration of our 2day stay.
The hotel was also situated not just above pizza hut but Fusion Lounge which is a late night club. The music was so loud that our room was vibrating until 11.30pm every night. On our second night once the music had stopped, hammering and drilling could be clearly heard until 4am in the morning. We complained 6 times to the Manager, there was no form of apology and at one point he said the man upstairs needed to repair something, and so the assumption from the manager was that we should just stop complaining. At 2am we were told it would be 5mins more. But it continued long into the night. It was so noisy there was no chance of sleep and the manager just seemed annoyed that were complaining. At 3.50am we were offered to change rooms, this is 4 hours later, but the room they suggested although marginally better was still affected by the noise, something the manager tried to deny.
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