My husband and I stayed at the Leela Palace recently for a conference.
The hotel and setting are beautiful, partly by contrast to the noisy bustle of downtown Bangalore outside the hotel grounds. The fountains, marble and gardens are a welcome respite from India's dust, noise and poverty. And the pool, oh, the pool...
What differentiates the Leela from any other 5-star hotel, though, is the service. No, it's not 100% perfect, as alluded to in other reviews; but in contrast to other Western hotels, you get the feeling that the staff really care deeply about you and your experience.
For example, the first morning at breakfast, Ara noted my interest in Indian food and immediately ordered a masala dosa for me and then explained it and the side dishes proudly. The waiters remembered how we took our coffee (espresso please, their brewed coffee is horrible!); and brought it every morning.
The waitresses enquired where my husband was on the days I showed up alone; and went into spams of delight when I showed up in traditional Indian dress. "Oh, you look so elegant, Mrs Dory!".
Criticisms: The prices for room service and the restaurants are eye-wateringly expensive, especially by contrast to life "outside". For instance, a drop-off with a gorgeous car and uniformed driver is more than 10x as expensive as going outside the gates to source your own ride. And I paid $17.50NZD to have tea via room service. I realise this is quite in keeping with 5 star hotel prices; but firstly, being gouged for small items is at odds with the "We really want to take care of you" feeling that the Leela does so well, and secondly, it's terribly at odds with life outside the gate. It makes the Indian experience that much more extreme, and I spent a long time trying to get my head around it.
All in all, though, I give this hotel an "excellent" rating for many, many reasons.
- The beds were the most comfortable that I've ever slept in (must get some of those 100% down pillows)
- The spa and its fabulous amenities: steam room, jacuzzi, sauna, opulent surroundings and genuine staff.
- The inclusive 6:00am yoga lessons by the pool - amazing!
- The watermelon juice at the breakfast buffet. Oh, and the freshly-peeled fruit station.
And that Giri at the Royal Club put on a masala dosa cooking lesson for us on request.
I just loved my time at the Leela, and felt it was much more of a haven than nearly any other hotel; and that's entirely down to the training and culture of the staff.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Travelocity.ca, Evoline ltd and HotelQuickly so you can book your The Leela Palace Bengaluru reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Leela Palace Bangalore Hotel Bangalore
- Leela Palace Bangalore
- Leela Hotel Bangalore
- Leela Palace Hotel Bangalore
- Hotel Leela Bangalore