We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Acceptable with some reservations”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Chancery Pavilion
Ranked #58 of 729 Hotels in Bengaluru
Reviewed 8 January 2018

The Chancery Pavilion looks like a lot of aspiring mid-to-upper range ('upscale') hotels - impressive approach, uniformed concierge, big lobby, muzak (how do the staff stand it!)
The rooms are perfectly well appointed. But it is let down by the staff's attitude.
I ordered a cheese sandwich and a cup of tea in the cafe at about 5pm. After five minutes the waiter apologetically explained that they didn't have cheese. OK, I said, a veg sandwich - but could you put the lights on - it's getting dark and I want to read the paper. After 10 minutes no response. After 20 minutes no lights and no sandwich. I had to insist that they turn the lights on (by now it was quite dark) - and they went off again after five minutes. The excuse: 'we turn the lights on at 6.30' - irrespective of how dark it actually is! On the two occasions I tried to use my room key card it did not work, so I had to traipse all the way to reception to get it fixed - and got no apology for the time and effort I'd wasted. Then when I came to get a taxi to the railway station, it turned out that they couldn't call me a taxi, because I didn't have the app on my phone to do that (why would I? - I'm a visitor) so I had to use a hotel car, which was more expensive. These may be minor irritants, but I was only in the hotel for 15 hours, and most of that time I was asleep. These problems suggest to me that the Chancery Pavilion has a problem with its staff not understanding that their attitude of helpfulness is the most important thing for guests' satisfaction. But having a room key system that works would be an advantage. Would I return to or recommend the Chancery Pavilion again? No.

Room Tip: Make sure they give you two room keys - one may work!
See more room tips
  • Stayed: January 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 9 January 2018

Dear Guest,

Thank you for taking the time off to share your valuable feedback. I would like to apologize for the issues you may have faced. The points mentioned by you have been noted and addressed internally. We constantly strive to deliver better each day and we assure to welcome you back to our improved services.

Warm Regards,
Simarjeet Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (963)
Traveller rating
Traveller type
Time of year
Language

40 - 46 of 963 reviews

Reviewed 7 January 2018 via mobile

Good hotel wd very good staff be it front desk , room service, concierge. House keeping team of Ajit and others were very helpful. Not only food was good but the restaurant staff were very courteous. Will come back again

Stayed: January 2018, travelled with friends
Thank 204deepakc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 9 January 2018

Dear Guest,

We are delighted to hear from you! We constantly strive to deliver the best experiences to our guests and your comfort is of utmost importance to us and we are happy to know that you enjoyed your stay. Your appreciation towards Ajit and team will be conveyed and I'm sure it will motivate them to deliver better.

We eagerly look forward to welcome you back to our improved services at The Chancery Pavilion!

Warm Regards,
Simarjeet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Room: Comfortable and clean but worn. Carpet was stained and couch was very worn, showing holes. Beds are comfortable. Plenty of outlets and lighting. There was an issue with the air ventilation in the bathroom which was addressed promptly. Electronic thermostat with a very quiet central air conditioner was very nice.

Housekeeping: Vinod and Anji provided superb service. There were never any mistakes when the room was serviced and laundry was returned promptly.

Food: Best hotel food I have ever experienced with superior selection and quality for both western and eastern tastes alike. I ate the hotel food multiple times a day and never had any "issues".

Cleanliness: The bathroom was slightly moldy and I heard this was an issue in other rooms from my other colleagues. I'm not sure how often the gym equipment is sterilized or cleaned as I was told I could not do it myself. I did see a mouse or rat crawling around in the bar area. I pointed it out to the staff and they didn't seem concerned, so clearly pest control is an issue, although it's worth noting I never saw any obvious signs of insect infestations. There was a pull-out drawer in our room with dirty glasses and a used pacifier in it...probably hadn't been looked at by hotel staff in a while.

Overall it was a good stay and I would stay here again.

Stayed: January 2018, travelled with friends
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 7 January 2018

Dear Guest,

We are delighted to hear from you! We constantly strive to deliver the best experiences to our guests and your comfort is of utmost importance to us. However, I'd like to apologize for the inconveniences you faced during your stay with us.

Your appreciation towards Vinod, Anji Reddy and team will be conveyed and I'm sure it will motivate them to deliver better.

We eagerly look forward to welcome you back to our improved services at The Chancery Pavilion!

Warm Regards,
Simarjeet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018 via mobile

It was very nice staying at The Chancery Pavilion. Hotel staff is very humble and understan lds the needs to guests very well. Special thanks to Suman Sharma for courtesy demonstrated by her yesterday.

Stayed: January 2018, travelled on business
Thank Sukesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 7 January 2018

Dear Guest,

We are delighted to hear from you! We constantly strive to deliver the best experiences to our guests and your comfort is of utmost importance to us. It is highly satisfying to know that you had a pleasant stay with us. Your appreciation towards Suman Sharma awill be conveyed and I'm sure it will motivate to deliver better.

We eagerly look forward to welcome you back to The Chancery Pavilion!

Warm Regards,
Simarjeet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

Stayed first time in this hotel and found it good in respect to staff attitude (Rakesh & Deepak), Room, Services, Cleanness and Food. The hotel is situated in the center of the city just opposite to Bengaluru Club.

  • Stayed: January 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Saurabh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 7 January 2018

Dear Guest,

We are delighted to hear from you! We constantly strive to deliver the best experiences to our guests and your comfort is of utmost importance to us. It is highly satisfying to know that you had a pleasant stay with us. Your appreciation towards Rakesh, Deepak and team will be conveyed and I'm sure it will motivate them to deliver better.

We eagerly look forward to welcome you back to The Chancery Pavilion!

Warm Regards,
Simarjeet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Excellent service from staff especially Anjireddy. Everything was provided on time. We were very happy with cleaning and staff, Sunil and Vikash.

We will definitely be staying here again and will happily want to stay and highly recommend the sixth floor all thanks to Anjireddy.

Room 618 and 632.

Stayed: January 2018, travelled with family
Thank Joshua J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 7 January 2018

Dear Guest,

We are delighted to hear from you! We constantly strive to deliver the best experiences to our guests and your comfort is of utmost importance to us. It is highly satisfying to know that you had a pleasant stay with us. Your appreciation towards Sunil, Vikash, Anjireddy and team will be conveyed and I'm sure it will motivate them to deliver better.

We eagerly look forward to welcome you back to The Chancery Pavilion!

Warm Regards,
Simarjeet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Service and ambiance is good. Prefer to stay again. Floor supervisor Mr. Rakesh amin and Gopu Ranjan had given very good service .i am stay hear good comfortable and i like hear have a good poolside
Bency George

Stayed: January 2018, travelled on business
Thank Bency E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryHotels, General Manager at The Chancery Pavilion, responded to this reviewResponded 7 January 2018

Dear Guest,

We are delighted to hear from you! We constantly strive to deliver the best experiences to our guests and your comfort is of utmost importance to us. It is highly satisfying to know that you had a pleasant stay with us. Your appreciation towards Rakesh, Gopu and team will be conveyed and I'm sure it will motivate them to deliver better.

We eagerly look forward to welcome you back to The Chancery Pavilion!

Warm Regards,
Simarjeet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bengaluru hotels
The Pride Hotel
#51 of 729 in Bengaluru
824 reviews
Richmond Town
The Chancery
The Chancery
#108 of 729 in Bengaluru
343 reviews
Show Prices
Show Prices
Show Prices
J.P. Nagar
Quality Inn Shravanthi
Quality Inn Shravanthi
#237 of 729 in Bengaluru
151 reviews
Jayanagar
The President Hotel
The President Hotel
#136 of 729 in Bengaluru
210 reviews
Cubbon Park
Springs Hotel & Spa
Springs Hotel & Spa
#90 of 729 in Bengaluru
258 reviews
Show Prices
Show Prices
Show Prices

Been to The Chancery Pavilion? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Chancery Pavilion

Address: 135 Residency Road, Bengaluru 560025, India
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Spa Hotel in Bengaluru
#48 Luxury Hotel in Bengaluru
#92 Business Hotel in Bengaluru
Price Range: $80 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Chancery Pavilion 4.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Chancery Pavilion is a 225 room, 5-star hotel set on an elevation amidst the heart of Bangalore's central business district on Residency Road. With its close proximity to key places of interest, The Chancery Pavilion is the perfect destination for business travelers, tourists, medical visits and even quick getaways. With state-of-the-art banquet facilities spread over 20,000 sq. ft. this hotel is the ideal place to facilitate corporate workshops, wedding receptions or even informal gatherings. Signature restaurants offer the finest food and beverage experience serving Indian and global delicacies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Priceline, getaroom.com, TripOnline SA and Evoline ltd so you can book your The Chancery Pavilion reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Chancery Pavillion

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing