The Chancery Pavilion looks like a lot of aspiring mid-to-upper range ('upscale') hotels - impressive approach, uniformed concierge, big lobby, muzak (how do the staff stand it!)
The rooms are perfectly well appointed. But it is let down by the staff's attitude.
I ordered a cheese sandwich and a cup of tea in the cafe at about 5pm. After five minutes the waiter apologetically explained that they didn't have cheese. OK, I said, a veg sandwich - but could you put the lights on - it's getting dark and I want to read the paper. After 10 minutes no response. After 20 minutes no lights and no sandwich. I had to insist that they turn the lights on (by now it was quite dark) - and they went off again after five minutes. The excuse: 'we turn the lights on at 6.30' - irrespective of how dark it actually is! On the two occasions I tried to use my room key card it did not work, so I had to traipse all the way to reception to get it fixed - and got no apology for the time and effort I'd wasted. Then when I came to get a taxi to the railway station, it turned out that they couldn't call me a taxi, because I didn't have the app on my phone to do that (why would I? - I'm a visitor) so I had to use a hotel car, which was more expensive. These may be minor irritants, but I was only in the hotel for 15 hours, and most of that time I was asleep. These problems suggest to me that the Chancery Pavilion has a problem with its staff not understanding that their attitude of helpfulness is the most important thing for guests' satisfaction. But having a room key system that works would be an advantage. Would I return to or recommend the Chancery Pavilion again? No.
- Official Description (provided by the hotel):
- The Chancery Pavilion is a 225 room, 5-star hotel set on an elevation amidst the heart of Bangalore's central business district on Residency Road. With its close proximity to key places of interest, The Chancery Pavilion is the perfect destination for business travelers, tourists, medical visits and even quick getaways. With state-of-the-art banquet facilities spread over 20,000 sq. ft. this hotel is the ideal place to facilitate corporate workshops, wedding receptions or even informal gatherings. Signature restaurants offer the finest food and beverage experience serving Indian and global delicacies. ... more less
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- Also Known As:
- The Chancery Pavillion