I ended up staying 3-nights at this hotel. I have mixed emotions about this property but will still give it an “average” rating because I feel the value is there. It is definitely not a property for the discerning traveler. India is getting more and more difficult to find a "luxury" property at an affordable rate, with good service, clean rooms, good food and amenities. I would consider this a 3-star property.
I tried to make a reservation on-line by contacting the hotel’s email address directly. I never got a response. I then tried to call to make a reservation and they said they would call me back. No one called me, so I then called them again before I finally was able to make a reservation.
The location was good for me and it was easy to take a tuk-tuk quickly almost everywhere I needed to go.
Like so many businesses in India, they have good intentions but fail to update or maintain their properties. The carpet in the hallways needs to be repaired, re-stretched and cleaned. Doors and windows throughout the hotel are dirty. The furniture in the room was tired, dented, scratched and worn. A/C is loud. I had water in my bathroom and it has clearly been an issue as some of the tile is warped. The housekeeper just mopped it up everyday. The sink faucet was loose and water pooled behind it. The walls needed to be re-painted. Room service trays were left in the hallway from the night before until late the next morning.
Although the room was generally clean, the housekeeper needed to do DEEP cleaning. Most of the mirrors were dirty and the shower stall needs a deep cleaning on the glass. At least the sheets were clean. They are stingy with fresh towels!
I was given a smoking room and I should have changed immediately as the room reeked of it. It still smelled of smoke after housekeeping came and sprayed. Smoke entered the room from below, above and next door. So if you are a non-smoker, make sure you request a non-smoking room. The air freshener they use throughout the hotel is a very strong floral smell and upset my allergies. But it is needed, because if you went to an area without, the area smelled.
I got really irritated when a housekeeper rang my bell after 10:30 pm to return some laundry for the day. I was in a deep sleep. Someone from the front desk called after 11 pm the same night and said “sorry”. Then I did not receive a wake-up call as requested the next morning. The next night another buzz at 11 pm with room service trying to deliver milk to my room that another room had ordered.
I did not care for phone calls daily or knocks at the door to see if I had any laundry. And the day of check-out while at breakfast the housekeeper ad hcleaned my room. Clearly a lack of communication with housekeeping and the front desk.
Most hotels I have ever stayed at take a credit card imprint to guarantee the room stay. But at Goldfinch, they charged it right then, (but only for 1-night) even though I said I would pay cash when I check out for the total bill. So it took 3-transactions, verses one had they just guaranteed the payment initially.
Only a couple of staff persons have a good command of English and are use to dealing with foreigners. As a westerner, I would rate it only as “average”.
I needed a doctor. The staff did not know off hand who to call. They called back later after I persisted to find one.
Room service was pretty prompt but their prices do not match what is on the menu. Getting them to understand what you want is difficult. The food was average, but not presented very nicely. Good value for the money though. I had a grilled tomato and cheese sandwich, and a waldorf salad. Another time I had mixed noodle. I ordered chicken and veg, but they sent beef and chicken, and I do not eat beef.
The included breakfast is pretty good with fruit and mostly Indian dishes, but I was thankfully able to order an omelet. By the third day, the spread was tiresome with little variety. I found the other 2-restaurants did not have enough variety for vegetarians or a lighter continental fare so I did not partake.
There was an outdoor function going on at the banquet room below me and I heard loud thumping and music until 11:30 pm. This was another blow to my much needed rest.
The best part for me was the bar, although too dark. The staff spoke pretty good English and the value was exceptional for Happy Hour which last until 8 pm.
With updated rooms and furniture and a better trained staff, this has a potential to be a good property! Currently I am unable to recommend for the discerning traveler. But if you just need clean sheets and a comfortable room, Goldfinch will do.
- Official Description (provided by the hotel):
- Goldfinch Mangalore is a true boutique hotel and the first of its class in Mangalore. Perched in the heart of the city, this 56 room luxury hotel meets all the standards as well as the facilities and amenities that guests can expect from a pioneering luxury boutique hotel. Walk in to savor a new world of hospitality. ... more less
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- Also Known As:
- Goldfinch Hotel Mangalore