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“Nice building full of nasty, malicious staff and managers.” 1 of 5 bubbles
Review of Tom's Old Mansion

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Tom's Old Mansion
Ranked #207 of 411 Kochi (Cochin) B&B and Inns
London, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice building full of nasty, malicious staff and managers.”
1 of 5 bubbles Reviewed 7 December 2011

So we turn up in Fort Cochin and decide to treat ourselves to a slightly nicer hotel (compared to our tight budget) and a funny name-sake hotel for me. Silly idea.

We turned up, no problems there, and with a lack luster sigh shown to a downstairs room. The mould smell hit us the second the door opened and we quickly asked for a different room. We were taken up stairs to the larger and nicer rooms and got relaxed. A problem arose a few minutes later. We noticed that the shower didnt work at all and needed a plumber. That first guy said 'No problem, we'll get a plumber this afternoon and it should be fixed by the eve'. All fine in our opinion so we made to leave the hotel for lunch.

At the reception, a surly man asked us to pay the total sum of the stay up front to confirm the room. He also said this was an Indian Law (one of many many lies we were told on this trip in general but one of the first we were told by a hotel. No such law exists.) We said that we would gladly pay for the room but we'd like to see the shower fixed first as the receptionist would only have to wait for the evening to get his money. This was a problem. Quick denial of a plumber being needed at all and another, ruder demand for money. We repeated our stance. The manager suddenly comes to the scene and starts screaming at us. He shouts that if we don’t pay now we can get out, that he doesn't care what we think and that if we wanted a plumber that we could pay for one because he wasn’t going to. The manager was physically aggressive and I thought he was going to attack us. My wife felt very worried. We quickly left, making sure we told him that we would write the appropriate review to compliment his service. (If you're reading this Old Tom's Mansion; you're welcome.)

The irony is, there were Christian sayings and Bible quotes on the walls all over the hotel.

We crossed over the road and stayed at Sonnetta Homestay for half the price and double the service. Do not give Tom's Old Mansion, Princess St, Fort Cochin your money.

  • Stayed July 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank EternalCoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaison W, Manager at Tom's Old Mansion, responded to this review, 3 November 2012
Sorry for the trouble cost for you. Till march Toms Old mansion was run By Destination Holidays In fortcochin.Now we the owner is taken the porition and renovated it . Recently the tourist Information counter in run by the tourist desk peole and we getting excellent reviews of it. Once again i am sorry for what happened to you.
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51 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Tom's Old Mansion

Property: Tom's Old Mansion
Address: Princess Street | Fort Cochin, Kochi (Cochin) 682001, India
Region: India > Kerala > Kochi (Cochin)
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #207 of 411 B&Bs / Inns in Kochi (Cochin)
Price Range (Based on Average Rates): $
Hotel Class:2 star — Tom's Old Mansion 2*
Number of rooms: 15
Official Description (provided by the hotel):
A 150 year old heritage home situated in Princess Street in the heart of Old Cochin. Large A/C and non A/C rooms with attached bath, cable TV, wifi, hot water, travel desk, restaurant and doctor on call. Easy access to the Chinese fishing nets, St.Francis. church,Basilica and the beach. ... more   less 
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Also Known As:
Tom's Old Mansion Kochi (Cochin), India - Kerala

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