Great location (close to town center, transport and private stands, etc.) and basic structure, room accessories, bathroom fittings, etc. are well-done/high-end. Staff was generally helpful. However, the room was poorly maintained, with a musty smell and dirty/dusty counter-top and chair. Counter-top panel was peeling off and not-too-clean phone had no instructions on how to use for various services. Linen and bathroom were clean, though. Corridor was dingy and had a similar musty smell. Basement level bar was also a bit disconcerting as inebriation started early in the day and went on till the wee hours. Food options did not start till 8 a.m., but there are restaurants nearby, although a coffeemaker would have been helpful. Important: the bottled water that comes with the room is not sealed, so please ask for a new bottle (have to pay, but worth it for one's health).
- Official Description (provided by the hotel):
- Hotel Icon Classic is a business hotel situated bang at the heart of Kottayam city. We let you experience a whole new level of hospitality with our well-furnished rooms, delectable cuisine and prompt service. Our hotel could be the perfect stopover for those heading out to Kumarakom. We also take over the hassle of arranging customised tour packages for guests and ensure that they get to see & experience all that matters, while having a pleasant stay with us. ... more less
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- Also Known As:
- Hotel Icon Classic Kottayam, Kerala, India