I know we are at the same place reviewed many times in tripadvisor.com, but it is nothing like described. The Windsor House and The Heritage Resort are one and the same. Check-in is done for both at The Windsor. Maybe The Heritage Resort used to be a nice place. It really has the potential. The grounds have many venues that look like they used to host functions, including an outdoor ‘amphitheater’. Now just mosquitoes and the odd crow reside in them. The pools look nice, but are definitely devoid of people. Where are the guests in such a well-reviewed hotel? The proclaimed Ayurvedic Spa is a small building at the end of a long walk. I tried to check it out for my wife two separate times. The first time there was a lady who disappeared into a back room as I approached. That was the extent of life there. The second time the place was empty. I never got to talk to anyone and there were no brochures. The hotel website advertises sunset boat rides. I went to the pier and could not locate anyone to discuss options. Wireless access is advertised but was not available in our assigned room. Front Desk Management refused to do anything about the problem. After failed discussions with the desk staff another Manager was brought forward. He authorized a move to a room where the wireless worked. It is unfortunate we have 2 nights booked here. The new room in The Windsor is pleasant. The air con works and the shower is sometimes hot. There is so much that could be done with this location!
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- Also Known As:
- The Lake Village Heritage Resort Kottayam, Kerala, India