We paid in advance for 1nite in this hotel trough expedia site and showing the printed page of our reservation while chek in. The staff seem understand english but then he show us the hotel tariff ! We check in with hope to get shower (7.30PM) but the hot water is not work. I call the housekeeping and no one hang up. I call reception and ask for the hot water, but then he said 'Im sorry mam actually there is NO HOTWATER AT NITE!' Well, we had long journey from Allepey after saw Snakeboat Race n feel dirty so i force my self to had a cold shower. My husband call room service and want to order some food, after mentioning the food we order, the staff answer on the phone like this 'if u order room service u have to pay the tax also, the price is not included, so can u pay as we charge for room service?' Omg that was ridiculous, they think we dont want to pay? how they manage the staff to speak like that? Around 9PM We going down directly to the restaurant, small room with dimmy light, and no staff/waiter stand by. My husband ask to reception if restaurant still open, and is possible to order beer/coctails, they said 'Im sorry sir this is a Muslim Hotel so we dont provide Alcohol here' .. oh OK! we walk abit to the front side to find some drink and food. The room(4th floor) was spacious but less clean. The Bed matras was very hard like a Rock, Thank God we just overnite at Kottayam and cant wait to check out early morning and go to Munnar. Morning 6AM we checked and still NO HOTWATER! As my husband had enough suffer with all bad service of this hotel, we packed and Finally 7AM we go to reception to confirm check out after bfast. I remember lastnite he said bfast start at 7AM. But he confirm n said "Im sorry mam, actually the breakfast start at 7.30' How tricky was it? Again we dissapointed and hv to find bfast in other place. Only dissapointment we had during our stay in this hotel, very very bad service and no hospitality at all, if u dont want the same experience as we had, pls DONT stay in this hotel!
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- Also Known As:
- Orchid Residency Hotel Kottayam
- Orchid Residency Kottayam, Kerala, India