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Hilton Garden Inn Trivandrum
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Reviews (779)
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All reviewsbusiness hotelbusiness triprecommend this hotelexcellent hotelrestaurant staffduty managerthe heart of the citydinner buffetmg roadvalue for moneycourteous staffcentral locationexcellent stayfood qualityroom servicegreat hospitalitypleasant stay
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7 - 12 of 779 reviews
Reviewed 2 weeks ago

I have stayed at the Hilton Garden Inn before and have always enjoyed my stay during business trips. The rooms are spacious and clean with well appointed amenities. The staff is very helpful and always available to solve problems, big or small.

  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank philgraves62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jai_Chugh_GM, General Manager at Hilton Garden Inn Trivandrum, responded to this reviewResponded 2 weeks ago

Dear Guest,
Greetings from Hilton Garden Inn,Trivandrum
Many thanks for your heart-warming review. It has been a pleasure to have you stay again with us at Hilton Garden Inn Trivandrum, and we appreciate you taking the time to share your experience on TripAdvisor. We are excited to hear that our accommodation, facilities and the overall service made such a positive impression, delivering to a great experience throughout your stay. Your generous appreciation of our hospitality has been conveyed to all our concerned staff, the hotel’s assets. Feedback such as yours that helps us continues, unwavering towards our goal of perfection in everything we do. We look forward to the opportunity of welcoming you back again at Hilton Garden Inn Trivandrum. Should you need any assistance, please contact me at Jai.Chugh@hilton.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

The staff were very receptive and ready to help. There restaurant chef is quite good and helpful too. Also the staff at the floor levels are pretty good, smiling and always ready to help. Based on location this is a smart business hotel.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank DMaitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jai_Chugh_GM, General Manager at Hilton Garden Inn Trivandrum, responded to this reviewResponded 2 weeks ago

Dear Guest,
Greetings from Hilton Garden Inn,Trivandrum

Thank you for taking a moment to share your experience on TripAdvisor . I am happy to hear you found our services to your liking and that we were able to exceed your expectations. Thank you for your appreciation of our team members. I have shared the feedback directly with them. All of our staff believes in providing excellent service .

We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.



Sincerely,

Jai Chugh
General Manager
Hilton Garden Inn Trivandrum
Jai.Chugh@Hilton.com
+91 471 660 0000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Has stayed here twice earlier during September and November, 17. The room was very clean and had adequate space. The bathroom is quite small but the shower in the bathroom was very modern with lot of options. The Breakfast spread was extensive and the food tasted good. Couldn't try dinner there. The swimming pool was neat and clean.

One thing i didn't like is that the reception staff asked for security deposit of Rs 2000 before check-in even when my whole stay has been already paid for, which i have not found in any other similar branded hotels. However, i didn't pay the deposit, as it didn't felt right and they have also not insisted on the same. However, even during my second stay, the same reception staff again asked for security deposit. At the very least they should ensure that their regular visitors are not bothered with security deposit.

Other than this, my overall stay in Hilton was very good and would again visit the hotel in near future.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank Arun K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jai_Chugh_GM, General Manager at Hilton Garden Inn Trivandrum, responded to this reviewResponded 2 weeks ago

Dear Mr Arun ,
Greetings from Hilton Garden Inn Trivandrum!
Thank you for choosing to stay at Hilton Garden Inn Trivandrum again and for sparing your valuable time to share your feedback. It is a pleasure to know that you were happy with our service and attitude. I am disappointed to read of the inconvenience caused to you regarding the security deposit. As all 5 star properties, a deposit is requested upon your check in ( Credit card or cash )in order to offer you a faster and hassle free check out . I have taken note of your comments and addressed to the respective department for review, so as to avoid future occurrence. We hope you will visit us again, and give us another opportunity to demonstrate the high standards of service that are typical of Hilton Hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I highly recommend this hotel! The service is excellent and the food is amazing. Special thank you to Vishal and staff that made my mother and my aunts feel like it was their home away from home during their two-week stay. There is an abundance of authentic Indian food and Western food buffet style that can also be made to order. It is extremely clean and just what you would expect from a Hilton. Great stay each time. Thank you.

  • Stayed: February 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Reena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jai_Chugh_GM, General Manager at Hilton Garden Inn Trivandrum, responded to this reviewResponded 2 weeks ago

Dear Ms Reena,
Greetings from Hilton Garden Inn Trivandrum!
Thank you for choosing the hospitality of Hilton Garden Inn Trivandrum for your stay and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you and your family enjoyed the stay with us, and thank you very much for sharing the gracious comments.Again, thank you for letting us know that we made your stay a special and cherished one . We are excited to hear that our accommodation, facilities and the overall service made such a positive impression, delivering to a great experience throughout your stay. Feedback such as yours that helps us continues, unwavering towards our goal of perfection in everything we do please be assured that your compliments will be shared with my entire team. We look forward to welcoming you back to Hilton Garden Inn Trivandrum in the not too distant future. Should you need any assistance, please feel free to reach me on Jai.Chugh@hilton.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Good and decent place to stay in an excellent location . Hotel staffs are really helpful and would specially like to thank Mr Salim and Mr Kiran ( front office ) for all assistance and help provided during my stay .

Stayed: March 2018, travelled on business
2  Thank Athulliya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jai_Chugh_GM, General Manager at Hilton Garden Inn Trivandrum, responded to this reviewResponded 2 weeks ago

Dear Ms Athulliya,

Thank you for taking a moment to share your experience. I am happy to hear you found our services to your liking and that we were able to exceed your expectations. Thank you for your appreciation of our team members. I have shared the feedback directly with them. All of our staff believes in providing excellent service and I agree with you that Salim and Kiran are very good at there job!

We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Sincerely,

Jai Chugh
General Manager
Hilton Garden Inn Trivandrum
Jai.Chugh@Hilton.com
+91 471 660 0000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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