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St Laurn Business Hotel
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Reviews (629)
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All reviewskoregaon parkmidnight buffetvalue for moneygerman bakerytaj vivantafront office staffprime locationroom serviceosho ashramhotel is excellenthis teamnice servicewelcome drinkmain roadluxury hotelbreakfast spreadthe heart of the city
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4 - 9 of 629 reviews
Reviewed 2 weeks ago

Stayed for a night on a business trip last night. Noisy Air conditioning not working in the night. Very old bedding & towels. No bathroom mats, tissues available.
NO HOT WATER in shower.
Ultra low quality Toiletries of . All new untrained staff at front office.
Worst was morning breakfast with roaches on the buffet tables. Chef with most untidy clothes. Stale bun sandwiches. Felt like puking in dining room itself.
Complete waste of money.

Room Tip: its not at all good what it appears in photos.
  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Monisshamsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StLaurnHotelPune, General Manager at St Laurn Business Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from St Laurn Hotel Pune !!

Kindly accept our apology for the dissatisfaction and inconvenience caused to you.

We have taken your feedback seriously with the concerned departments for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in the respective areas so as to let our valued guests have a pleasant experience and always maintain confidence in the services of our hotel.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

With renewed apologies,
Rakesh Roshan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Never expected to get such a warm reception and service. The hotel is located right in the heart of the city. It has a team dedicated staff who are very courteous and helpful. Buffet breakfast and dinner are nice and elaborate. Rooms are good and specious, bath room as well. I would definitely recommend this hotel for all visitors in Pune.

Stayed: April 2018, travelled on business
Thank Subashis N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StLaurnHotelPune, General Manager at St Laurn Business Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from St Laurn Business Hotel, Pune !

Thank you for your time given to express your wonderful feedback about your visit to our property.

We are delighted to know that your overall stay at the hotel was excellent and the hotel suited your needs perfectly.

I have also shared your feedback with the team and our associates, which truly drives us to give our very best.

At The St Laurn Hotel we take St Laurn in ensuring our customer’s satisfaction. We deeply value your relationship with The St Laurn Hotels and are committed to provide you the highest level of services.

If you have any further queries or comments, please feel free to contact me directly.
Looking forward to welcoming you at St Laurn, Pune.

Warm Regards,
Rakesh Roshan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

St laurn hotel is really best .there seen is look really appreciate.restuarant look also beautiful..there decoration of food really amazing...welcome drinks and starter also very good.i really appreciate this service by dibyajyoti....thanks their all stafff

Stayed: March 2018, travelled with friends
Thank Ajit V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StLaurnHotelPune, General Manager at St Laurn Business Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from St Laurn Business Hotel, Pune !

Thank you for your time given to express your wonderful feedback about your visit to our property.

We are delighted to know that your overall stay at the hotel was excellent and the hotel suited your needs perfectly.

I have also shared your feedback with the team and our associates, which truly drives us to give our very best.

At The St Laurn Hotel we take St Laurn in ensuring our customer’s satisfaction. We deeply value your relationship with The St Laurn Hotels and are committed to provide you the highest level of services.

If you have any further queries or comments, please feel free to contact me directly.
Looking forward to welcoming you at St Laurn, Pune.

Warm Regards,
Rakesh Roshan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I had really enjoy my food in st laurn hotel.there ambience food quality best.i recommend to all my friend also this hotel is best .specially thanks to mr diya jyoti who will get me excellent service thanks all......

Stayed: March 2018, travelled with friends
Thank Kamlesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StLaurnHotelPune, General Manager at St Laurn Business Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from St Laurn Business Hotel, Pune !

Thank you for your time given to express your wonderful feedback about your visit to our property.

We are delighted to know that your overall stay at the hotel was excellent and the hotel suited your needs perfectly.

I have also shared your feedback with the team and our associates, which truly drives us to give our very best.

At The St Laurn Hotel we take St Laurn in ensuring our customer’s satisfaction. We deeply value your relationship with The St Laurn Hotels and are committed to provide you the highest level of services.

If you have any further queries or comments, please feel free to contact me directly.
Looking forward to welcoming you at St Laurn, Pune.

Warm Regards,
Rakesh Roshan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had a family function arranged at the hotel where in the hotel FNB manager Mr. Rajib sethi and his staff did a splendid job from arranging the setup till the last person to have lunch.
I was worried with the number of guests accommodating into the restaurant but with cooperation of the staff all went good.
I would really like to thank Mr. Rajib sethi again for his fabulous hospitality.

Stayed: March 2018, travelled with family
Thank Nikhil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StLaurnHotelPune, General Manager at St Laurn Business Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from St Laurn Business Hotel, Pune !

Thank you for your time given to express your wonderful feedback about your visit to our property.

We are delighted to know that your overall stay at the hotel was excellent and the hotel suited your needs perfectly.

I have also shared your feedback with the team and our associates, which truly drives us to give our very best.

At The St Laurn Hotel we take St Laurn in ensuring our customer’s satisfaction. We deeply value your relationship with The St Laurn Hotels and are committed to provide you the highest level of services.

If you have any further queries or comments, please feel free to contact me directly.
Looking forward to welcoming you at St Laurn, Pune.

Warm Regards,
Rakesh Roshan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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