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“They have the customer service attitude.”

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The Royale Jaisalmer
Ranked #19 of 103 Hotels in Jaisalmer
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“They have the customer service attitude.”
5 of 5 bubbles Reviewed 5 January 2012

Only thing that is wanting is they should accept payment by cards.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank weyeskay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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511 reviews from our community

Traveller rating
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    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Any
English first
Mumbai
Level Contributor
194 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 1 January 2012

We booked this hotel based on the Tripadvisor reviews. The property was a bit of a disappointment in terms of the location as well as the approach. The front is covered by another old property and the door is not visible. The approach is a dirt road which does not give a very good impression of the hotel. There is a pool (which you cannot use in winter). We had booked and were originally allotted the poolside rooms. These are not great and on our request, we were shifted to rooms inside. The poolside rooms have virtually no windows and are small. The overall maintenance of the hotel can be better. The good part is the owner himself - Mr Harish Sharma, who takes care of everything that you might possibly need or have a problem with. The rooftop restaurant has a great view but the food is average. Though the hotel advertises free Wi-Fi next to the pool, it was not working on the 3 days that we stayed here.

The place has a lot of potential and needs to be really refurbished for the property to move to a "excellent" category.

Room Tip: Do not choose the poolside rooms they are cold and lack ventilation. There is a large room on the fi...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Debabrata19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larnaca
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 31 December 2011

The reception staff were rude and unfriendly. More interested in listening to their iPod and reading the newspaper than offering assistance. Room was dire. No fly screens so couldn't open the window to let in fresh air. Bathroom was weird, had to step over the shower tray to get to the toilet. The hotel has a raw sewerage stream running around it so walking out at night was risky in flip flops.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Lizoggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 20 November 2011

This new-build hotel 5 mins walk from the entrance to the fort would be a good budget place, but at 1,500-1750 rupees a night it is disappointing and far too expensive. (We switched to an excellent heritage place inside the fort which was cheaper and better). The TripAdvisor reviews below are much too positive.
Our two rooms were average, with small windows and no views. The bathrooms were very basic and the shower didn't drain. Not that it was important, but the TV didn't work either.
The food at the rooftop restaurant was average-to-poor and the staff needed better training.
It's not a dreadful place (I live in India and have seen far far worse), but it's just not that great. On the positive side, the owner is very helpful and the smallish swimming pool is a bonus.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AdamWP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfortville, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

I recommend this hotel because it deals with most of what i was looking for while travelling with my parents in India. The owner Harish Sharma is great, don't hesitate to ask him anything he'll do anything to help (taxi service, desert tour, city tour, shopping, etc.). We stayed in the poolside rooms that are basically very calm. They are maybe a little small and stuffy but overly cosy, and very colourful in general. The service is good if a bit slow just like any other place in India but the people are helpful and present. The view from the rooftop restaurant is amazing. There is an advantage of being outside the fort and of having such a rooftop, it is the view it gives of it. The rooftop is particularly great at night, there is local music arranged as well plus ample space including a cushionned area. Thanks to all of you for the service at Royale!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jojolajpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nagpur, India
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 11 November 2011

Right from the booking process, I was having high expectations of this property. The owner of the property Mr.Harish Sharma takes personal interest in the well being of his guests. On reaching the property, it was like a pleasant dream. The overall decor of the property is in the regional Rajasthani style and is quite rightly colourfull. The rooms are also richly Rajasthani in decor and give an experience of a Heritage property, though this is just 3-4 years old. The Swimming pool is nicely located giving ample privacy. The attached Cake shop is a must visit for its chocolates and Apple pie etc. The roof top restaurant has a breath taking view of the fort. The dinner was a little bit dissappointing in taste. Breakfast was however quite refreshing. They also assist in arranging a desert safari at SAM sand dunes. The property has ample parking space and also provides complimentary accomodation and food to the drivers accompanying their guests. Over and all, Thanks to Mr.Sharma and his staff for making our trip a memorable event.

Room Tip: Most of the rooms on the first floor have a beautiful view of the fort.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank anandnatekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaka City, Bangladesh
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 9 November 2011

This is so far one of the best hotels I ever stayed in. Very well located, you will find everything very near to your hotel. We booked a cottage which was superbly decorated in traditional Rajasthan style, with all modern amenities. The cottage was clean, spacious and very well maintained. Have a good swimming pool to cool you in the heat of Jaisalmer. The overall environment is very good and comfortable. They also arrange desert trip and safari, so you can plan your whole trip from there. I would suggest all to check the rates in the near by markets before you book one.

Overall, a wonderful stay. I will certainly recommend this hotel and stay here in my next trip in jaisalmer.

Room Tip: Chose cottage rather than rooms. May be costly, but worthy.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travellor_bd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royale Jaisalmer

Property: The Royale Jaisalmer
Address: Dhibba Para | opposite Gorakh Haveli Hotel, Jaisalmer 345001, India
Region: India > Rajasthan > Jaisalmer
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #19 of 103 Hotels in Jaisalmer
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Royale Jaisalmer 3*
Number of rooms: 21
Official Description (provided by the hotel):
Hotel The Royale Jaisalmer is run by a family - Mr. Harish Sharma and his wife, Arrti Sharma. We make our guests feel that they are staying at their home and not a hotel. ... more   less 
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Also Known As:
The Royale Jaisalmer Hotel Jaisalmer
The Royale Hotel Jaisalmer

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