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Reviewed February 17, 2011

It happened to be one of those weekends where we just wanted a break from the routine burn-outs, so we logged on to tajhotels.com and figured that The Gateway Hotel in Coonoor was worth a try. Booked out a Taj Holidays 4D/3N package (minimum 2 nights' stay) for INR 17250 (includes breakfast, meal credit, sightseeing package and others).

Loved the environment and ambience on arrival. We were garlanded and offered a befitting welcome drink and escorted towards the rooms. The hotel staff were friendly and walked us through a couple of rooms, following which we froze on a Superior Room on the first floor of one of the blocks.

The room was lovely and nearly everything was perfect. Extremely prompt service by all ranges of staff (some of them extremely talented) made our experience absolutely fantastic and as good as clockwork. Excellent food across breakfast, lunch and dinner was a treat, with delectable dishes right on dot - made to order. We had a lovely experience in the badminton court, the gym, the in-house theater and at the ayurveda center - lots of activities kept us going throughout the day.

While everything went absolutely well with our stay, these are the very small things I'd suggest The Gateway Hotel should take care of. Taking care of these really miniscule things would make anyone's stay absolutely perfect:

1) Regional TV Channels: I was surprised to notice that the prominent TV channels of the south weren't available (notably channels from the Sun Network, select Asianet ones). I later on discovered that the hotel has an in-house setup tuned to receive a pre-determined set of channels and that they weren't able to tune us in to the regional channels we ideally wanted to have.

2) Internet access - Speed: Ideally, these properties should offer free high-speed Internet access. Nevertheless, I chose to check it out for a while. While signing up for the hotel's paid access, it was advertised that the hotel was equipped with a 4Mbps connection. A speed test I ran very early in the morning indicated that the actual speed was just around 256Kbps. The only site you could access for free was www.google.com.

3) Internet Access - Packages: The Internet access packages are real-time-bound and not "hop on, hop off", i.e. if you bought a package for 1 hour, you would ideally need to remain connected for one continuous hour from the moment you activate the package in order to take full advantage of it. You won't be able to hop off and hop on at any time beyond the timeframe you signed up for it. Not good value for money at all when it comes to connectivity for the business traveler. I would ideally want to connect for a total of 60 minutes across 24 hours - that's true value for money for me.

4) The mattresses: Not really an issue here, but the mattresses we had in our room seemed to have inclined over time as a result of lack of maintenance. Ideally, sensitive mattresses need to change orientation regularly so that the evenness of the mattress is maintained throughout.

5) Room Heater: One of my biggest peeves. The room heater failed to keep our room warm. Ideally, radiators could be installed to better radiate the heat and effectively keep the room warm.

6) Sleep Quality: I strongly feel that the comforters/sheet combo should be slightly heavier, in such a way that the sheets literally cuddle your body to keep warm while its cold outside. Given the comforter/sheet combo was lighter than expected, it took quite a while to warm up under the sheets!

Overall, we had a lovely time and we are absolutely sure we're going to return soon. If at all you want to have a splashing time in Coonoor on a slightly higher budget, I would strongly recommend The Gateway Hotel in Coonoor. It's bliss every moment.

  • Stayed: February 2011, travelled as a couple
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Thank RoadOnFire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 13, 2011

The hotel is old but well-maintained, the wooden floors and the antique furniture bring back the British charm. Warm your feet by the fire in the hotel lawn, swing on the swings, borrow a cycle and relive your childhood or just burrow into the cushy bed and take in the luxury. We had an amazing time.

The only sour point was that the dine-in service did not live up to what was promised.

Can't wait to go back again though!

  • Stayed: February 2011, travelled as a couple
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Thank Simeen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 17, 2011

We spent a weekend in Coonoor recently and stayed at The Gateway Hotel, Coonoor. The hotel is off some distance from the main Coonoor town, but its away from the bustle of the town. There are plenty of shops nearby and also a good fruit shop and a decent bakery. The rooms were fairly large and well appointed. Breakfast is included and was very south indian but filling. The staff was very courteous and welcomed us with garlands and welcome drinks. Check-in was very quick and we were explained in detail about all the facilities available. Cleanliness was very good. Similarly checkout process was also very smooth and quick with no hassles. Over all it has become our favorite place to stay when we visit the Nilgiri's again.

  • Stayed: January 2011, travelled with family
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Thank gvrgvr75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 21, 2010

We visited this place in December 2009. Since our trip was unplanned we could not get reservation for new year's eve but for the two days before that.

I assume the property was an old british estate and they have managed to retain the British charm. The rooms are ultra spacious and well designed. You have a lovely foyer and two charming fire places. There is plently of place around for the kids to play. We had requested a baby cot in the room for my 2 month old baby and I was amazed when they provided a real baby cot instead of the tacky metal crib that most resorts offer these days. They even brought a crib to the restaurant and the coffee area outside whenever we walked it. That was really thoughtful. These little extras are what really makes you go to a place again.

The food was really nice (though the spread has become slightly smaller compared to when they were Taj arden retreat and now.) And the people were extra friendly.

All in all, it was a lovely holiday and a wonderful getaway from the daily hustle.

  • Stayed: December 2009, travelled with family
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1  Thank maitrayee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 16, 2010

We have been exploring the Taj properties in the hill stations ofSouth Indian for some time and our experience was excellent, but sorry to say that Gateway Coonor was a letdown. Though an early check- in was confirmed, we had to wait for an hour, discount on my Taj Gold card was not reflecting on the hotel booking (had to forward the mail to them later to set this right), our welcome drink and ceremonial welcome with garlanding totally forgotten were issues faced during the check-in. Usual warmth of the Taj service was lacking, especially for the room service staff and service was sloppy (but restaurant and housekeeping staff was excellent) . Our check-out was delayed by more than 1.5 hrs upsetting our travel plans since the front desk staff could not get hold of our food bills due to some reason.

Rooms were neat and spacious with traditional fireplace and the gardens well maintained, monkeys around are a nuisance (cannot leave the cottage doors open due to this) but cannot blame the hotel for that I feel.

Our rating for the place is “Just Satisfactory” and is the first the Taj property where we don’t want to make another visit.

  • Stayed: November 2010, travelled with family
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1  Thank BobbyBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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