It was a pleasure to arrive at this hotel after the hair pin bends one had to endure! Reception staff were warm and offered the traditional indian welcome of garlands and a refreshing warm drink of ginger and honey (pretty nippy late afternoon). Hotel security and check-in were both efficient.
Our room was in a charming bungalow style building - large entrance which doubled up as a lounge area; even larger bedroom with a fireplace and ample storage space; a very modern bathroom. The extra large double bed was most comfortable and bed linen of a good quality. Evenings are very cold and the fire was lit for us (most romantic), hot water bottles provided and electric heater available. The large walk in shower was powerful but the bathroom was very cold and the towels had seen many better days.
We had breakfast and dinner at the hotel. Room service dinner was prompt but the quality of the food was mediocre and did not justify the high prices being charged. Breakfast in the main restaurant was a fine affair. Very wide choice of both south indian and continental dishes. Dinner experience in the main restaurant was most disappointing. We opted for a la carte - service was slow and when the fish arrived it was undercooked. As we were finishing our dessert, a waiter enquired as to why we had not eaten our main course (he had taken away the plates 20 minutes before) - he offered to reheat it! Much fuss was made but no complimentary drinks or a conciliatory gesture of any sort was offered - bad practice in my books.
Our only negative experience was at dinner times. Otherwise we had a pleasant stay here. The hotel grounds are vast and beautifully maintained - reading in the gardens or taking in the beautiful scenery was most relaxing. During the day the sun is strong but it gets very cold in the evenings. All the staff are most helpful and welcoming. The hotel grows all its vegetables on the site. The hotel manager inspires much confidence.
There is a lovely church right next to the hotel - we did not have the time to visit.
It is unfortunate that this hotel does not provide wash facilities or meals for drivers. We were on a private journey and most other hotels provided these services to drivers at a small cost.
- Official Description (provided by the hotel):
- Nestled In the heart of rolling mountains and drifting mists, guests at The Gateway Hotel find it easy to lose themselves in the beauty of soothing views and exotic surroundings. No two rooms are alike at this historic hotel with old world charm. An artful blend of colonial architecture and contemporary amenities ensures that guests will find their stay here to be a relaxing experience ... more less
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- Also Known As:
- Gateway Hotel Coonoor