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“Great spa”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 147 Hotels in Agra
Reviewed 13 February 2012

As a luxury hotel, it is okay. There is a need to improve the property. The lawns are being worked upon and the gardens are strictly average. Barring these, the food is very nice, both oriental as well as Mughlai cuisine is great. However what stands out is their spa - that alone warrants a visit.

  • Stayed: January 2012, travelled with friends
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1  Thank 675NCRTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I would also like to take this opportunity to inform you that the hotel is under the process of product up gradation and soon the new products will be available for guests.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,388 - 3,394 of 4,316 reviews

Reviewed 12 February 2012

We did not stay at the hotel but in August 2011 we used the Spa and also the Taj Bano restaurant. The spa is one of the best we have ever experienced. The spa managers- davina and jyoti are extremely welcoming, friendly and helpful.

The treatments are full value for money and the ambiance of the spa is magical.

The food at the taj bano restaurant was excellent and the service prompt.

Can't wait to return! Thank you Davina and Jyoti.

We had a show around of the rooms- most rooms have been recently refurbished and are in pristine condition.

  • Stayed: August 2011, travelled with family
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Thank anirudhvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest

I would like to thank you for having visited ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2012

The hotel is perfectly adequate but is not a 5 star property. With the exception of the lobby, the place is in need of refurbishment and the buffet breakfast (provided as part of my tour package) was very average. I would not chose to stay here again.

  • Stayed: February 2012, travelled with friends
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    • Location
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Thank SPS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience at the hotel and the same is being looked into very seriously. I would like to take this opportunity to also inform you that certain parts of the hotel are under the process of product up gradation and soon we will have our new dining options available for guests. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2012

This place draws a loyal set year on year. Weekend jaunts from Delhi. First choice as a first thought. Ladies look fwd to the starred spa. Taj is visible from the terrace and we do avoid a visit everytime we visit. The restaurants are the buffet, Indian Afgani Tandoori fare and oriental kind which are very good.
The staff is courteous and take good care.
Book in advance.

  • Stayed: June 2011, travelled with family
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1  Thank AmitMathur54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2012

First the good bits. The hotel is in nice grounds which are well maintained: we were there in the winter so there was not too much to see. The lobby, bar and restaurants are all modern and up to date. The food and service in the restaurants is good but the lamb tends to be a bit tough. It is best to stick to the vegetarian, which is always a good bet in India, or go for the chicken.

The staff are all charming, friendly knowledgable and helpful.

The problem is the bedrooms and bathrooms. The hotel must have been built about 30 years ago and there has been no modernisation of bedrooms and bathrooms since then. They are clean but very tired. There is a programme of modernisation but as far as I could make out nothing was yet completed. If you book, check the you are getting a modernised room. It will then be a good choice..

  • Stayed: February 2012, travelled as a couple
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Thank Oldfeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience and I would like to take this opportunity to inform you that certain parts of the hotel are under the process of product up gradation and soon we will have our new product available for guests. As you would be aware that we have the newly renovated rooms available in Khwab Mahal, I suggest that you book yourself for the same on your next visit to the hotel. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2012

Our family (2 adults and 2 teenagers) stayed one night here during a visit to Agra. We truly enjoyed our stay....from the rooms, which are well appointed and comfortable, to the large breakfast, and the spa. The design and decor of the entire hotel is warm and inviting, all of the carved marble fits nicely into the Agra environment. The staff is friendly, professional and helpful. It was very refreshing to meet the General Manager as he visited with many of the guests as they stood around the lobby.

  • Stayed: November 2011, travelled with family
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1  Thank ThefourMacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2012

This property and the staff are a first class operation. The staff are extremely friendly and helpful. The location is superb, the hotel is extremely clean, great rooms/suites, the showers are amazing, very nice restaurant. They also have onsite shops selling many touristy gifts. I would definitely stay again. There were also many kids activities available too.

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank businessTraveller301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 14 February 2012

Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: $102 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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