We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great spa” 4 of 5 bubbles
Review of ITC Mughal, Agra

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
ITC Mughal, Agra
Ranked #12 of 145 Hotels in Agra
New Delhi, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great spa”
4 of 5 bubbles Reviewed 13 February 2012

As a luxury hotel, it is okay. There is a need to improve the property. The lawns are being worked upon and the gardens are strictly average. Barring these, the food is very nice, both oriental as well as Mughlai cuisine is great. However what stands out is their spa - that alone warrants a visit.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 675NCRTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I would also like to take this opportunity to inform you that the hotel is under the process of product up gradation and soon the new products will be available for guests.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,678 reviews from our community

Traveller rating
    1,900
    1,023
    490
    175
    90
See reviews for
1,168
1,216
140
293
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (652)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

We did not stay at the hotel but in August 2011 we used the Spa and also the Taj Bano restaurant. The spa is one of the best we have ever experienced. The spa managers- davina and jyoti are extremely welcoming, friendly and helpful.

The treatments are full value for money and the ambiance of the spa is magical.

The food at the taj bano restaurant was excellent and the service prompt.

Can't wait to return! Thank you Davina and Jyoti.

We had a show around of the rooms- most rooms have been recently refurbished and are in pristine condition.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anirudhvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest

I would like to thank you for having visited ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
113 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 11 February 2012

The hotel is perfectly adequate but is not a 5 star property. With the exception of the lobby, the place is in need of refurbishment and the buffet breakfast (provided as part of my tour package) was very average. I would not chose to stay here again.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SPS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience at the hotel and the same is being looked into very seriously. I would like to take this opportunity to also inform you that certain parts of the hotel are under the process of product up gradation and soon we will have our new dining options available for guests. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

This place draws a loyal set year on year. Weekend jaunts from Delhi. First choice as a first thought. Ladies look fwd to the starred spa. Taj is visible from the terrace and we do avoid a visit everytime we visit. The restaurants are the buffet, Indian Afgani Tandoori fare and oriental kind which are very good.
The staff is courteous and take good care.
Book in advance.

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmitMathur54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 11 February 2012

First the good bits. The hotel is in nice grounds which are well maintained: we were there in the winter so there was not too much to see. The lobby, bar and restaurants are all modern and up to date. The food and service in the restaurants is good but the lamb tends to be a bit tough. It is best to stick to the vegetarian, which is always a good bet in India, or go for the chicken.

The staff are all charming, friendly knowledgable and helpful.

The problem is the bedrooms and bathrooms. The hotel must have been built about 30 years ago and there has been no modernisation of bedrooms and bathrooms since then. They are clean but very tired. There is a programme of modernisation but as far as I could make out nothing was yet completed. If you book, check the you are getting a modernised room. It will then be a good choice..

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oldfeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience and I would like to take this opportunity to inform you that certain parts of the hotel are under the process of product up gradation and soon we will have our new product available for guests. As you would be aware that we have the newly renovated rooms available in Khwab Mahal, I suggest that you book yourself for the same on your next visit to the hotel. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson, Wisconsin
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 8 February 2012

Our family (2 adults and 2 teenagers) stayed one night here during a visit to Agra. We truly enjoyed our stay....from the rooms, which are well appointed and comfortable, to the large breakfast, and the spa. The design and decor of the entire hotel is warm and inviting, all of the carved marble fits nicely into the Agra environment. The staff is friendly, professional and helpful. It was very refreshing to meet the General Manager as he visited with many of the guests as they stood around the lobby.

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ThefourMacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 3 February 2012

This property and the staff are a first class operation. The staff are extremely friendly and helpful. The location is superb, the hotel is extremely clean, great rooms/suites, the showers are amazing, very nice restaurant. They also have onsite shops selling many touristy gifts. I would definitely stay again. There were also many kids activities available too.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank businessTraveller301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Agra hotels
1.6 km away
Courtyard Agra
Courtyard Agra
#3 of 145 in Agra
4.5 of 5 bubbles 1,146 reviews
0.9 km away
The Oberoi Amarvilas
1.2 km away
Radisson Blu Agra Taj East Gate
Show Prices
Show Prices
Show Prices
1.2 km away
DoubleTree by Hilton Hotel Agra
1.6 km away
Trident, Agra
Trident, Agra
#2 of 145 in Agra
4.5 of 5 bubbles 2,593 reviews
1.0 km away
Four Points by Sheraton Agra
Show Prices
Show Prices
Show Prices

Been to ITC Mughal, Agra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Travelocity so you can book your ITC Mughal, Agra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing