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“Amazing hotel”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 143 Hotels in Agra
Reviewed 9 March 2012

Really nice luxury hotel. It gives you a taste of Mughal luxury. Try out their spa and the restaurants. Their food was really delicious, especially the buffet restaurant. This hotel is a destination in itself. Plan to spend atleast an evening, trying to explore the hotel. The concierge service was really great. They set up everything for you really fast. We booked our transportation through the hotel. This is of course costlier than what you could get at the railway station. Guess that goes for every star hotel. The drivers took us to the destinations. However, we felt that the drivers were connected with some local guides who would ultimately take you to some local shops that they have links to. Felt like they all work on commission.

Loved everything else about our stay at ITC Mughal. Definitely will stay again, if we go to Agra.

  • Stayed: February 2012, travelled as a couple
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Thank imranmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 10 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,148 - 3,154 of 4,068 reviews

Reviewed 5 March 2012

What a respite oasis hidden from the hurry and bustle and grime of India! The premises are wonderful and the staff are very helpful and friendly and there is a small shopping complex right there adjacent the hotel foyer.

Room Tip: All rooms seemed to be spacious and clean with all mod cons.
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  • Stayed: June 2011, travelled with friends
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1  Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 9 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

The rooms were lovely and comfortable and I had the best sleep of our entire trip in India. As it was our last day in India we decided to live it up and have some treatments in the beautiful spa which were wonderful. The breakfast was good (the dosa was delicious - ask for some chilli to be added!). Overall, a beautiful hotel at very reasonable prices.

  • Stayed: March 2012, travelled with friends
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1  Thank addictedtotravel24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 5 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

This hotel has room for improvement. The rooms, although clean, are very dated. We had a large "day bed" by the window in our room which was a terrible waste, particularly as the room didn't even have a dressing table.
Service from Reception was good, on arriving at the room I found that there were no electrical sockets anywhere near a mirror, so I asked for an extension lead (so I could reach a mirror) and this was provided immediately.
The real let down was breakfast, I can only describe the breakfast as one that you would encounter at a 2 or 3 star hotel, not the 5 star that the Mughal says it is. There was very little choice, hot dishes were cold, no juice, no plates, all fruit was pre-cut in dishes, so you couldn't take an apple etc., the buffet area could have been cleaner and the breakfast room where the tables were laid out was disorganised and the service very poor.
Good hotel for central Agra and visiting places of interest.

  • Stayed: February 2012, travelled as a couple
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2  Thank Ladywithasuitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 5 March 2012

Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience at the hotel. This is to assure you that the same is being reviewed very seriously and corrective actions are also being taken in this regard. You have my assurance that you will have a second to none experience on your next visit to our hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2012

This hotel has Asia's largest Spa and upon arrival are treated to a fantastic welcome by security and then reception. If you ask anyone for directions they will not point, they will take you there. Everybody from the managers to cleaners ensures a great experience. The Spa is chargeable dependent on which room you've booked but it's worth the money. A taxi ride to the Taj Mahal. Watch out for taxi drivers who will try and take you to every shop going. Use hotel taxis more expensive but pleasant.

  • Stayed: February 2012
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1  Thank Ishtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 1 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2012

First class service and facilites. nice bkfast, the rooms a beat cold.a good option. expensive

  • Stayed: February 2012, travelled as a couple
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1  Thank julian042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 1 March 2012

Dear Guest,

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Regards
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2012

truly represents the India of luxury and opulence.. the restaurants offer a wide variety of cuisines to choose from.. the rooms were comfortable and the suite we stayed at left us wanting to extend our stay.. we were tight on schedule so couldn't stay longer.. staff is courteous and helpful... The bar though needs more hands at work to offer fast and efficient service..

  • Stayed: February 2012, travelled as a couple
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Thank RashmiParulChand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 27 February 2012

Dear Guest

I would like to thank you for having visited ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and I have also taken cognizance of your comment about your experiance at the bar. Please be assured that corrective actions are being taken with this regard.
We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: $153 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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