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“Great Hotel - Real Mughal Experience”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #12 of 143 Hotels in Agra
New York City, New York
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel - Real Mughal Experience”
Reviewed 30 March 2012

Great Hotel, excellent service, location and ambience. A great place to relax after an exhausting day in Agra. I had a great time with my family during my stay.Good cleans rooms & bathroom. The lobby of the hotel is grand and is centered in a huge campus surrounded by greenery with excellent breakfast.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanghadeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 31 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (686)
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Shanghai, China
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2012

We stayed at the ITC Moghul, Agra recently with my family and my parents. The hotel staff was extremely professional and helpful. Their service was great, ranked amongst the best we have experienced at any hotel, globally. Will definitely recommend it to fellow travellers

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kalhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 31 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 March 2012

Staying at the Mughal on this second trip to Agra in recent years, I found the Mughal to provide a high level of customer service and luxury for a reasonable cost. The hotel was very clean and lovely; and the food and service at all the restaurants was superb. As I was sharing the room with two friends, the front desk staff upon checkout graciously divided our one bill into three separate bills. This was done speedily and accurately at 4:30 am to facilitate our early departure. Very enjoyable stay with exceptional service!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryAnne2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 31 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 6 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 March 2012

We had a pleasant stay at this hotel. Has good cleans rooms & bathroom. The lobby of the hotel is grand and is centered in a huge campus surrounded by greenery. The hotel looks beautiful at night with the lamps lit around. Creates a serene environment.

Good gym, restaurants and swimming pool.

Specially would like to commend the staff service. We had asked for a bath tub for bathing our 4 month old baby and thank the hotel staff for making this arrangement.

Suggestions:
1. Pls make arrangements for having a medical kit or storing some basic medicines. We had asked the operator for an Antacid (a tablet for gas trouble) and were informed that the hotel does not keep stock of medicines. It is imperative to keep stock of some basic medicines
2. Have more staff at the check-in / check-out counter. We were delayed during check-out due to queue at the counter.

Room Tip: Mughal Chamber is a room category with all amenities.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Titus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 26 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I have also taken cognizance of your suggestions, and this is to assure you that the necessary administrative actions are also being taken in this regard.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2012 via mobile

It was a choice my husband made for the last visit to spend our anniversary at this amazing property, the hotel thought through everything for us, from check in to check out, candles in the room, cake and wine, all was amazing, an experience of lifetime... Thanks team Mughal !

Stayed February 2012
Helpful?
1 Thank josesas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 23 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2012

A beautiful experience for a city like Agra !!! Loved the lobby, the luxury of the newly renovated rooms and as well the spa experience. The amenities placed in the rooms also had the touch of Mughal History. A must visit when in the city of Taj...

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ilovetravelling433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 23 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 March 2012

Service here is top notch.
Starting from reservations. Now, I called to make reservations on a Friday for a Saturday night stay. I wanted 2 rooms, ideally adjoining, at a reasonable rate.The reservation specialist Ajay was extremely helpful and somehow managed to get us the reservation despite the high season and last minute request.
The drive to Agra was not fun and included a 1.15 hour road block due to some truck incident. So when we got to the hotel, the peaceful surrounding was just what we needed. The receptionist was not able to get 2 standard rooms adjoining so she upgraded one room to a suite and took us to our rooms quickly.
Every request was met with a smile. The rooms were fantastic. We ended up going to the Taj twice, once with the whole group in the afternoon, and once just my husband and I without kids early the next morning. It was perfect. And everyone was relaxed after our stay. If I had to comment on something tha twas not great I'd say the food. It was fine but not spectacular, though had a high price tag. We indulged in one dinner at Peshawri since we love Bukhara in Delhi. While the prices were the same (super expensive) and the food good, it was nothing compared to Bukhara.
Would HIGHLY recommend this hotel and an overnight stay if traveling to Agra to see the Taj.

Room Tip: Mughal chambers are nice. The suite that is one level up is fantastic!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobalFamily_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 23 March 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I have also taken cognizance of your comment about the food and you have my assurance that the same is being reviewed very seriously. Corrective administrative actions are also being taken in this regard.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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