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“In need of Renovation” 3 of 5 bubbles
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #11 of 146 Hotels in Agra
boca raton, florida
Level Contributor
138 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“In need of Renovation”
3 of 5 bubbles Reviewed 5 April 2012

Stayed here for 2 nights as part of an excursion arranged thru the cruise line I was sailing on.
Of course, the Taj Mahal was spectacular!! However, I can't say the same for the hotel. The hotel looked run down and the room was quite dismal. The turn-down service at night didn't happen and our room was cleaned and made up very late in the day.
The breakfast (which was included in our room price) was terrible.
Overall extremely disappointed and would not stay there again.

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank beauoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 6 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments and this is to assure you that the same has been reviwed very seriously and corrective administrative actions are being taken in this regard. I am sanguine that you will have a superlative experience during your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (655)
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Toronto, Canada
Level Contributor
487 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 455 helpful votes
3 of 5 bubbles Reviewed 4 April 2012

A redesigned and extended complex in large decorated gardens, this hotel recently received a national design award, and deservedly so. There is a lot of walking to be done to access the various facilities, but the ambience of the place, inside and outside, is quite exceptional. The rooms are as spacious as you will find at this level, and very well equipped. Our group stayed only one night, but some members had significant complaints. Before departing, the manager boarded the bus to offer his profound apologies ( it was not stated what these were for or to whom) and explained that the hotel was still under stress as its expansion program was not yet concluded. Here are own grouses. Our buffet dinner and breakfast were served in a canteen-like building right next to the entry gate to the garden complex, possibly to attract coach parties and motorists. This necessitated a very long walk from the bedroom areas. The service was not very smart, and sometimes even silly. The food itself was well below the culinary standard that characterized all the other hotels in which we stayed ----- four in all ------ during our 11-day tour of india. Worse still, many of the ingredients were of poor quality ----tasteless fresh fruit, lamb that was 80% bone, and chicken that was scrawny and still containing veins and other disagreeable blemishes. Our mini-bar was locked and we had no key to open it. An hour elapsed before someone came to deal with the problem. My bottom line is that this has the potential to be a fine hotel because it is an ambitious project, and the two other Sheraton-ITC hotels in which we stayed were superlative. Take this review as a caution, but look for more recent reports after March 2012.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank davidgoldberg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 6 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments and this is to assure you that the same has been reviwed very seriously and corrective administrative actions are being taken in this regard. I am sanguine that you will have a superlative experience during your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
5 of 5 bubbles Reviewed 3 April 2012

perfect place to stay, dine and wine. a marked wine collection as compared to other hotels, Taj bano is a lossom in the shrub. i had the sea bass( a fish didh), which was remarkably cooked, served and presented. The hotel is a perfect blend of wealthy by heart people with presence, presence and presence of helping hands

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank adamantium_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 6 April 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
269 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 566 helpful votes
3 of 5 bubbles Reviewed 1 April 2012

The hotel looks great, very modern and pleasant on the web. Not so great when you get to your room. I booked a upgraded room and got what I thought was at best a standard room. Hotel was not very busy and when I got to my room the hotel staff placed me in a room with a view of the on going construction. When I asked to be moved with a room with a nice view I was told " We are booked solid" Really/ The place was empty.

The constant hammer banging was really loud and just unbearable.

The rooms are nothing special just good./ fair quality rooms, dirty mirrors, chipped paint in our room. Employees clothes are stained and rarely washed.The fruit was not fresh and soft. Rooms need to be updated.

Location was good if your goal is to visit the Taj, but not if you want to leave the hotel and walk outside, the gates are always closed with guards and there is no commerce or anything interesting immediately close.

The food was good, the breakfast buffet has a good quality and lots of options.

All would be good if it were not for the steep prices and, worse of all, the bad service, it seemed almost that they tried to save by not training the staff properly.

-The staff all but begs for tips, from the doorman, to the room attendant, I was constantly being hounded for a tip. '"Did you like my service"? I understand people are poor but at a 5 star hotel I didn't expect to be badgered for tips.

I would NOT recommend this hotel. This is NOT like the ITC New Delhi! Shop around you will do better at another property.

Room Tip: Choose another hotel!
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank F5993GMericd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 6 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments and this is to assure you that the same has been reviwed very seriously and corrective administrative actions are being taken in this regard. I am sanguine that you will have a superlative experience during your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 1 April 2012

Enjoyed a great escape for a couple days at the ITC Mughal Agra. We were welcomed by pleasant staff upon our arrival and had consistently high quality personalized service from staff and management.

The hotel GM, F&B management, and head chef took time to personally ensure we had a good stay. Overall the property is clean, luxurious and provides the complete mughal experience possible.

Absolutely recommend for families and couples.

We look forward to our next stay to experience the new suite and family rooms.

Room Tip: Mughal suites are nice also had a night at the new wing.
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JayMash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
315 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

The grounds and common areas of the hotel are exceptionally nice, but frankly, the rooms could use updating. The uniformed guards and doormen are a real treat to see. The security was excellent and while it is sad that it is needed, it was comforting to come back each day to the secure compound.

We were with a group and had all our meals at the hotel. Breakfast was the best with a good selection. Other meals were buffets and were too similar to eachother. The on-site restuarants looked nice, but I did not try them. The pool area and grounds were lovely and well kept.

The hotel has a "lookout" on the roof with spectacular views of the Taj Mahal - don't miss it!

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NJTravelBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 2 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I have also taken cognizance of your comment about the room and i would like to take this opportunity to inform you that we have the newly renovated rooms available in Khwab Mahal and would suggest that you book yourself for the same on your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 31 March 2012

NOT like the ITC New Delhi! Poor quality rooms, dirty mirrors, chipped paint in our room. Emploees clothes are stained and rarely washed. Breakfast service is untrained and has no idea how to organize themselves in the morning. You will ask for coffee from 3 different people and it will not likely get done with in 5 minutes. Forget walking around the hotel with your eyes lifted up. Employees will constantly harass you and intrude on your personal space with questions like how was your sleep sir, was your bed comfortable, do you like your room and did you fart well...( all the while streching out their palms for a tip!) I asked a manager why they constantly bother you with this intrusive service style and he told me they were trained to this by management! One positive though, tjheir spa is very good!

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank mitchell_cutler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 1 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments and this is to assure you that the same has been reviwed very seriously and corrective administrative actions are being taken in this regard. I am sanguine that you will have a superlative experience during your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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